Login
Start Free Trial Are you a business? Click Here

Domestic and General Reviews

2.7 Rating 1,083 Reviews
42 %
of reviewers recommend Domestic and General
2.7
Based on 1,083 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Domestic and General Reviews

Write Your review

Domestic and General 2 star review on 23rd January 2023
Anonymous
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
8
Anonymous
Anonymous  // 01/01/2019
They don’t respect my right to privacy. They have now called me 8 times trying to hard sell me new policies. On each occasion I have told them to remove my details from their marketing lists yet they fail to do so. They also wrote off my washing machine but charged me to remove the old one and refused to install it. Really unhelpful when living alone and without any to assist. When I had to call engineers out to look at my machine, they were all sexist and tried to tell me I was just a woman that didn’t understand and my machine was meant to operate like that (a second opinion disagreed with them and fixed it for me). I would not recommend taking appliance insurance from them.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We sincerely apologize for the repeated calls and understand how frustrating that can be, especially after requesting to have your details removed from our marketing lists. Your privacy is important to us, and we regret that we didn't handle this properly. Regarding the challenges you faced with your washing machine installation and the service you received, we are truly sorry for the distress this caused you. We strive to ensure all our customers receive respectful and helpful service, and we are disappointed to hear this was not the case for you. We appreciate you bringing these matters to our attention, and we would like the opportunity to address them. Please check your messages, as we've reached out to see how we can assist you further. Thank you again for your feedback. Best, The Domestic & General Team
Posted 2 months ago
Poor communication unable to respond to my problem
Helpful Report
Posted 3 months ago
Thank you for your feedback. We're truly sorry to hear that you’re experiencing communication issues with us. We understand how important it is to have your concerns addressed promptly and effectively. We value your input and would like the opportunity to resolve this matter for you. Please check your messages, as we've reached out to discuss how we can assist you further. Thank you for bringing this to our attention, and we look forward to making things right. The Domestic & General Team
Posted 2 months ago
Still waiting on a washing machine ordered on 16 th April now in to the month of may a total disgrace as I told them I care for a family member who needs a lot of clothing but this did not matter to domestic and general they even sent me the insurance for a new washing machine but could not send a washing machine a joke of a company
Helpful Report
Posted 3 months ago
Thank you for your feedback, Margaret. We're sincerely sorry to hear about the delay with your washing machine order and understand how challenging this must be, especially while caring for a family member. It's disappointing for us to know that we haven’t met your expectations. We truly value your concerns and would like the opportunity to address this issue further. Please check your messages, as we've reached out to discuss how we can assist you more effectively. Thank you for bringing this to our attention, and we hope to resolve this matter for you soon. Best regards, The Domestic & General Team
Posted 2 months ago
Horrendous experience! Signed up for service plan a month ago to get my dryer fixed and the repair company told me nothing was wrong with the dryer that it was the air vent. So we had to spend money on that and the dryer still didnt work. SO they came back and said the dryer was actually broken and they cannot get the part to fix it. I called D & G and they said a manager would get back to me in 48 to 72 and I have heard nothing. Customer service reps claim they have no ability to transfer to a manager. DO NOT USE THIS COMPANY!
Helpful Report
Posted 3 months ago
Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. Please check your messages, as we've reached out to discuss your situation further and find a resolution. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team
Posted 2 months ago
Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. If you could reach out to customercomplaints@domesticandgeneral.com, our team will be ready to assist you. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team
Posted 2 months ago
Horrific experience. Bought a 5 year warranty on a fridge, was "repaired" 3 times by these guys, long delays each time, terrible communications, and fault not fixed and have to start he whole rollercoaster again. They say they will update on progress via email but they never do. Each time you call they say "nothing we can do" and "you just have to wait" After 3 months of running around and throwing out tons of groceries that went off, I just bought a new fridge. Never buying Domestic and General products again - they just give horrible experience and hope you give up and buy a replacement yourself.
Helpful Report
Posted 3 months ago
Thank you for your feedback, Ahmed. We're genuinely sorry to hear about the frustrations you've encountered with your fridge warranty. It’s clear we did not meet your expectations, and we deeply regret the difficulties you've faced with communication and delays in resolving the issue. We understand how upsetting it must have been to deal with food spoilage during this time. Your experience is important to us, and we would appreciate the opportunity to address your concerns further. Please check your messages, as we've reached out to discuss how we can assist you better. Thank you for bringing this to our attention, and we hope to resolve this matter for you. The Domestic & General Team
Posted 2 months ago
I am writing to express my dissatisfaction with the recent service I received regarding the delivery and installation of my new cooker. The entire process was frustrating and disappointing. Firstly, the delivery took significantly longer than expected, causing considerable inconvenience. Moreover, despite selecting and asking for the recycling service for my old cooker, this was not carried out. This oversight left me with the burden of arranging its disposal myself. When I sought assistance to resolve these issues, I found the customer service to be unhelpful. The only solution offered was to contact a local service provider, which would incur an additional cost of £400. Overall, my experience has been highly unsatisfactory, and I would not recommend your services to anyone based on this encounter. I hope you take this feedback seriously and address these issues to improve your service for future customers.
Helpful Report
Posted 3 months ago
Thank you for your feedback, Elham. We sincerely apologize for the frustration you experienced regarding the delivery and installation of your cooker. It’s clear we fell short of your expectations, and we understand how inconveniencing this situation has been for you. Your concerns about the missed recycling service and the lack of support from our customer service team are taken seriously. We strive to ensure all aspects of our service meet our customers’ needs, and we regret that we didn't deliver on that promise for you. We would appreciate the opportunity to address these issues and find a resolution. Please keep an eye on your messages, as we have reached out to you for further assistance. Thank you for bringing this to our attention, and we hope to make things right. Best wishes, The Domestic & General Team
