Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

“No problems very friendly and helpful.”

Posted 2 months ago

Thank you so much for your kind words! We're delighted to hear that you found our team friendly and helpful. Your satisfaction is our priority, and we’re here to assist with any questions or concerns you may have in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Absolutely rubbish. 3rd visit in total. And still not fixed”

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Posted 2 months ago

We’re genuinely sorry to hear about your experience. It's disappointing to learn that your issue hasn’t been resolved yet after multiple visits. We understand how frustrating it is to keep having the same problem and appreciate your patience throughout this process. Please check your messages for details on how we plan to address this and ensure we find a solution for you promptly. Many thanks, The Domestic & General team

Posted 2 months ago

“Well after sorting out banking details twice after numerous letters for each item why it carnt be on 1 piece of paper only need 1 , Then repeated phone calls to update banking details to be told want to speak to my husband when im only one on it account is behond me then after and finally speaking annoying they repeated saying wrong bank details when it had already been paid, Lady again saying wrong details in the end said forget it I will cancel, then onto a guy who tells me it’s been paid why couldn’t she see on screen what he did flustrating”

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Posted 2 months ago

We're very sorry to hear about the trouble you've encountered with your banking details and the communication challenges. It’s understandable that this has caused you frustration, especially as you’re trying to sort this out. We appreciate your feedback, and we want to ensure that your concerns are addressed. Please know that we’re here to help you resolve this, and we’d like to assist you further. Please check your messages as we want to get this sorted as quickly as possible. We will do our utmost to support you through this process. Many thanks, The Domestic & General team

Posted 2 months ago

“My appliance wasn’t repaired was told that they would book another appointment and come and repair my appliance but I’ve not heard anything”

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Posted 2 months ago

We're very sorry to hear that your appliance issue hasn’t been resolved yet. It must be frustrating to be left waiting for an update on your repair appointment. We understand how important it is to have your appliance working properly. Please check your messages for further assistance, as we’re here to ensure this gets sorted out for you as quickly as possible. Many thanks, The Domestic & General team

Posted 2 months ago

“Never repaired the appliance”

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Posted 2 months ago

We’re really sorry to hear that your appliance hasn't been repaired yet. We understand how frustrating this must be for you, and we appreciate your patience. Your satisfaction is very important to us, and we want to ensure that your issue is resolved as soon as possible. Please check your messages for further assistance from our team. Many thanks, The Domestic & General team

Posted 2 months ago

“I would like to give zero Stars. This is the absolute worst warranty company ever known for appliances. They are always putting you off. Always have to order parts. Come replace that part that part's broke down this and that they were supposed to replace your washer dryer after so many times of fixing it. But yet, how can you? How many times can you service a 3-year-old washer and dryer?”

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Posted 2 months ago

We're really sorry to hear about your experience, Tiffany. It sounds incredibly frustrating to deal with ongoing repairs for your washer and dryer. We understand how important it is for your appliances to work reliably, and we are committed to trying to resolve this situation for you as quickly as possible. Many thanks, The Domestic & General team

Posted 2 months ago

“A tech came out July to fix my stove however he said he had to order a part as of today Aug 25th My stove has been sitting in the middle of the kitchen floor since July and I’ve called this company almost every week without getting any help I’ve been paying my warranty every month and this is how they treat me I haven’t been able to cook a meal for my 6 year old since July”

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Posted 2 months ago

We’re very sorry to hear about your experience with your stove repair. It’s unacceptable for you to be without a working appliance for so long, especially when you have a young child to care for. We truly understand the frustration this situation has caused you and we want to help. Your feedback is important to us and will aid in making improvements. Please rest assured that we have escalated your case and you should be hearing from our team. Thank you for your continued patience during this time. Thank you, The Domestic and General team

Posted 2 months ago

“I would like to give no stars to this company.I am absolutely disgusted with the way I was treated.My fridge freezer was not working and D and G arranged to send a workman to my home.I sat waiting all morning,tracking where he was and when tracking shown he had 2 more visits before mine,he actually stated he was at my door and no answer.I have a bell on the front door and if he had rang the bell,he would appear on a camera inside.He never rang my bell.I rang his number that he left for me and he never picked the phone up.I rang D and G and they rang him and again he never picked the phone up but D and G left him a message to call back to me...he never.I then had an engineer come out one whole week later on 1st August,and was told it will be 11th August before the appliance could be repaired.That would have been 3 weeks since I reported the issue,with all my food and milk going bad,in the middle of summer.The recorded message when you first ring asks you to let the call handler know if you have any health issues.I told them several times that I need to store medication in the fridge and they promised to send me out a mini fridge which never came.I was so disgusted with the service and the attitude of some of the staff that I spoke to,that I cancelled my fridge freezer policy and also my washing machine and shower and I purchased a new fridge freezer.D and G have now written to me offering me twelve pounds compensation.They know where they can put that.It cost me more than twelve pounds telephoning them.I am totally disgusted and appalled that they are quick to take your payments,but in this case,they just did not care.I would never ever recommend this company to anyone.”

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Posted 2 months ago

We’re very sorry to hear about your experience, Maxine. It’s completely unacceptable for you to go through such delays and poor communication, especially when dealing with a malfunctioning fridge freezer in the summer. We understand how distressing it is to have food spoil and be without the proper storage for your medication. Your feedback is crucial, and we are committed to improving our service based on your experience. We appreciate you bringing this to our attention, and we will investigate what happened to ensure it doesn’t happen again. Thank you for your patience, and we sincerely hope to restore your trust in us. Many thanks, The Domestic & General team

Posted 2 months ago

“New fridge freezer delivered late and my kitchen flooring was damaged. Now having to get quotes for supply and fitting for new vinyl after the company who delivered offered the sum of £150 as a good will gesture! Disgusting way to treat customers.”

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Posted 2 months ago

We’re truly sorry to hear about the delays and damage you experienced. Your feedback regarding the situation is upsetting to us, and we understand how important your home is. We take customer satisfaction seriously and are committed to addressing your concerns. Your experience will help us improve, and we appreciate you bringing this to our attention. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 2 months ago

“New fridge freezer delivered late and my kitchen flooring was damaged. Now having to get quotes for supply and fitting for new vinyl after the company who delivered offered the sum of £150 as a good will gesture! Disgusting way to treat customers.”

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Posted 2 months ago

We’re truly sorry to hear about the delays and damage you experienced. Your feedback regarding the situation is upsetting to us, and we understand how important your home is. We take customer satisfaction seriously and are committed to addressing your concerns. Your experience will help us improve, and we appreciate you bringing this to our attention. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 2 months ago

“TERRIBLE Service 5 weeks later, 2 damaged replacements, 1 forgotten on the lorry STILL NO REPLACEMENT!!! TO top it off I am also paying for the old appluance and the NEW ( That I don't have) appliance. Passed between Donestic and general, Hoover and delivery company continually!!!”

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Posted 2 months ago

We’re truly sorry to hear about the issues you’ve faced with your replacement appliances. Your experience is clearly frustrating, and we empathize with how inconvenient this must be for you. We want to ensure your concerns are addressed, and your feedback is vital for us to improve our service. Please allow us the opportunity to assist you further—our team is working hard to get this resolved. Thank you for your patience during this challenging time. Many thanks, The Domestic & General team

Posted 2 months ago

“Phone lines constantly engaged”

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Posted 2 months ago

We’re truly sorry to hear that you’ve been facing difficulties reaching us by phone. It’s frustrating when you need assistance and can’t get through, and we understand how this can be a huge inconvenience. We're actively working on improving our phone service to better help customers like you in the future. Thank you for your understanding, and we hope to serve you better soon. Many thanks, The Domestic & General team

Posted 2 months ago

“Rate hike, tried to cancel but they are not open Saurday dispite saying that they are. The only way to cancel is by phone and they don't answer the phone. When called during the week I was put on indefinate hold”

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Posted 2 months ago

Hello Stephen, We're truly sorry to hear about your difficulties with our cancellation process. It’s frustrating to feel stuck, especially when you’re trying to make a change. Your experience with our phone support should be better, and we understand how important it is to reach us during your preferred times. Thank you for sharing your concerns, as it helps us improve our service. We encourage you to try reaching out again or using any online options we may offer. We appreciate your patience as we work to resolve this matter. Many thanks, The Domestic & General team

Posted 2 months ago

“Refused to cover and poor customer service”

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Posted 2 months ago

We’re truly sorry to hear about your recent experience, and we understand how frustrating it must be to feel unsupported during this time. It’s unacceptable for you to encounter issues with coverage and customer service, and we want to assure you that your feedback is being taken seriously. We are committed to addressing your concerns and improving our service. If there’s any further information you could provide, it would greatly help us in resolving this issue for you. We appreciate your patience as we work to make things right. Many thanks, The Domestic & General team

Posted 2 months ago

“Sadly appointments constantly rearranged. Own work hours lost, unacceptable. Engineer not turning up. Work not completed when they eventually turn up. Wrong parts ordered. Sadly unable to recommend.”

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Posted 2 months ago

We’re truly sorry to hear about your frustrating experience, Tressie. It’s unacceptable for appointments to be continually rearranged and for our engineer not to arrive as scheduled. We understand how important your time is, and we sincerely apologize for the inconvenience caused by the delays and the wrong parts ordered. Your feedback is invaluable to us and will drive necessary improvements. Please know that we are committed to resolving these issues and ensuring our service meets your expectations in the future. Thank you for your understanding during this time. Many thanks, The Domestic & General team

Posted 2 months ago

“I was cancelled on”

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Posted 2 months ago

We’re truly sorry to hear about your experience, Francesca. It's frustrating to have a cancellation, and we understand how that can disrupt your plans. Please know that we value your feedback and are committed to addressing these issues to improve our service. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your understanding as we work to make things right. Many thanks, The Domestic & General team

Posted 2 months ago

“Never has the right parts just keep repairing old machime”

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Posted 2 months ago

We're truly sorry to hear about your frustration with the parts for your machine. It’s concerning to learn that you feel repairs have not met your expectations, and we're here to help rectify that. Your feedback is important to us as we strive to improve our service and provide better solutions to our customers. Please reach out to our customer service team so we can assist you in finding a resolution. Thank you for sharing your experience, and we hope to have the opportunity to restore your confidence in us. Many thanks, The Domestic & General team

Posted 2 months ago

“It has taken DG 4 months now to repair a Whirlpool washer. The contractor they hired to come out and fix the washer replaced just about all the components to the washer and still could not fix it. They are horrible at keep you updated on their process and when you call in they seem nice but cant do anything for you due to their chain of command. If possible avoid doing business with this company. I wouldnt even rate them a one star”

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Posted 2 months ago

We're very sorry to hear about your experience with the repair of your Whirlpool washer, Gil. It’s truly frustrating to wait so long for a resolution, especially after multiple attempts to fix the issue. We understand how disappointing it is not to receive consistent updates and assistance when you need it most. Your feedback about the communication challenges and the effectiveness of our service is important to us, and we are committed to using it to improve. Please know that we are taking your concerns seriously and will ensure they are addressed. We appreciate your patience during this process, and we hope to make things right for you. Many thanks, The Domestic & General team

Posted 2 months ago

“This company is so difficult to deal with. The whole purpose of its existance is to rip you off. First, the cost of one-year repair plan is $383, which is close to a new washer. Then you can't cancel it until the aniversery of one year. If you miss it, you're automatically renewed for another year. When you tried to cancel it, they will give all the difficulties so that it won't go through. My advice is stay away from this company at all costs.”

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Posted 2 months ago

We’re truly sorry to hear about your experience with us, Qi. We understand that dealing with cancellation policies can be frustrating, and we sincerely apologize for any difficulties you encountered. Your concerns regarding the value of our plans are important to us, and we’re committed to ensuring our customers feel supported throughout their experience. We appreciate your feedback, and we'll use it to help improve our services in the future. Thank you for sharing your thoughts with us. Warm regards, The Domestic & General team

Posted 2 months ago

“These posts do not look real every 3 to 5 minutes come on now”

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Posted 3 months ago

We appreciate your feedback, Sherry. We understand how skepticism can arise when it comes to online posts, and we're committed to maintaining transparency in our communications. Your experience matters to us and we take your concerns seriously. However, these are real reviews from all of our territories. Thank you for taking the time to share your thoughts. Many thanks, The Domestic & General team

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews