Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,083 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,083 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a warranty plan with yall for 4 months. When I needed yall. I was told it would take months before anyone could come out because no one was available in my town. Why was I not told this when I bought the plan. So I have wasted my money because I'm told you will not reimburse me as well. This is a very sorry company do not use them. It's a waste. I have canceled my plan on all my new appliances and others I had. Do not use these people. You have been warned.”

Helpful Report

Posted 3 months ago

Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the issues you've faced. We understand how frustrating it must have been, and we completely sympathise with your concerns. To address this, we’d like to reassure you that in situations where we cannot provide assistance, we encourage you to find your own repairer, and we will be happy to reimburse the costs. We have sent you a private message with our contact information to right the situation. Thank you for giving us the opportunity to put things right. The Domestic & General Team

Posted 3 months ago

“It is by far the worst customer experience I've had with a company. If you name it they did it. I'm not sure how they are still in business. To anyone who wants to use them for appliance warranties and repair BEWARE. The level of incompetence and disregard for their customers is so disappointing. 1. Very poor responsiveness 2. Sent techs out over 5x and issue still not resolved 3. They refuse to replace my unit even though we been customers for years 4. Management and customer service does not get back to you 5. Rude customer service representatives that hang up on you”

Helpful Report

Posted 3 months ago

Thank you for sharing your concerns with us. We're deeply sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to deliver, and we appreciate you bringing these issues to our attention. We take your feedback seriously and will use it to improve our service and training processes. To assist you further and resolve the matter promptly, we have sent you personalized email. Our team will prioritize your case and work with you to ensure it is addressed effectively. Thank you for your patience, The Domestic & General Team

Posted 3 months ago

“Account always down. ever been able to get to it. They say go to wesite to order repairs. Website always down Impossile to get somethig repared without endless calls each one with long inaudible warnings etc different voices, different accents, some tailing off and at the end "no one available" And this is the whole point of what you pay for Think twice before doing this. Once you start difficult to cancel because you have paid quite a lot and you wont want to waste the premiums. But they do eventually do the repairs. That is the good side.”

Helpful Report

Posted 3 months ago

“I sent a review weeks ago and it just went into the ether. You have repaired my daughter's washing machine numerous times. It's the same old problem somehow clothes get caught between the drum and the frame resulting in clothes getting damaged and blocking occurring. I've got so fed up with it that I've cancelled the policy and bought a new washing machine. A sign of madness is to keep on doing the same thing and expecting a different result. For pete's sake use AI to identify what the cause is and them do something different and replace the machine. I did it in the end as you left me no choice”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. We’re committed to delivering straightforward, reliable repairs that resolve issues for good. It’s clear we didn’t get it right here, and we completely understand how frustrating this has been for you. We do harness AI in many areas to help improve our diagnosis and repair processes. While it isn’t perfect, we’re continually working to evolve and learn from situations like yours. Your feedback will be taken seriously as we strive to prevent similar experiences in the future. Thank you, The Domestic & General Team

Posted 3 months ago

“After the way they managed my data I wouldn't trust them an inch”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about your experience with managing your data. Your trust is so important to us, and we’d like to make this right. You can take control of your data anytime via your My Account, but if there’s something else that’s gone wrong, please don’t hesitate to get in touch with us directly. We’re here to help and will work with you to resolve this as quickly as possible. The Domestic & General Team

Posted 3 months ago

“cant log on and no support”

Helpful Report

Posted 3 months ago

We're really sorry to hear you're having trouble accessing your account. Unfortunately, we can’t identify you from this post, but we want to help you resolve this as quickly as possible. Could you give our customer support team a call? They’re ready to assist you and will do everything they can to get you back up and running smoothly. Please don’t hesitate to reach out—we’re here to help! The Domestic & General Team

Posted 3 months ago

“On the 29th April I rang domestic and general to tell them our oven door seal had broken, I spoke to Brigit. An appointment to repair the oven was booked for 2nd April. The engineer arrived without a door seal and was therefore unable to repair the oven. He ordered a seal and said he will return during next week. This is appalling service from Domestic and General 9”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us. We’re sincerely sorry to hear about the inconvenience caused by the issues with your oven repair. This isn’t the kind of service that we strive to provide at Domestic & General. We work hard to ensure our engineers are equipped to resolve most issues on their first visit, and it’s clear that on this occasion, we fell short. Please know that we take this matter seriously and will be using your experience to improve our processes and training to ensure this doesn’t happen again. Thank you for giving us the opportunity to improve. We value your trust and will do everything we can to make things right. Many Thanks, The Domestic & General Team

Posted 3 months ago

“Washing machine was fixed and the engineer was very professional.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your washing machine repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 4 months ago

“I didn't want automatical renewal and it was impossible to get through to anyone to stop it. No address on the letter. The oven is not cooking evenly the engineer said there was nothing to do about it”

Helpful Report

Posted 4 months ago

“The person that came was really nice until I told him my washer was in the washroom outhouse”

Helpful Report

Posted 4 months ago

“It’s very helpful and they are on time I recommend it for all the people who i know .its Desiree 5stars”

Helpful Report

Posted 4 months ago

“this is a horrible company they took my money and broke my fridge!!!!!!”

