Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 838 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , my machine was unfixable, and I had a replacement within seven working days.”

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Posted 6 days ago

Thank you for your kind review! We're delighted to hear that your replacement was arranged swiftly after your machine was deemed unfixable. It's always our goal to ensure a smooth process for our customers. If you need any further assistance or have any questions, please don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 12 hours ago

“Great customer service and new washing machine arrived on time.”

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Posted 1 week ago

“We've been protecting our domestic appliances with D&G for over 20 years, we've received 5 star treatment until now. We had and integrated 50/50 fridge freezer and there was very little choice offered to us, in fact the first offer didn't have any 50/50 ones We're still having problems with the installation and may be back”

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Posted 3 weeks ago

Thank you for your feedback, Keith. We appreciate your loyalty over the past 20 years and are truly sorry to hear that your recent experience hasn't met the high standard you’ve come to expect. It’s disappointing to learn that you faced limited options for your integrated fridge freezer. We’re constantly working to improve our offerings and will certainly take your comments into account as we strive to enhance our services. Regarding the installation issues, we apologize for any inconvenience this has caused. Please feel free to reach out to us directly if you need further assistance. We are here to help resolve any ongoing issues you may have. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Easy to book a repair but everything else just felt hard work. Engineers from different companies with no previous history notes meant the problem took 4 months to resolve. Options for a replacement weren’t what I would have chosen and I’ve ended up with an item I wouldn’t have brought.”

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Posted 3 weeks ago

Thank you for sharing your experience with us. We’re glad to hear that booking a repair was easy, but we sincerely apologize for the challenges you faced with the engineers and the duration it took to resolve the issue. Your frustration is completely understandable. We always aim to offer the best possible options, and we regret that the replacement didn’t align with your preferences. Please rest assured that your feedback is valuable to us, and we will work towards improving our service to avoid similar situations in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I must admit I've the process of setting up my policy we with D&g very confusing, doesn't seem to be a joined up process so had to ring to establish the situation”

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Posted 1 month ago

Thank you for your feedback, Phil. We're sorry to hear that you found the process of setting up your policy confusing. We strive to make it as smooth as possible, and your experience is important to us. We appreciate your patience in reaching out for clarification, and we will work on improving our communications to ensure a more seamless experience in the future. If you have any further questions or need assistance, please don't hesitate to get in touch. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“We were disappointed as we paid for installation and the engineer did not connect the cold water pipe as we need an extension , which we have . We still have not received the refund for this Otherwise , delivery was very good”

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Posted 1 month ago

Thank you for your review, Vickery. We're sorry to hear about the issues you faced with the installation and the delay in your refund. We understand how important it is to have everything set up correctly and to receive your funds promptly. We're glad to hear that the delivery met your expectations. Your feedback is valuable, and we will work on improving our services to prevent similar situations in the future. If you need further assistance, please feel free to contact us directly. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“Limited options of products Everything else was good”

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Posted 1 month ago

Thank you for your feedback! We're glad to hear that you had a good experience overall. We understand your concerns about the limited product options, and we appreciate your input as it helps us improve our offerings. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“Easy replacement process, but like for like wasn't exactly true unless I paid extra £150 for same machine.”

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Posted 1 month ago

Thank you for your review, Frank! We're pleased to hear that you found the replacement process easy. We understand your frustration regarding the cost of a like-for-like replacement. Our goal is to provide options for our customers, and we appreciate your feedback as it helps us improve our service. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“I received a letter the day before the hob arrived stating that I had to make sure the appliance was not damaged and the item would be fitted and damaged one would be disposed off The item was delivered and the delivery driver drove off i would not be fitted so why the letter All working well thank you”

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Posted 1 month ago

Thank you for your review! We’re glad to hear that your new hob is working well. We apologize for any confusion caused by the letter regarding the installation and disposal process. Your feedback is important to us as it helps us improve our communication. If you need any further assistance or have any questions, please don’t hesitate to reach out. We're here to help! Best wishes, The Domestic & General Team

Posted 1 month ago

“The problem was sorted really quick with my washing machine by hoover engineer . He was brilliant. The replacement washer was delivered twice . Because although they deliver no one is qualified enough to fit it . That’s what I’m disappointed with . I can’t believe that qualified engineers can diagnose a problem. But not one can fit a washing machine with an extended waste . I’m now left to try and find my own plumber ! Which will cost me extra .”

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Posted 1 month ago

Thank you for sharing your experience, Mrs. Colclough! We're glad to hear that the Hoover engineer was able to resolve the issue with your washing machine quickly. However, we truly apologize for the inconvenience you faced with the delivery and installation. We understand how frustrating it can be to encounter challenges when getting everything set up. Your feedback is valuable, and it helps us improve our services. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to support you! Best regards, The Domestic & General Team

Posted 1 month ago

“They never get in touch to let you know your service is due. Unfortunately I didn't realise the date and it ended up 2 months overdue. The same for my first service, I had to chase it up. Once I managed to speak so someone it was a quick response and a positive experience from the workman.”

