Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

“They say they will always try to replace like for like. 6 months ago I got a new replacement. I have two ovens firstly so anyway the other oven broke six months later then to replace this with the same first replacement they now wanted me to pay an extra £90, a week later it was £120 extra then a few days later it had gone up to £130. So now I have two ovens in my house but they are not the exact same models. Won't be using them again”

Helpful Report

Posted 1 month ago

We're genuinely sorry to hear about your experience with the replacement ovens, and we understand how frustrating it can be when expectations aren't met. Our goal is to provide our customers with the best service possible, and we regret that you felt let down in this instance. Thank you for sharing your feedback; it helps us improve. We're here to assist you if you have any further concerns or questions. Many thanks, The Domestic & General team

Posted 1 month ago

“Had to wait Almost 2 weeks for an engineer. He did something but it wasn't t fixed. Another long wait then still not repaired. An even longer wait by which time I d had enough so was told, yes, I could have a replacement. Not informed when engineer wasn't coming. Over 2 months without a working washing machine. Terrible service.”

Helpful Report

Posted 1 month ago

We’re sorry to hear about the long wait for service and the issues you've faced with your washing machine. It’s frustrating to be without an essential appliance for so long, and we understand how disappointing this experience has been for you. Thank you for your patience, and please know that your feedback is valuable to us. We want to make this right and improve our service. If you haven’t done so already, please check your email for our message so we can assist you further. Many thanks, The Domestic & General team

Posted 1 month ago

“initially, i waited very long for a chat operator, and followed a phone prompt menu that ended nowhere. then i had a nice chat operator who said he'd ordered the part i need. however, i have now twice received the wrong part. you have sent me a filter that does not fit my dryer.”

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Posted 1 month ago

“Absolutely appalling you pay £638 for a yearly service for engineer to come out and when he leaves you have a leak which is filling bucket. So left with no boiler all weekend. Phoned domestic and general this morning gave me phone numbers to call to get it fixed. Joke”

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Posted 1 month ago

“Their helpline is rubbish. Repairs rubbish. You have to wait ages constantly being told to go on line. Then they deliberately disconnect you. It took me 40 or so minutes to finally get hold of someone. Then 40 minutes for them to log a complaint and make another appt. To me it seems to be the case. They do not have enough call handlers. Because using D and G for several years this has been my experience. The tumble dryer was cooking clothes and shrunk many items. It was also making a noise. The first repair man said it was due to a logic board which he showed me. It had a burned out contact. He didn't have the part. From there he ordered a new one and the next engineer had not brought it and said it was not the logic board. He told us to only ever use delicates . We have had more clothes have been cooked and shrunk. Considering how much we pay and the total experience has meant we are running out of clothes. Ironically it was taking ages to not dry the clothes, but the clothes come out absolutely steaming. I want someone to come out with a new logic board. Properly diagnose new faults as the dryer is now not working at all. Obviously there is an incompetent component that stops this dryer from over heating to protect my home and clothes from being destroyed. The handler has passed me to the complaints team and I have been on hold. I have had to put two days aside so far for an appliance you say you have fixed, for them damage my clothes. I want to speak to an engineer who knows what they are doing, before they come out. I think this appliance has reached the stage its natural life is over. Really, as it is an old machine and the lack of confidence and nervousness I have when putting our clothes in it. I want the ordeal to be completely resolved. I also expect if a repair is made, it is long lasting. The engineer puts his most expensive clothes in the machine. Then he is welcome to have a coffee. Then when the cycle is finished see whether they fit him any more. Ideally, I think the machine is replaced with a new dryer of another manufacturer that is not going faulty all the time.”

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Posted 1 month ago

“The replacement range cooker was delivered and left in my garden unpacked Also when installed the grill was not working correctly and after 3 engineer visits it is still not fixed I had asked for a replacement but was told that the engineer had to strip the new cooker down to find the fault which they cant so still no cooker I would strongly suggest that D and G remove Belling products from their replacement range as their customer service is non existant”

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Posted 1 month ago

“Delivery driver went to the wrong house, took a photo of the wrong door and left. I waited in all day and the washer wasn't delivered. When I spoke to a member of the team about this she said he wouldnt turn round and deliver my washer even though it was his mistake. There was no customer service just a 'youl have to re book another slot' baring in mind we have been waiting 4 weeks for a spare part before a new washer was even considered and had to be prompted by ourselves to get one. So we have been without a washer for nearly 5 weeks. And there was no consideration for this by making the driver deliver our washer when he should have. Very poor service by all.”

