Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,085 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up with Domestic and General. They quoted me one price and now the price is over $30 more per month. We wrote down the price quote when we spoke with customer rep. Very disappointed. They said they sent me an email with revised price? When I checked my emails, it was only a form letter acknowledging I signed up with them, no price update.”

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Posted 1 month ago

“Hopeless, never trust”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your negative experience with us. It’s disappointing to know that we didn’t meet your expectations, and we completely understand your feelings of frustration when trust is broken. If there's anything we can do to address your concerns, please feel free to reach out to us directly. Warm regards, The Domestic & General team

Posted 1 month ago

“There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!”

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Posted 1 month ago

Thank you for taking the time to share your experience, Eraine. We're truly sorry to hear about the distressing situation with your washing machine and the lack of communication surrounding your concerns. We acknowledge that a washing machine is essential in your home, and waiting for parts can understandably be very stressful. Your feedback about the health and safety aspects is invaluable, and we will strive to improve our responses to concerns like yours. We truly appreciate your loyalty over the years and want to ensure you feel valued as our customer. If you would like to discuss this matter further we have sent you a private message so we can address your concerns. Warm regards, The Domestic & General team

Posted 1 month ago

“My fridge freezer gradually showed signs of power loss the last week of may. I managed to get a visit from a mechanic on the 12th June Who discovered 3 faults Managed to fix two. But did not have the condenser it required. Had to rebook a second visit - 25th June. Now this has again been changed to 14th July. I am now finding this situation problematic as I am Aged 87yrs and having almost daily visits to replenish small amounts of food 87 year old”

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Posted 1 month ago

Thank you for your review. We sincerely apologize for the challenges you've faced with your fridge freezer and the delays in getting it repaired. We understand how inconvenient and frustrating this situation can be, especially given your circumstances. Your comfort and satisfaction are important to us, and we truly appreciate your patience throughout this process. Please know that we are here to support you. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm wishes, The Domestic & General team

Posted 1 month ago

“It took more than 6 visits from an engineer for my machine to be replaced! Meaning my machine wasn’t working for months! I then paid for the old machine to be recycled and they hadn’t told me it needed to be disconnected, so the delivery drivers wouldn’t take the old machine. I’ve never received any refund. When I tried calling to ask them to send another driver, they hung up on me!”

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Posted 1 month ago

Thank you for sharing your experience, Zoe. We're truly sorry to hear about the difficulties you've encountered with your machine replacement and the confusion surrounding the recycling process. It’s completely understandable to feel frustrated when things don’t go as expected, especially after multiple visits from our engineers. We apologize for the inconvenience and any miscommunication you've faced during this process. Your feedback is important to us and will help us enhance our service. We want to ensure you receive the care you deserve, we have sent you a private message to help get you sorted. Warm regards, Domestic and General Team

Posted 1 month ago

“For replacement fridge freezers their choices seem deliberately designed to ensure you can't find a match .”

Helpful Report

Posted 1 month ago

Thank you for your feedback regarding our fridge freezer options. We apologize for any frustration you may have experienced while trying to find a suitable match. We understand that navigating our selection can be challenging, and we appreciate your input on this matter. Your comments will certainly help us enhance our offerings and improve the overall experience for our customers. If you have any other concerns or suggestions, please don’t hesitate to reach out. Warm regards, The Domestic & General Team

Posted 1 month ago

“30th May we had a man to look at our washing machine, needed a new drum and seal. two weeks later and nothing. I have tried to get in touch to see what is happening, but ended up going round in circles. I have a Husband who is 80yrs old has Parkinsons and other health issues, I need my washing machine machine to be repaired. I wish I had just gone out and bought a new one, which would have been difficult for me, but at least l would have had one. Never again, quick to take your money slow to keep you informed and carry out the repairs.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we are truly sorry to hear about your experience with the washing machine repair. We understand how challenging it can be to manage these issues, especially with your husband's health concerns. It's unacceptable that you haven't received timely updates or service, and we apologize for the frustration this has caused you. Your comments are invaluable, and we will work hard to improve our communication and repair timelines in the future. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm regards, The Domestic and General Team

Posted 1 month ago

“I booked an appointment for Wednesday 11th. Took time off work for the appointment only to have them cancel it at the last minute. I simply cannot afford to be taking days off work. Tried to reschedule only to find out that it would be yet another week. I’m not going to wait two weeks to have something repaired/replaced when other companies can do it much sooner. I’ve now closed my account with this company and will never waste any more time with them again.”