Helpful Report

Posted 4 months ago

“I’ve just cancelled with D&G .. trying to sort out my plan I thought would be easy but today I got my renewal which has gone up by £11 and one of my hasn’t been added even though it was supposed to be sorted .. booking repairs isn’t as good as it used to be and you have to wait longer for engineer to come and do repair .”

Helpful Report

Posted 4 months ago

A March, Thank you for sharing your feedback with us. We're sorry to hear you were unhappy with your plan and the recent price increase. We completely understand how frustrating it can be when things don’t go as expected, especially when trying to sort out your renewal and address specific issues. We want to reassure you that we’re doing everything we can to balance providing exceptional service with the rising costs of living and business. These increases—while never easy to announce—are essential to ensuring we continue to offer reliable support and an extensive engineer network to get home life back on track as quickly as possible. We’re also continually working to improve how repairs are scheduled and handled so that your experience with us is as smooth as possible. Your feedback is truly valuable, and I’ve passed it along to our team to help us evolve and improve our service. If there’s anything further we can do to assist you or any unresolved issues you’d like to discuss, please don’t hesitate to get in touch. We’d love the opportunity to make things right. Thank you, The Domestic & General Team

Posted 4 months ago

“I am still waiting for the replacement drawers for my Hotpoint ultima freezer compartment. I spoke with Hotpoint customer service 3 weeks ago and they said they were awaiting 2 drawers coming in. I've tried to contact Hotpoint but their automated message system does not recognise my post code”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about the delay in receiving your replacement drawers and the trouble you’ve had reaching us. We completely understand how frustrating this must be and want to assure you that we’re here to make things right. We’ve already reached out to you personally to gather all the details we need to resolve this quickly. Our aim is to get your freezer compartment back to working order as soon as possible. Thank you for your patience, and please don’t hesitate to get in touch if there’s anything else we can assist with in the meantime.

Posted 4 months ago

“Was happy with engineer he told me cancel your policy and go buy new one. As we will never replace it.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that you’ve decided to cancel your policy. I want to clarify that the information you received from the engineer is incorrect. Every year, we successfully replace over half a million appliances for our customers. While we aim to repair items as a first step to reduce waste and support sustainability, replacements are absolutely part of our commitment when repairs are not feasible. We’re always striving to provide better service, and I’d be happy to discuss this further and see how we can make things right for you.

Posted 4 months ago

“Not the same as you were years ago been with you over 23 years”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us, and for being such a loyal customer over the last 23 years. I’m truly sorry to hear that you feel we’re not operating to the standards you’ve come to expect from us. We take comments like yours to heart because they help us learn and improve. To understand more about your experience and how we can put things right, I’ve sent you a private message. Your input means a lot to us, and we’re committed to using it to enhance our service moving forward. Thank you again for letting us know how you feel, and I hope we can leave you with a much better experience next time.

Posted 4 months ago

“I had a domestic and general policy that I didn't claim on for a year. Couldn't they have given me six months for free. Well the answer was no they can't be bothered”

Helpful Report

Posted 5 months ago

We understand your perspective, and we want to assure you that our priority at Domestic & General is to provide subscription plans that deliver value for money. By focusing on straightforward and transparent offerings, we aim to ensure consistent support whenever you need it. We’ve noted your feedback and truly appreciate you sharing your thoughts with us. If there’s anything you’d like to discuss further, our team is here to help. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Just after Christmas my cooker door fell off and the way you handled it was absolutely disgusting.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the issue with your cooker and your experience—it’s not the level of service we pride ourselves on delivering. Your feedback is incredibly important to us, and we want to make sure this doesn’t happen to you or any of our other customers again. We have sent you a private message so we can understand more about what happened and work on resolving this for you. Many Thanks, The Domestic & General Team

Posted 5 months ago

“They scratched all one side of the new freezer on delivery and only got £57 for the damage They were rude delivery drivers”

Helpful Report

Posted 5 months ago

We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and we deeply regret that we’ve fallen short of your expectations. We have emailed you privately to give you more resources. Thank you for bringing this to our attention – we’re committed to making things right. Thank you, The Domestic & General Team

Posted 5 months ago

“Terrible company. They are a scam .”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback—we truly appreciate it. We’re deeply sorry to hear about your experience. At Domestic & General, we’ve been a trusted provider for over 110 years, and our goal has always been to deliver reliable and caring service to our customers. Your feedback shows us that we’ve fallen short, and for that, we sincerely apologize. We’ve reached out to you directly to better understand your concerns and ensure we’re doing everything we can to resolve the issue. Please know that we’re working diligently to make things right and provide you with the level of service you deserve. Thank you for giving us the opportunity to improve. The Domestic & General Team

Posted 5 months ago

Domestic and General is rated 2.7 based on 1,083 reviews