Posted 2 months ago
I had to select one star to write a review but would rate D&G zero from my recent experience. Had D&G boiler & appliance insurance for many years without a claim. At annual service boiler was condemned. An absolute circus ensued, unable to speak with an adviser (told online only), online adviser was clueless as to what I was reporting and kept repeating herself. D&G arranged another service visit after I’d informed them it had been condemned. Obviously condemned again by second unnecessary engineer. No heating or hot water for 10 days. Claim was declined until I put the boiler back on the wall (it wasn’t off the wall). Totally useless, ineffective customer service. However, D&G are fab at pestering the life out of people with sales calls to sell even more insurance cover. BEWARE!
Helpful Report
Posted 3 months ago
Thank you for your feedback, Sue. We're deeply sorry to hear about your recent experience with our service. We understand how essential your heating and hot water are, and it’s disappointing that we didn’t deliver the support you needed during this challenging time. Your concerns about the customer service you received are certainly valid, and we regret any frustration caused by our processes. We take your comments seriously and would like to address this situation further. We have sent you a private message to discuss how we can assist you better. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concerns. The Domestic & General Team
Posted 2 months ago
contact in the netherlands is horrible, no available phone number and the one that should work just keeps saying, sorry due to technical issues we are not able to answer the phone, try again later, i've tried every old and new number.
Helpful Report
Posted 3 months ago
My experience with this company is a series of disasters, I have to call them to say I think they should be doing my annual check and then I have to call the company they appoint to make the appointment for my boiler service. When mentioned, I was encouraged to make a complaint and really that’s where the problems began……. I haven’t ever had to use this company for an emergency breakdown but I have always been happy with the service of my boiler and the people sent to execute the work. To summarise, they could help their reputation if they were more efficiently pro-active and preempted your phone calls reminding them it was about time they booked in with you to fulfil their annual service promise. ……. the complaints department doesn’t call back when they say they will either …….ever feel somebody was having a laugh?
Helpful Report
Posted 3 months ago
Wouldn’t fix boiler said it had 2 pressure release valves had been servicing boiler for 2 years but hadn’t noticed this and wouldn’t do any more work on boiler till I had this fixed
Helpful Report
Posted 3 months ago
Hard to contact boiler service company,didn’t turn up for fist appointment,but engineer very professional , and competent. Would be better to allocate a four out time slot rather than just a day .
Helpful Report
Posted 3 months ago
The engineer who came could not take on board the problem! At the time of his visit the fire lit - but why did he light the fire when he said there was a gas leak and then shut off the gas? Our service engineer had diagnosed the problem after consulting the manufacturer. The engineer did not recognise that there was a problem nor the terminology. Our insurance cover would cover the cost our service engineer said ; it would seem not as the engineer said the fire was working at the time of his visit. Getting connected to the appropriate customer service person was not easy.
Helpful Report
Posted 3 months ago
The engineer who came could not take on board the problem! At the time of his visit the fire lit - but why did he light the fire when he said there was a gas leak and then shut off the gas? Our service engineer had diagnosed the problem after consulting the manufacturer. The engineer did not recognise that there was a problem nor the terminology. Our insurance cover would cover the cost our service engineer said ; it would seem not as the engineer said the fire was working at the time of his visit. Getting connected to the appropriate customer service person was not easy.
Helpful Report
Posted 3 months ago
Despite clear policy documents stating that both the boiler and controls are covered, the company has repeatedly denied coverage for the controls—specifically a Motorised Valve that is explicitly listed. Even after one support agent acknowledged the controls were covered and sent an engineer, the repair was halted without explanation. I’ve since been told by multiple agents that the controls aren't covered, with one even suggesting it might be a printing error—unacceptable. The dispute team reviewed the case and rejected the claim, despite the evidence.
Helpful Report
Posted 3 months ago
Very poor service from them, booked repair online and it was confirmed for engineer to attend next day, engineer arrived had to telephone heating company that was attending they had no record of booking then back on to on phone to D&G took six days for engineer to arrive. D&G very quick to take your money, you get what you pay for.
Helpful Report
Posted 3 months ago
Absolutely awful service my boiler was leaking for nearly a month before they eventually came out to fix it, I must have spent about 8 hours on the phone to them I was just passed from pillar to post, I had water damage in my house become of this at one point I have water running on to electrics which I had to resolve myself, DO NOT USE
Helpful Report
Posted 3 months ago
Domestic agreed to our repair but the appointed new contractor refused to tell us that they were not carrying out the repair. We have been with you for 15 Years. We never had this sort of problem with the previous contractor Baxi who were excellently M H Travis
Helpful Report
Posted 3 months ago
Completely misdiagnosed the problem because the engineers did not investigate thoroughly enough. We did not need a new pump. Nothing wrong at all with the existing one. Not impressed.
Helpful Report
Posted 3 months ago
Boiler still not fixed and weeks of me chasing them has led me to just get it sorted myself. 50quid excess paid (plus 2 years of monthly fees) and 6 working days wasted which they felt is worth just over 50quid back. I will never use this company again and would recommend they are avoided.
Helpful Report
Posted 3 months ago
Was passed on the telephone from person to person, was on the phone for over 2 hours and the people I spoke with had no clue what they were doing, just passing me forwards and backwards. Still waiting on my replacement washing machine to be delivered . I was sent a text and also an email advising of a delivery date that’s not suitable so said I could go online and change it …. Went online you can’t change it so I had to phone the number that was online for the delivery company ….. they knew nothing about it!!!. In total iv waited over 4 weeks … they did send out a replacement after 4 weeks but it arrived faulty and im currently waiting on my new one.
Helpful Report
Posted 3 months ago
Domestic and General is rated 2.7 based on 1,083 reviews