Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The repair to my cooker was done well and efficiently but to pay for it I signed to pay over 6 months ( it was the cheapest repair price option)and having done that, I was bombarded with phone calls and texts to ask me to cover other products which I did not want.Then just as the 6 moths is coming to an end I find I've been signed up to another plan which I didn't ask for and then had to cancel. All a lot of unnecessary hassle I did not need. Based on the repair alone I would have given 5 stars.”

Helpful Report

Posted 2 weeks ago

Thank you for your review and for sharing your experience with us. We're pleased to hear that the repair on your cooker was efficient, but we sincerely apologize for the hassle you faced with the follow-up communications and the unexpected plan sign-up. We understand how frustrating that can be and appreciate your feedback. Your satisfaction is important to us, and we will take your comments into account to improve our processes. If you have any further concerns, please don’t hesitate to reach out to us directly. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Unfortunately I am not a happy customer. My hoover heat pump tumble dryer has broken down 5 times in a year with the same issues. Having a large family, it's essential that it works, but with the break downs and the repairs that only seeming to last a few weeks I am starting to lose faith with the repair plan”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about the repeated issues with your heat pump on your tumble dryer. We understand that having a reliable appliance is essential, especially for a large family. It's frustrating when repairs don’t seem to provide a lasting solution, and we appreciate your patience throughout this process. Your feedback is important to us, and we are committed to improving our service. If you'd like, please reach out to us directly so we can explore ways to assist you further. Warm regards, Team Domestic and General

Posted 2 weeks ago

“Fridge freezer still not working properly!”

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Posted 2 weeks ago

“D&G are good at what they do. Not sure of the agreement with the companies they use but the Hotpoint service was hit and miss. The service people were not all that experienced and they give you one time then move it around as if we all can spend all day indoors waiting for a 1 hour job.”

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Posted 3 weeks ago

“Not fix yet and I have a disability daughter waiting now2weeks not happy at all cost me money to do the washing”

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Posted 3 weeks ago

“Disappointed in not taking away faulty freezer as required but new freezer installed straight away”

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Posted 1 month ago

“Not every customer has a smartphone or an Internet account. I did this person a favour and booked the appointment for her and now you are bombarding me with these emails. Go away (strongly).”

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Posted 1 month ago

“The problem was not fixed, as the light still comes on, but there is I heat so I feel it’s ok”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re glad to hear that you have heat, but we’re sorry the issue with the light remains unresolved. It's important to us that all aspects of your appliance function properly, and we appreciate your understanding. Please don’t hesitate to reach out to us for further assistance; we’re here to help. Many thanks, The Domestic & General team

Posted 1 month ago

“After initial problems re telephone system and getting the right person for my Beko product , I did get an excellent repair. The engineer was extremely knowledgeable, pleasant and helpful.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're pleased to hear that once you connected with the right engineer, you received excellent service for your Beko product. We understand that initial issues with our telephone system can be frustrating, and we appreciate your patience as we worked through them. Your feedback about the engineer’s knowledge and helpfulness means a lot to us, as we strive to provide the best support possible. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, The Domestic & General team

Posted 1 month ago

“The engineer came more quickly than has been the case before. We had defrosted the freezer ready for him so he was able to start work immediately. He checked the problem, replaced a part and advised on how to prevent it re-happening. it was quickly sorted and he was pleasant and helpful.”

Helpful Report

Posted 1 month ago

Thank you for your review, Geoff! We're pleased to hear that the engineer arrived promptly and was able to help you effectively. It's great that he provided advice on preventing future issues. Your feedback motivates us to continue delivering quick and efficient service. If you need any assistance in the future, we're always here to help. Many Thanks, The Domestic & General team

Posted 1 month ago

“Engineer pleasant. The washing machine is still a bit noisy, but the Engineer did an ok job.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re pleased to hear that our engineer was pleasant, but we’re sorry to know that your washing machine is still a bit noisy. We understand how important it is for your appliance to work quietly and as expected. Your comments will help us improve our service, and we're here to assist you further if needed. Many Thanks, The Domestic & General team

Posted 1 month ago

“I have had an issue with my washing machine with leaving stains and black marks on my clothes. I have never had this with any washing machine I have had previously. Finally the engineer replaced the rubber and now seems better. I also had an issue with the motor. It took 3 visits before the part was fixed. The engineers who come out are all very polite.”

