Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was promised a new part for my dishwash.er weeks ago, it has never appeared”

Helpful Report

Posted 1 month ago

We're really sorry to hear that your experience has not met your expectations, Cally. We understand how frustrating it can be to wait for a promised part, and we truly apologize for any inconvenience this may have caused. Your feedback is important to us, and we'll be sure to investigate your case to ensure we address any delays effectively. Please check your email for more information on how we can assist you further. Thank you for bringing this to our attention. The Domestic & General team

Posted 1 month ago

“Terrible service”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about your experience, Manjit. We value your feedback, our aim is to provide effective support and it’s clear that we fell short this time. Thank you for sharing your thoughts with us. The Domestic & General team

Posted 1 month ago

“Machine has been written off as unrepairable, 2 days later I am still waiting for a response from you for a replacement”

Helpful Report

Posted 1 month ago

We're really sorry to hear about the delay you're experiencing with your replacement request. Please know that your feedback is important to us and we are committed to resolving this matter as quickly as possible. Many Thanks, The Domestic & General team

Posted 1 month ago

“2 jobs I’ve had done in last few months and none where fixed or completed problems still there and tried to contact d&g but just get pass on to different people/departments and I feel like I’m getting nowhere”

Helpful Report

Posted 1 month ago

We're very sorry to hear about your experience, Michelle. It’s frustrating to feel like you're not getting the support you need and we apologize for any inconvenience caused. Your feedback is important to us as it highlights areas where we need to improve. We want to ensure that your issues are addressed properly, so please check your email for a message from us to help find a resolution. Thank you for bringing this to our attention. Many Thanks, The Domestic & General team

Posted 1 month ago

“Was told washing coming out of machine covered in marks is not a fault so they won’t fix it, clean my machine more well that’s not very economical running a cleaning cycle after every wash 🤷🏿‍♀️, what is the point in insurance if they can’t fix it.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience, Fay. It’s frustrating to feel like your concerns aren’t being addressed, especially when it comes to keeping your washing machine working properly. We understand that cleaning cycles can feel inconvenient, and we appreciate your feedback on this issue. Your insights are important to us, and we're committed to refining our services to better meet your needs. If you’d like to discuss this further, please reach out to us directly – we’d love to help. Thank you for sharing your thoughts. Many Thanks, The Domestic & General team

Posted 1 month ago

“Purchased an Apple Watch for my daughter from AO, D&M rang me before it was even delivered asking if I wanted it covered, I said yes, and to ring me back the following day after delivery, it’s been a week now and no one has contacted me…..”

Helpful Report

Posted 1 month ago

“Very poor service over last 10 months started with a iusses of washer ripping clothes 10 months ago ive had parts after parts fitted most rescant a drum and seal 6 weeks ago however started ripping clothes and sliver dust on clothes again so had repair 2 weeks ago said seal had fallen off not even 24 hour later washing making more nosie and ripped clothes so repair out again 1 week ago needs a new drums o whirlpool have written it off and ive wait 4 day still nothing from domestic and general so I classes them today and after 2 hour and 5 different call handles you would think it sorted no 4 hours later they need model number same model number that's on my plan online start to feel like I need to find a new insurance after 8 years”

Helpful Report

Posted 1 month ago

“Fist class prompt service”

Helpful Report

Posted 1 month ago

“Usually good but not this time just turned my fridge down”

Helpful Report

Posted 1 month ago

“Too many telephone calls, passed Ffrom one number to another, no English speaking person to deal with appointment”

Helpful Report

Posted 1 month ago

“A mix up caused the repair to take 3 weeks. It could have been completed in 2 days. Poor show.”

Helpful Report

Posted 1 month ago

“Disgusting I cannot believe what has happened on the service”

Helpful Report

Posted 1 month ago

“I will never use you again or recommend your insurance products to anyone. I’ve just cancel all 7 of my policies after being a loyal customer for over 10 years So I would say you are poor.”

Helpful Report

Posted 1 month ago

“If I could give zero stars I would. The absolute worst customer service experience I've ever had. In the end, my only recourse was to cancel my extended warranty. AVOID at all costs.”

Helpful Report

Posted 1 month ago

“Phoned them THREE times and had to go through the 'hoops' before finally being allowed to explain my problem with washing machine yet THREE times were cut off before finishing the conversation. Went onto their Chat Box which was operated by a robot so couldn't answer to the issue.”

Helpful Report

Posted 1 month ago

Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the frustration you’ve faced trying to get through to us—this is not the experience we want for our customers. We’re here to help and want to resolve this for you as quickly as possible. Please check your email, as we’ve sent you a message to assist further. If there’s anything else you need, don’t hesitate to let us know. Many thanks, The Domestic & General team

Posted 1 month ago

“llevamos como 7 años con vosotros y estoy teniendo este ultimo año muchos problemas con vosotros cuando se me estropeo la lavadora me la canbiaron por otra y me trajeron una q llo no escoqui y desde el principio no tengo mas que problemas con ella y en vez de solucionarme el problema mandandome los tecnicos muchas veces y lo q hacen es pasarse la pelota llevo 12 dias con la lavadora estropeada y nadie me resuelve nada si no me resuelven este problema tendre q pasarlo al director fernando viñuales colomina q es conocido de un familiar”

Helpful Report

Posted 1 month ago

“We were long-standing customers and were treated badly except for only one of your Agents Vinodh. He resolved our problem immediately after waiting for over a month for our replacement washing machine.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience and the delay you faced with your washing machine replacement. It's great to know that Vinodh was able to help you, but it’s disappointing you had to wait so long. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. Please feel free to reach out if there's anything else we can assist you with. Warm regards, The Domestic & General team

Posted 1 month ago

“I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected with D&G. The shower was bought in 2020 for £973. The shower stopped working so I claimed. D&G are offering me £499!!... after many many calls and emails. I still don't have the settlement. Customer service staff constantly contradict themselves. Promise a call back which NEVER happens. Complete incompetence all round. Won't give a telephone number to escalate the complaint. This has caused me so much stress for the last 6 days I actually now feel unwell. I am considering speaking to the BBC Watchdog programme as I know 3 other people that are also having problems with D&G...... please, please don't trust this company? They will happily take your money but don't deliver in return. AVOID!”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about the distress and frustration you and your family have experienced with your shower issue. It's completely understandable to feel upset given the circumstances, and we want to assure you that this is not the standard of service we aim to provide. We appreciate your feedback as it helps us identify the areas we need to improve in. We want to resolve this for you as quickly as possible, so please check your email for a message from us to assist further. Thank you for your patience during this challenging time. Warm regards, Domestic & General team

Posted 1 month ago

“Been on hold for over an hour. This is my 5th call today. Your website does not recognise my model number. Horrendous service. Its easier to replace an appliance than reach a human operator. Please don't use D&G”

Helpful Report

Posted 1 month ago

We're genuinely sorry to hear about your experience and the long wait times on the phone. It's frustrating when technology doesn't work as expected, and we understand how important it is to speak with a real person for assistance. Your feedback is invaluable to us, and we will work to improve this aspect of our service. Please check your email, as we’ll be reaching out to help you further. Thank you for your patience, and we're here to support you. Many thanks, The Domestic & General team

Posted 1 month ago

“I've been authorized a direct repair of my refrigerator after waiting over 6 weeks for a repair through their authorized technician. I've been waiting since Thursday for approval of this quote, have called back twice a day and emailed twice a day. The "case owner" has completely ghosted me. The only reason I even have a "case owner" is because I escalated through the Better Business Bureau. I've paid for this extended warranty for over 3 years to get treated like trash when I actually needed help. My fridge is completely non-functional and I'm 6 months pregnant and OVER not having a fridge for 2 months.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about the challenges you’ve faced with your refrigerator repair and the lack of communication you’ve experienced. It’s completely understandable to feel frustrated, especially given your situation, and we want you to know that we take your concerns seriously. We recognize how vital your refrigerator is, particularly during this important time, and we are committed to resolving this issue for you as quickly as possible. We have checked your file and it looks like our agents have provided you the information you need to get approval. Should you need anything else please give reach back out. Thank you for your patience and understanding. Warm regards, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,637 reviews