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Posted 1 month ago

“I FIND IT VERY DIFFICULT TO SPEAK TO ANYONE TO DISCUSS MY PROBLEM. I HAVE PHONED SEVERAL TIMES AND HUNG UP AFTER A LONG PERIOD OF WAITING.”

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Posted 1 month ago

“THE ENGINEER CALLED USING HIS COMPUTER HE SAID THERE WAS NOTHING WRONG WITH THE MACHINE WHICH MADE A LOUD BONKING NOISE WHEN IN USE. the machine is still making a loud noise when spinningwhere do I go from here”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about the ongoing issues with your machine, Janet. It must be incredibly frustrating to still have the loud noise after the engineer's visit. Your comfort and satisfaction are our top priorities, and we want to resolve this for you as quickly as possible. We have sent you a private message on where to go from here. Thank you for your patience, and we look forward to helping you. Many thanks, The Domestic & General Team

Posted 2 months ago

“It’s been over three months. I’m still waiting for my parts to arrive for my American style Haier frige very bad customer service.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your experience with the parts for your Haier fridge. Waiting for so long can be incredibly frustrating, and we understand how important it is to have a working appliance in your home. We want to resolve this for you as swiftly as possible. Please check your messages for our follow-up, and we'll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 months ago

“Engineer arrived three hours late. I was unable to contact a human being by phone or online to enquire if the engineer was still coming. When he did arrive he had not been given any information about the repair. He took a picture of the cooker and left. I now have to wait another week for another engineer to fix the problem.”

Helpful Report

Posted 2 months ago

We sincerely apologize for the inconvenience you've experienced with your recent appointment. It's frustrating when things don’t go as planned, especially when you’re waiting. We understand how important it is for products to be repaired promptly and efficiently. Your feedback about the engineer's visit and lack of communication is invaluable, and we will make sure to address these issues. Please know that we are committed to resolving this situation for you, and we appreciate your patience as we work to get it sorted. Many thanks, The Domestic & General team

Posted 2 months ago

“You stink you stink”

Helpful Report

Posted 2 months ago

We're really sorry to hear that you've had such a negative experience, Richard. Your feedback is important to us, and we want to help make things right. We're committed to improving our services so that your next interaction is much better. Please feel free to reach out directly so we can assist you further. Many thanks, The Domestic & General team

Posted 2 months ago

“My issue is not resolved and the engineer was very unhelpful”

Helpful Report

Posted 2 months ago

We're sorry to hear that your issue remains unresolved and that the engineer was not helpful during your visit. We understand how frustrating this can be and want to make it right for you. Your satisfaction is important to us, and we are here to assist you further. Please check your messages for our follow-up, as we’d like to work towards a solution. Thank you for your patience, and we look forward to your response. Many thanks, The Domestic & General team

Posted 2 months ago

“How many times does a tumble dryer need to break before you replace it? My tumble dryer literally caught fire with two young children in the home and because it was deemed “fixable” they wouldn’t write it off. That was a week ago, it’s broke again. Oh and that’s the 7th time.”

Helpful Report

Posted 2 months ago

We are truly sorry to hear about the alarming situation with your tumble dryer, Sam. Your safety and the comfort of your home are our top priorities, and it’s concerning to hear that the appliance has malfunctioned so frequently. We understand how frustrating this must be, especially with young children around. Please check your email, as we work towards a satisfactory resolution. Your feedback is important to us, and we are here to help. Many thanks, The Domestic & General team

Posted 2 months ago

“Slowly you had done putting the price up first it started £4.20 slowly gone up to £15-£16 pounds my washing machine hasn’t upgraded that u charging more for what is worth. It’s just show that company is cheating with people to pay more and more for nothing .”