Helpful Report

Posted 1 month ago

Thank you for your review! We’re sorry to hear that you experienced issues with your washing machine, but we're glad to know that the engineer was able to replace the rubber and that things are improving. We understand it can be frustrating to have multiple visits for repairs, and we appreciate your patience throughout the process. Our team is dedicated to ensuring your appliances work as they should, and your feedback is valuable to us. If there's anything more we can do to assist you, please don't hesitate to reach out. Many Thanks, The Domestic & General team

Posted 1 month ago

“Had problems with machine since had it. So many Engieer visits I think it should be replaced”

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Posted 1 month ago

“Arranging an engineer call out to our failed washer/dryer online was easy but involved a couple of days waiting for his arrival. Waiting approval for a replacement took eight days but was only progressed after I had enquired about the unexpected delay, there was no communication forthcoming between the engineers visit and my follow up enquiry. From the machine breakdown to the arrival of a replacement took 15 days, far longer than we had expected.”

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Posted 1 month ago

“We are both old age pensioners 70 and 75 years old. The fridge was dropped inside the kitchen and we had to take all the wrapping and put this this in the slot. The energy rating on the fridge is G a very high rating in the energy crisis on the old age pensioners. Surely more care should have been taken . Simply disappointing.”

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Posted 1 month ago

“Fridge freezer problem, 2 week wait.”

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Posted 2 months ago

Hello, We understand how frustrating it can be to wait for repairs, especially with a fridge freezer issue. We sincerely apologize for the inconvenience caused by the two-week wait. Your feedback is important to us, and we are continually working to improve our response times. Thank you for your patience during this process. We're here to help if you need anything further. Many thanks, The Domestic & General team

Posted 2 months ago

“Recently had a replacement washing machine delivered and old one collected for recycling paid for recycling which was all fine,paid for new one to be installed,however they could not install new one as connections were not directly behind washing machine and needed extensions which were already in place,they said they couldn't install it!!! not surprising seeing as they didn't have a tool between them!!!Still not received refund for installation which didn't happen!!!!!!!!”

Helpful Report

Posted 2 months ago

Hi Mark, We’re sorry to hear about the issues you encountered with the installation of your new washing machine. We understand how important it is for everything to be set up correctly, and we apologize for any inconvenience caused by the team’s inability to install it as expected. Your feedback regarding the tool situation is noted, and we will address this internally to ensure our delivery team is better equipped in the future. Regarding the refund for the installation, please reach out to our customer service team so we can assist you further and resolve this as quickly as possible. Thank you for your understanding, and we appreciate your patience while we work to improve. Many thanks, The Domestic & General team

Posted 2 months ago

“Had the engineer out 8 times in 14 months and finally today they say they will replace the machine. The engineers have been really good but been waiting 2 weeks for a part that they can’t give me a ETA on. Fingers crossed but not holding my breath.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. We apologize for the repeated visits and the wait for the part; we understand how frustrating this can be. We're glad to hear that our engineers have provided good service throughout this time. Rest assured, we’re actively working to get things resolved for you as quickly as possible. Your patience means a lot to us, and we appreciate your understanding. Many thanks, The Domestic & General team

Posted 2 months ago

“I was offered a replacement oven as the old one was very old and the parts no longer available. I was offered a long list of replacements (positive), some with no extra charge apart from a £110 fee for installing the new one and £20 to take the old one away. I found it really difficult to find detailed information about the ovens and whether they were suitable as a built in or under counter oven. The chat was available but very frustrating and difficult to actually getting a live person to answer questions. Automated multi choice once appearing all the time. Finally went for an oven with no extra charge but no installation service was available for this one and no recycling service. So happy with the oven but not so with the process of getting it which I found stressful.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback with us! We’re glad to hear that you’re happy with your new oven, but we sincerely apologize for the challenges you faced during the replacement process. It’s understandable that navigating options and getting timely support is crucial, and we’re sorry to hear that we didn’t meet your expectations this time. We appreciate your insights and will use them to improve our communication and support systems in the future. Your experience matters to us, and we’re committed to making things better. Many thanks, The Domestic & General team

Posted 3 months ago

“New machine delivered but installaion was not so good the machine is not balanced”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're sorry to hear that the installation wasn’t up to your expectations and that the machine is not balanced. We strive to provide the best service possible and your comments will help us improve our process. If you need assistance or have any further concerns, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

Domestic and General is rated 3.1 based on 1,637 reviews