Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Domestic and General I can't fault, the delivery company however is another story. Paid for installation and removal of old appliance. Spoke with the delivery team when they arrived, showed them where I wanted the fridge freezer positioned, where the water connection point was, "we fix that last" I was told. They unpacked the appliance and removed the outer packaging and took it to their van. I had to go out to remind them to remove the old freezer. This they did, I put on the kettle to offer them a drink but when they didn't return I found out they had driven off, leaving me to complete the unpacking and to connect to the water supply and move the large American fridge/freezer into position myself. This is not what I expected when I payed extra for a full installation and removal. In summary D&G get 10 out of 10, AITH the supplier get 3 out 10.”

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Posted 4 months ago

“Tel waiting background music is very depressing, slow, sombre ...just like their cusomer service....”

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Posted 2 years ago

“*update on review below- after speaking to a member of staff on the customer relations team as I was so upset I explained the situation (stated below) and he looked into it properly and honoured my insurance. Can’t fault his help, absolutely the kindest person. After this I’d definitely recommend speaking to the customer relations team if you have a problem as they’re 10/10.”

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Posted 3 years ago

“Earliest appointment for my dishwasher was 2 weeks from initial call to D&G. The engineer was supposed to come between 8.00am and 6.00pm. On the day I called D&G about 4.00pm to confirm the engineer was coming. I was told the appointment was cancelled, no reason given. another appoint given for in four days time. Then that appointment cancelled, another one given for two weeks further on. That's a month for a repair!! Still waiting for the dishwasher to be repaired. Maybe this appointment eill be cancelled too ? To cap it all, discovered my fridge freezer had broken down two days ago. Everything had defrosted and had to be binned. Phoned D&G next day for a repair. Earliest I could get is for two weeks time. I explained that I'm 72 years old and disabled and unable to go out for shopping every day. I thought I might get a priority appointment, no chance !! Really a shocking service and won't be renewing these two policies. If anything goes wrong in the future, I'd rather fork out for a new appliance.”

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Posted 4 years ago

“I would award this company 5 stars but I really do think it is DISGRACEFUL the amount of money they throw away in paper and postage. We have a 10 appliance plan and every renewal we get 10 letters!! I have phoned them for the last 2 years about this to no avail. We also have 10 direct debits! WHY??”

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Posted 6 years ago

“rang domestic and general today, very good customer service but im not impressed about having to wait 7 to 10 working days for a refund”

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Posted 6 years ago

“Took out a policy on my oven. Over 3 weeks with no oven and still no further forward. Took an absolute age to get through to anyone in the phone. (27 mins on hold for 1 call). Was promised a call back by one guy, never heard back. Cancelled the policy.”

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Posted 6 years ago

Domestic and General is rated 2.7 based on 1,082 reviews