Our original repair request was cancelled by either Domgen or Hotpoint! We received no notification of this. I stated that we are a disabled household. Our ovens were unusable, as I stated in my original repair request. We kept getting a 'no engineer in your area message', and couldn't continue with the online booking form. I was given the number for Hotpoint, contacted them, but had to hang up after 40 minutes to take my wife to the hospital. I managed to get through on the 2nd attempt, after about 35 minutes. Logging in to Domgen a couple of days later, I discovered that the repair request had been cancelled. (Not by us!) I've been given a date of 02/09/25 for an engineer visit. It would be beneficial to provide some method for people to upload images of the damage/problem, where applicable. I feel that, as the damage to our cooker was the result of a fall by my wife, we were "fobbed off" by Domgen, the damage was brought about by circumstances beyond anyone's control. I don't know if the issues I encountered whilst trying to contact Domgen was down to technical problems or 'human error', but I am not at all impressed. The cynic in me thinks that because the damage to our cooker was the result of an accident, Domgen wasn't interested in our problem. I hope that I'm wrong and that our problem will be resolved soon.