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Posted 1 month ago

“Had to wait over a week to get dryer fixed at the 3rd attempt even though I have a disabled grandson 🙄”

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Posted 1 month ago

“No fuss, no bother, just first class service! Many thanks.”

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Posted 2 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you experienced first-class service without any fuss. We appreciate your kind words and look forward to assisting you again in the future. Many thanks, The Domestic & General Team

Posted 2 months ago

“We have to use D & G because our parts are covered for free for a few years yet. But we pay for the engineer. Bizarrely it was cheaper to take out 6 months insurance, that covers for multiple break downs in that time, then to pay for a one off visit. In our case that’s worked well because the first repair didn’t solve the issue. The first time he ‘happened’ to have the part on the van. The second time he didn’t have the parts, so had to order them and arrange another appointment. But D & G cancelled the second repair appointment 3 times, at short notice, with no explanation. Just a text! There was no way to talk to anyone about rebooking. Just on line and sometimes the text didn’t include the booking ref so I couldn’t go on line to do anything. It was Extremely stressful and very time wasting. The engineer didn’t know anything about it, as the appointments aren’t booked by him. Why do they not have parts on the van when you’ve told them what machine isn't working? However the engineer is Brilliant and I’d give him 10🌟. He’s thorough, professional, friendly, explains what he’s doing and why, gets I touch when he’ll be delayed.”

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Posted 2 months ago

Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience and stress caused by the last-minute appointment cancellations and challenges in rebooking. This is far from the seamless service we strive to provide, and we’re taking your feedback seriously. We understand how important it is to have clear communication, especially when unexpected changes occur. Your point about text messages sometimes missing booking references is really valuable, and we’ll review our processes to ensure this doesn’t happen in the future. While we regret the difficulties you faced, it’s great to hear that our engineer made a positive impact. We'll make sure your kind words about their professionalism, thoroughness, and communication are passed along—they deserve the recognition! Many Thanks, The Domestic & General Team

Posted 2 months ago

“Delivery OK, on time but do not think the washing machine has been fitted correctly as there are issues. I would appreciate an engineer to attend and check that the fitting is correct.”

Helpful Report

Posted 2 months ago

Hi George, Thank you for taking the time to share your feedback. We’re thrilled to hear that your delivery arrived on time, but we’re truly sorry to learn that you’re experiencing some issues with the fitting of your washing machine. That’s not the seamless experience we aim to deliver. We’ve sent you a private message with the details of who to contact to arrange a follow-up. This will help us ensure we’re sending the right engineer to resolve the problem for you as quickly as possible. Your satisfaction is incredibly important to us, and we’re committed to making this right. If there’s anything else on your mind, don’t hesitate to reach out—we’re here to help Many Thanks, Domestic & General

Posted 2 months ago

“Domestic and General I can't fault, the delivery company however is another story. Paid for installation and removal of old appliance. Spoke with the delivery team when they arrived, showed them where I wanted the fridge freezer positioned, where the water connection point was, "we fix that last" I was told. They unpacked the appliance and removed the outer packaging and took it to their van. I had to go out to remind them to remove the old freezer. This they did, I put on the kettle to offer them a drink but when they didn't return I found out they had driven off, leaving me to complete the unpacking and to connect to the water supply and move the large American fridge/freezer into position myself. This is not what I expected when I payed extra for a full installation and removal. In summary D&G get 10 out of 10, AITH the supplier get 3 out 10.”

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Posted 2 months ago

“Tel waiting background music is very depressing, slow, sombre ...just like their cusomer service....”

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Posted 2 years ago

“*update on review below- after speaking to a member of staff on the customer relations team as I was so upset I explained the situation (stated below) and he looked into it properly and honoured my insurance. Can’t fault his help, absolutely the kindest person. After this I’d definitely recommend speaking to the customer relations team if you have a problem as they’re 10/10.”

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Posted 3 years ago

“Earliest appointment for my dishwasher was 2 weeks from initial call to D&G. The engineer was supposed to come between 8.00am and 6.00pm. On the day I called D&G about 4.00pm to confirm the engineer was coming. I was told the appointment was cancelled, no reason given. another appoint given for in four days time. Then that appointment cancelled, another one given for two weeks further on. That's a month for a repair!! Still waiting for the dishwasher to be repaired. Maybe this appointment eill be cancelled too ? To cap it all, discovered my fridge freezer had broken down two days ago. Everything had defrosted and had to be binned. Phoned D&G next day for a repair. Earliest I could get is for two weeks time. I explained that I'm 72 years old and disabled and unable to go out for shopping every day. I thought I might get a priority appointment, no chance !! Really a shocking service and won't be renewing these two policies. If anything goes wrong in the future, I'd rather fork out for a new appliance.”

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Posted 4 years ago

“I would award this company 5 stars but I really do think it is DISGRACEFUL the amount of money they throw away in paper and postage. We have a 10 appliance plan and every renewal we get 10 letters!! I have phoned them for the last 2 years about this to no avail. We also have 10 direct debits! WHY??”

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Posted 6 years ago

Domestic and General is rated 2.3 based on 838 reviews