Their helpline is rubbish. Repairs rubbish. You have to wait ages constantly being told to go on line. Then they deliberately disconnect you. It took me 40 or so minutes to finally get hold of someone. Then 40 minutes for them to log a complaint and make another appt. To me it seems to be the case. They do not have enough call handlers. Because using D and G for several years this has been my experience. The tumble dryer was cooking clothes and shrunk many items. It was also making a noise. The first repair man said it was due to a logic board which he showed me. It had a burned out contact. He didn't have the part. From there he ordered a new one and the next engineer had not brought it and said it was not the logic board. He told us to only ever use delicates . We have had more clothes have been cooked and shrunk. Considering how much we pay and the total experience has meant we are running out of clothes. Ironically it was taking ages to not dry the clothes, but the clothes come out absolutely steaming. I want someone to come out with a new logic board. Properly diagnose new faults as the dryer is now not working at all. Obviously there is an incompetent component that stops this dryer from over heating to protect my home and clothes from being destroyed. The handler has passed me to the complaints team and I have been on hold. I have had to put two days aside so far for an appliance you say you have fixed, for them damage my clothes. I want to speak to an engineer who knows what they are doing, before they come out. I think this appliance has reached the stage its natural life is over. Really, as it is an old machine and the lack of confidence and nervousness I have when putting our clothes in it. I want the ordeal to be completely resolved. I also expect if a repair is made, it is long lasting. The engineer puts his most expensive clothes in the machine. Then he is welcome to have a coffee. Then when the cycle is finished see whether they fit him any more. Ideally, I think the machine is replaced with a new dryer of another manufacturer that is not going faulty all the time.