Helpful Report

Posted 2 months ago

We truly appreciate your feedback, Gurbinder, and we're sorry to hear that you feel this way about the price increases. We understand that rising costs can be frustrating, especially when it seems you’re not receiving the value you expect. Your concerns about transparency are important to us, and we want to assure you that we always strive to provide our customers with the best support and services. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Our original repair request was cancelled by either Domgen or Hotpoint! We received no notification of this. I stated that we are a disabled household. Our ovens were unusable, as I stated in my original repair request. We kept getting a 'no engineer in your area message', and couldn't continue with the online booking form. I was given the number for Hotpoint, contacted them, but had to hang up after 40 minutes to take my wife to the hospital. I managed to get through on the 2nd attempt, after about 35 minutes. Logging in to Domgen a couple of days later, I discovered that the repair request had been cancelled. (Not by us!) I've been given a date of 02/09/25 for an engineer visit. It would be beneficial to provide some method for people to upload images of the damage/problem, where applicable. I feel that, as the damage to our cooker was the result of a fall by my wife, we were "fobbed off" by Domgen, the damage was brought about by circumstances beyond anyone's control. I don't know if the issues I encountered whilst trying to contact Domgen was down to technical problems or 'human error', but I am not at all impressed. The cynic in me thinks that because the damage to our cooker was the result of an accident, Domgen wasn't interested in our problem. I hope that I'm wrong and that our problem will be resolved soon.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about the difficulties you've faced with your repair request, Damian. Dealing with appliance issues is never easy, especially in a household that requires additional considerations. We understand how frustrating it must be to have your ovens unusable, and communication breakdowns only add to the stress. Thank you for your patience during this challenging time. We will work diligently to resolve your issue and ensure this is handled as quickly as possible. Many thanks, The Domestic & General team

Posted 2 months ago

“Simply awful to deal with every single time”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your consistent frustrations with our service. It’s disappointing to know you’ve had such a negative experience every time, and we genuinely want to improve that for you. Your feedback is crucial in helping us enhance our processes, and we are here to assist in any way we can. Many thanks, The Domestic & General team

Posted 2 months ago

“My scheduled appointment didn’t turn up I was called by customer service who arranged for a contractor to come out he came identified the fault even though it had already been put in the notes. He didn’t have the part and was coming back two days later I told him we would be away but would arrange for someone to be here. He never came I had no call text or email called customer service to be told we close in 10 minuites maybe he’s running late? As it was bank holiday weekend couldn’t contact anyone until the Tuesday and now having to WAIT another week for an engineer….. not happy and this is a service I pay for . Very poor service”

Helpful Report

Posted 2 months ago

We sincerely apologize for the hassle you've faced with your appointment, and we understand your frustration. It's unacceptable that the engineer did not follow through, especially after you've gone through proper channels to arrange for the service. Communication is key, and we're sorry that you didn't receive updates during this time. We appreciate you bringing this to our attention, and we’re determined to learn from your experience to ensure we do better in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“After many failed 'repairs', by many incompetent workmen, my washing machine continues to destroy clothes... I'd estimate close to £200 worth of clothes by now. But they still continue to refuse to replace it. Instead I have to keep having days of work to wait for their clueless repairers.. Each one saying the last one didn't know what they were doing. Very frustrating. Should have saved the insurance fees and just brought a new machine myself. Terrible handling of complaint by both Domestic and General and Hotpoint - very rude advisors.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about the ongoing issues with your washing machine and the frustration you've experienced with our services. It's completely understandable that you would feel upset after multiple attempts to resolve the problem, especially when it has affected your clothes and taken time out of your days. Your concerns are very important to us, and we are committed to finding a satisfactory resolution. We appreciate your feedback about the handling of your complaint, and we will take steps to improve our service moving forward. Many thanks, The Domestic & General team

Posted 2 months ago

“The engineers are always professional and knowledgeable. The people who deal with custom service are not!”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your experience with our customer service, Linda. We strive to provide a seamless experience, and it's disappointing to know that we fell short in this instance. We're committed to improving our service and would love the opportunity to resolve your concerns. Thank you for your feedback, and we hope to turn this experience around for you. Many thanks, The Domestic & General team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews