Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,081 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was offered a replacement oven as the old one was very old and the parts no longer available. I was offered a long list of replacements (positive), some with no extra charge apart from a £110 fee for installing the new one and £20 to take the old one away. I found it really difficult to find detailed information about the ovens and whether they were suitable as a built in or under counter oven. The chat was available but very frustrating and difficult to actually getting a live person to answer questions. Automated multi choice once appearing all the time. Finally went for an oven with no extra charge but no installation service was available for this one and no recycling service. So happy with the oven but not so with the process of getting it which I found stressful.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback with us! We’re glad to hear that you’re happy with your new oven, but we sincerely apologize for the challenges you faced during the replacement process. It’s understandable that navigating options and getting timely support is crucial, and we’re sorry to hear that we didn’t meet your expectations this time. We appreciate your insights and will use them to improve our communication and support systems in the future. Your experience matters to us, and we’re committed to making things better. Many thanks, The Domestic & General team

Posted 1 day ago

“New machine delivered but installaion was not so good the machine is not balanced”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're sorry to hear that the installation wasn’t up to your expectations and that the machine is not balanced. We strive to provide the best service possible and your comments will help us improve our process. If you need assistance or have any further concerns, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“The person who came round did a good job. He suggested that I took out a policy that would cover all my Bosch products and I agreed. However they told me the bank would not accept the direct debit form. The bank told me that the forms were incorrectly completed and Domestic and General should resubmit. I told them but don't think they have done this as I had an email saying the policy had been cancelled. I am annoyed that they did not discuss this with me before closing the policy but they are going to lose money!”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're glad to hear that the technician did a good job and provided helpful suggestions. However, we truly apologize for the inconvenience you've experienced with the direct debit issue and the cancellation of your policy without further discussion. This is not the level of service we strive for, and we appreciate you bringing it to our attention. Please rest assured that we will look into this matter to ensure it doesn't happen again. If there’s anything else we can assist you with, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Delivery driver spilled the process”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're truly sorry to hear about the mishap with the delivery and the spill that occurred. We understand how frustrating that can be, and it's not the level of service we aim to provide. Your comments are important to us, and we appreciate you taking the time to share your experience. We are committed to improving our service and will take your feedback into consideration as we work to enhance our delivery processes. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I am pleased with my new washing machine but not so pleased with the service from D&G as I was 3 weeks without a washing machine I think it took too long to sort this out. Maybe a voucher would have speeded up the process.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're glad to hear that you’re pleased with your new washing machine, but we truly apologise for the inconvenience caused during the service process. It’s understandable to feel frustrated being without a washing machine for three weeks, and we appreciate your suggestion regarding a voucher to expedite matters. Your experience highlights areas where we can improve, and we’ll take your comments into consideration as we strive to enhance our service for all customers. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Excellent service , my machine was unfixable, and I had a replacement within seven working days.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We're delighted to hear that your replacement was arranged swiftly after your machine was deemed unfixable. It's always our goal to ensure a smooth process for our customers. If you need any further assistance or have any questions, please don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Great customer service and new washing machine arrived on time.”

Helpful Report

Posted 1 month ago

“We've been protecting our domestic appliances with D&G for over 20 years, we've received 5 star treatment until now. We had and integrated 50/50 fridge freezer and there was very little choice offered to us, in fact the first offer didn't have any 50/50 ones We're still having problems with the installation and may be back”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Keith. We appreciate your loyalty over the past 20 years and are truly sorry to hear that your recent experience hasn't met the high standard you’ve come to expect. It’s disappointing to learn that you faced limited options for your integrated fridge freezer. We’re constantly working to improve our offerings and will certainly take your comments into account as we strive to enhance our services. Regarding the installation issues, we apologize for any inconvenience this has caused. Please feel free to reach out to us directly if you need further assistance. We are here to help resolve any ongoing issues you may have. Warm regards, Team Domestic and General

Posted 2 months ago

“Easy to book a repair but everything else just felt hard work. Engineers from different companies with no previous history notes meant the problem took 4 months to resolve. Options for a replacement weren’t what I would have chosen and I’ve ended up with an item I wouldn’t have brought.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We’re glad to hear that booking a repair was easy, but we sincerely apologize for the challenges you faced with the engineers and the duration it took to resolve the issue. Your frustration is completely understandable. We always aim to offer the best possible options, and we regret that the replacement didn’t align with your preferences. Please rest assured that your feedback is valuable to us, and we will work towards improving our service to avoid similar situations in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“I must admit I've the process of setting up my policy we with D&g very confusing, doesn't seem to be a joined up process so had to ring to establish the situation”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Phil. We're sorry to hear that you found the process of setting up your policy confusing. We strive to make it as smooth as possible, and your experience is important to us. We appreciate your patience in reaching out for clarification, and we will work on improving our communications to ensure a more seamless experience in the future. If you have any further questions or need assistance, please don't hesitate to get in touch. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“We were disappointed as we paid for installation and the engineer did not connect the cold water pipe as we need an extension , which we have . We still have not received the refund for this Otherwise , delivery was very good”

Helpful Report

Posted 2 months ago

Thank you for your review, Vickery. We're sorry to hear about the issues you faced with the installation and the delay in your refund. We understand how important it is to have everything set up correctly and to receive your funds promptly. We're glad to hear that the delivery met your expectations. Your feedback is valuable, and we will work on improving our services to prevent similar situations in the future. If you need further assistance, please feel free to contact us directly. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Limited options of products Everything else was good”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're glad to hear that you had a good experience overall. We understand your concerns about the limited product options, and we appreciate your input as it helps us improve our offerings. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Easy replacement process, but like for like wasn't exactly true unless I paid extra £150 for same machine.”

Helpful Report

Posted 2 months ago

Thank you for your review, Frank! We're pleased to hear that you found the replacement process easy. We understand your frustration regarding the cost of a like-for-like replacement. Our goal is to provide options for our customers, and we appreciate your feedback as it helps us improve our service. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“I received a letter the day before the hob arrived stating that I had to make sure the appliance was not damaged and the item would be fitted and damaged one would be disposed off The item was delivered and the delivery driver drove off i would not be fitted so why the letter All working well thank you”

Helpful Report

Posted 2 months ago

Thank you for your review! We’re glad to hear that your new hob is working well. We apologize for any confusion caused by the letter regarding the installation and disposal process. Your feedback is important to us as it helps us improve our communication. If you need any further assistance or have any questions, please don’t hesitate to reach out. We're here to help! Best wishes, The Domestic & General Team

Posted 2 months ago

“The problem was sorted really quick with my washing machine by hoover engineer . He was brilliant. The replacement washer was delivered twice . Because although they deliver no one is qualified enough to fit it . That’s what I’m disappointed with . I can’t believe that qualified engineers can diagnose a problem. But not one can fit a washing machine with an extended waste . I’m now left to try and find my own plumber ! Which will cost me extra .”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Mrs. Colclough! We're glad to hear that the Hoover engineer was able to resolve the issue with your washing machine quickly. However, we truly apologize for the inconvenience you faced with the delivery and installation. We understand how frustrating it can be to encounter challenges when getting everything set up. Your feedback is valuable, and it helps us improve our services. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to support you! Best regards, The Domestic & General Team

Posted 2 months ago

“They never get in touch to let you know your service is due. Unfortunately I didn't realise the date and it ended up 2 months overdue. The same for my first service, I had to chase it up. Once I managed to speak so someone it was a quick response and a positive experience from the workman.”

Helpful Report

Posted 3 months ago

“Had to wait over a week to get dryer fixed at the 3rd attempt even though I have a disabled grandson 🙄”

Helpful Report

Posted 3 months ago

“No fuss, no bother, just first class service! Many thanks.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you experienced first-class service without any fuss. We appreciate your kind words and look forward to assisting you again in the future. Many thanks, The Domestic & General Team

Posted 3 months ago

“We have to use D & G because our parts are covered for free for a few years yet. But we pay for the engineer. Bizarrely it was cheaper to take out 6 months insurance, that covers for multiple break downs in that time, then to pay for a one off visit. In our case that’s worked well because the first repair didn’t solve the issue. The first time he ‘happened’ to have the part on the van. The second time he didn’t have the parts, so had to order them and arrange another appointment. But D & G cancelled the second repair appointment 3 times, at short notice, with no explanation. Just a text! There was no way to talk to anyone about rebooking. Just on line and sometimes the text didn’t include the booking ref so I couldn’t go on line to do anything. It was Extremely stressful and very time wasting. The engineer didn’t know anything about it, as the appointments aren’t booked by him. Why do they not have parts on the van when you’ve told them what machine isn't working? However the engineer is Brilliant and I’d give him 10🌟. He’s thorough, professional, friendly, explains what he’s doing and why, gets I touch when he’ll be delayed.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience and stress caused by the last-minute appointment cancellations and challenges in rebooking. This is far from the seamless service we strive to provide, and we’re taking your feedback seriously. We understand how important it is to have clear communication, especially when unexpected changes occur. Your point about text messages sometimes missing booking references is really valuable, and we’ll review our processes to ensure this doesn’t happen in the future. While we regret the difficulties you faced, it’s great to hear that our engineer made a positive impact. We'll make sure your kind words about their professionalism, thoroughness, and communication are passed along—they deserve the recognition! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Delivery OK, on time but do not think the washing machine has been fitted correctly as there are issues. I would appreciate an engineer to attend and check that the fitting is correct.”

Helpful Report

Posted 4 months ago

Hi George, Thank you for taking the time to share your feedback. We’re thrilled to hear that your delivery arrived on time, but we’re truly sorry to learn that you’re experiencing some issues with the fitting of your washing machine. That’s not the seamless experience we aim to deliver. We’ve sent you a private message with the details of who to contact to arrange a follow-up. This will help us ensure we’re sending the right engineer to resolve the problem for you as quickly as possible. Your satisfaction is incredibly important to us, and we’re committed to making this right. If there’s anything else on your mind, don’t hesitate to reach out—we’re here to help Many Thanks, Domestic & General

Posted 4 months ago

Domestic and General is rated 2.7 based on 1,081 reviews