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Posted 1 month ago

Thank you for sharing your experience with us. We're truly sorry to hear about the cancellation of your appointment and the impact it had on your work schedule. We completely understand how frustrating it can be to make time for a service only to have it rescheduled, especially when prompt repairs are necessary. Your feedback is very important to us, and we take it seriously as we strive to improve our service. We sincerely apologize for any inconvenience this has caused and appreciate your patience. If there's anything we can do to assist you further, please don't hesitate to reach out. Warm regards, The Dometic & General team

Posted 1 month ago

“made an appointment & tech never showed. called d&g & they recheduled. tech showed up on another day anyway. said that supervisor is availble 24 hours later? no one helps to rectify situation. they are using a 1 star company for this repair”

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Posted 1 month ago

Thank you for taking the time to share your experience, Lorna. We are sincerely sorry to hear about the issues you've faced with your appointment and the subsequent service disruption. It's understandably frustrating when things don't go as planned, especially when you’re relying on us for a timely repair. We appreciate your feedback, and we will be looking into this to ensure that our processes are improved and that our customers receive the support they deserve. Warm regards, Team Domestic and General

Posted 1 month ago

“Replacement delivered 10 days late due to D&G having my address wrong. Asked BEFORE delivery if they had it right operative said yes.”

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Posted 1 month ago

Thank you for sharing your experience, Hugh. We sincerely apologize for the inconvenience caused by the delivery delay and the address confusion. We understand how frustrating it can be when expectations aren’t met, especially after confirming details prior to the delivery. Your feedback is crucial in helping us improve our processes and accuracy in order handling. We want to ensure that you receive the service you deserve moving forward. If you have any further concerns, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 month ago

“I would not recommend Domestic & General policies to anyone. My refrigerator quit 8 weeks ago and repair was scheduled - after multiple visits, the repair contractor finally replaced the entire compressor system which also didn't work. Their repair contractor informed them that there were no other options to fix this 2 year old refrigerator. Now Domestic & General refuses to resolve the issue. I called May 22 and was told they would reach out with a resolution by May 26 but the call never came. I called again May 27 and this time was told they would call me by May 29, which never happened. I called again the evening of May 29 to ask why they were not responding - and this time I was told they would call me by June 3rd. See the pattern here? Two months without a refrigerator is a horrible experience and the way this company is handling the issue is shameful.”

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Posted 2 months ago

“They have only one company That does there repairs. If that company refuses to work on your a Appliance. You have to find your own repair company, pay for the service call yourself. get a estimate, it can not be handwritten and must include, parts labor, taxs.After you send it in ,it will take them two days to approve it. Apparently this happens alot because it Actually in the Warranty Agreement. So please read it carefully. I have been without a Refrigerator for over a month and I have another refrigerator under there warranty.”

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Posted 2 months ago

“I am extremely disappointed with the service received under our Domestic & General protection plan, taken out via John Lewis. While the engineer who attended three separate times was professional and courteous, he was unable to resolve the issue with our relatively new fridge freezer. This meant taking three days off work, which has had a real financial impact on us. Despite the fault not being ours, we’ve been issued with a credit note that is not equal to the value of the original appliance. To make matters worse, the specific four door fridge freezer model we carefully chose after thorough research is no longer available at John Lewis, yet it is still available elsewhere (Currys). Domestic & General’s refusal to offer a cash alternative has left us unable to replace our appliance like for like. We are having to compromise on both style and function due to your inflexibility. We feel mis sold this policy. Had it been made clear that we could be left with a partial credit and no option for a direct replacement or refund, we would never have taken it out. It was presented as a product that would protect us from exactly this kind of outcome, and it has failed to do so. We will be left out of pocket, without the appliance we want, and extremely frustrated. We are still looking for a resolution but received a standard complaint letter response. The policy offered through Currys is now better than the one we were sold, which adds insult to injury. This has been a poor experience from start to finish, and I would not and will not be recommending Domestic & General protection to anyone. I will be actively discouraging others from purchasing this cover, which offers no real security when things go wrong.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to express your concerns, Georgie. We’re genuinely sorry to hear about the disappointment you've faced with our service and the resulting financial implications. It’s concerning to know that we haven’t met your expectations, especially when you carefully chose your appliance. We understand how frustrating it is not to be able to replace your fridge freezer like for like, and we apologize for any confusion regarding the terms of your protection plan. Your feedback is invaluable and highlights areas where we need to improve our communication and the customer experience. Though we can't offer a cash alternative, we truly want to help you find a satisfactory resolution. Please check your personal email so we can get you satisfactory resolution. Warm regards, Team Domestic and General

Posted 2 months ago

“Excellent service new washing machine ordered and delivered in 36hrs.Old machine out new one in and connected and working 25mins.”

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Posted 2 months ago

Thank you for your feedback, Robert. We're thrilled to hear that your new washing machine was ordered and delivered so quickly. Your comments are invaluable as we continuously strive to enhance our services. If there's anything more you'd like to share, please reach out to us directly. Warm regards, Team Domestic and General

Posted 2 months ago

“I click installation and delivery and it was just dumped there and hasn't been fixed till now . So since over 2 week of delivery no hob to use in my home and still paying insurance. This is not very good after calling your office to send me and installer no one bothered.”

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Posted 2 months ago

Thank you for taking the time to share your experience, Latifatu. We sincerely apologize for the inconvenience you've faced with your hob installation. It's disappointing to hear that you’ve been left without a functioning appliance for over two weeks, and we understand how frustrating this must be, especially while you continue to pay for insurance. Your concerns are important to us, and we have sent you a private message to get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this for you swiftly. The Domestic & General Team

Posted 2 months ago

“I had my annual boiler service booked. Had to pay for care to look after my 94 year old mother that day so I could be at my home for engineer. He arrived , but he left before I could get to the door from my garden. I rang immediately, but he would not come back. I will not be renewing my insurance.”

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Posted 2 months ago

Thank you for your feedback, Pamela. We're truly sorry to hear about your experience with the engineer's visit. We understand how important it is to manage your time, especially when caring for a loved one, and we're disappointed that we fell short in meeting your expectations. Please know that your concerns are important to us, and we would appreciate the opportunity to discuss this further. We have sent a private message to you so we can get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this matter for you. The Domestic & General Team

Posted 2 months ago

“Extremely bad service, never never go through them again.”

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Posted 2 months ago

Thank you for your feedback, Marof. We're genuinely sorry to hear about your experience with our service. Your frustration is completely understandable, and we regret that we did not meet your expectations. We'd appreciate the chance to look into this matter further. We have sent you a private message so we can address this and get you taken care of. Thank you for bringing this to our attention. The Domestic & General Team

Posted 2 months ago

“Very good service”

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Posted 2 months ago

Thank you for your feedback, Mark. We're glad to hear that you found our service to be very good. Your satisfaction is important to us, and we'd love to know if there's anything we can do to make your experience even better in the future. Thank you for taking the time to share your thoughts! The Domestic & General Team

Posted 2 months ago

“It came with.a dent in the side. Decided to accept it. I had to wait so long to get a replacement. This being my 3rd machine in three years and 4 months. Got a lower spin time now. The guys' were very professional and quick.”

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Posted 2 months ago

Thank you for your feedback, and we're sorry to hear about the dent in your machine and the delays you've experienced. We understand how frustrating it can be to have multiple replacements, and we appreciate your patience throughout this process. We're glad to hear that our team was professional and quick, but we aim for a fully satisfactory experience from start to finish. Please check your messages, as we’d love the opportunity to assist you further and address your concerns about the lower spin time. Thank you for bringing this to our attention. The Domestic & General Team

Posted 2 months ago

“I wouldn’t even give star, but the system is making me, this sums up Domestic and General. They replaced my dishwasher due to not being able to get a part, however sent a new dishwasher with a manufacturer fault… Then the agent quotes, “since this is a second replacement you’ll have to pay the entire policy upfront…”. Brilliant.”

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Posted 2 months ago

Thank you for your feedback, Kev. We’re truly sorry to hear about your experience with the replacement dishwasher and the confusion regarding the policy payment. It’s disappointing to know we did not meet your expectations, and we understand how frustrating this must be. We value your concerns and would appreciate the chance to address this situation further. Please check your messages, as we've reached out to discuss how we can assist you in resolving this matter. Thank you for bringing this to our attention, and we hope to make things right for you. The Domestic & General Team

Posted 2 months ago

Domestic and General is rated 2.7 based on 1,085 reviews