Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your paperwork has contact phone numbers. I tried for two days to get someone to answer. After pressing a multitude of telephine buttons I was always left with the message " please phone back at another time ".Never once did I SPEAK TO AN ACTUAL HUMAN VOICE. Used to pay £ 58 a month to cover 3 appliances. I have now cancelled my policies and put that money aside every month. ( I did eventuall get through by Email.”

Helpful Report

Posted 1 month ago

“Very disappointed with the outcome I am now considering to take all my policies to another competitor”

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Posted 1 month ago

“The third party company who I insured the product with did not enter the correct product details and now they won't repair or replace the product even though I've been paying on this product for over 2 years!”

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Posted 1 month ago

“Not needed, makes hard to cancel”

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Posted 1 month ago

“Since I spoke to your engineer my shower is still going more hot than cold. I haven't been very well the last few days which is why I haven't been in touch. I tried to ring this morning but before I spoke to anyone I got cut off.”

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Posted 1 month ago

“What a waste of time 4 times my washing machine and it still not working right so I give in waste of money and my time”

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Posted 1 month ago

“THEY DID NOT HONER THERE AGREEMENT.”

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Posted 1 month ago

“Engineer turned up and only had to replace a door handle, instead he chose to remove the lid and snap the locking mechanism on the machine. He then proceeded to state it was already broken! I was not impressed and told him so which surprise surprise he did not like. Since then I had a call back from Domex stating they would hand the call back to d and g, meanwhile I still have no working machine, it had a broken door and handle and lock now and no sign of a call back to fix the machine. Goodbye d and g”

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Posted 1 month ago

“Too expensive”

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Posted 1 month ago

“Having to wait a week for a washing machine to get fixed! In the central belt of Scotland?! And got an email saying "we hope your machine is working" You're not attending till Thursday!! 🙈”

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Posted 1 month ago

“Me and my partner had taken out a few polices with domestic and general, recently our £500 Samsung 4k hdr tv developed a screen fault we had been paying £11 per month for 5 years for cover.they sent a guy to collect the tv and I was told it just needed a new screen.a few days later my partner received a email saying I'm sorry your tv couldn't be repaired and here is a £299 argos e voucher. D&G never called us up about the tv to discuss anything. To just give us that amount was a slap in the face imo,we should have received the full £500 that we initially paid for the tv.so we have now cancelled all other polices too. In conclusion D&G use the cheapest repair services, and in some cases don't give you back the money you originally paid for the item.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience, and we sincerely apologize for the disappointment caused regarding your TV claim. It’s understandable to feel frustrated when expectations aren’t met, especially after having trusted us for so long. If you’d like, please check your email for a message from us, as we would love the opportunity to make things right. Many Thanks, The Domestic & General team

Posted 1 month ago

“Finds the cheapest repair techs. Lies about when service can be performed. Do not use them whatsoever.”

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Posted 1 month ago

We're really sorry to hear about your experience and the concerns you've raised. It’s disappointing to know that you felt our service fell short and we appreciate honest feedback like yours as it helps us improve. We strive to ensure that our customers receive timely and effective support, and we're genuinely sorry that we didn’t meet your expectations this time. If you’re open to it, please check your email for a message from us so we can assist you further. Thank you for sharing your thoughts. The Domestic & General team

Posted 1 month ago

“Shockingly poor service, I took out insurance on a new computer I bought from Argos which was covered by Domestic and General. My computer stopped working last week and I phoned get it repaired. They referred to a company that is on the other side of the country Greenbridge Technology, booked collection on the Monday which I had to take a day off for as they only collect Mon to Friday. They wait til I have the day off in the Friday to ring my to say DPD can’t collect it as they don’t have the right sized box to put it in. No customer service there at all. Went back to Domestic and General totally unwilling to resolve the issue because their contractor let me down. Unfortunately I am on holiday so now have to wait for 3 weeks to get it repaired collected that have to sort again when I get back then another 2 week wait for it to be fixed. No alternatives no offer to support other than an offer of 3 month free cover which I rejected as that doesn’t fix my computer. I don’t want compensation I want the service I have paid for. So it was left for me to sort out when I return from holiday and once done I’ll be cancelling all of my policies with them.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience, Colin. It’s disheartening to know that you faced such issues with the repair process and our service. We understand how frustrating it must be to have your computer out of action, especially with your holiday plans. Your feedback is invaluable, and we want to assure you that we're taking your comments seriously. We strive to provide seamless service, and it's clear we have missed the mark this time. Thank you for letting us know about your experience, The Domestic & General team

Posted 1 month ago

“4 appliances covered. fridge/freezer too much ice. engineer called need new door nd seal. after 2weeks visit cancelled - why? no idea. then cooker knobs break. speak to useless girl at whirlpool and asked to just post control knobs rather than engineer. result both repairs cancelled with no knobs or repair to freezer. now on phone for hour plus.....basically whirlpool are a very bad choice by domestic and general for repairs”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your frustrating experience with both your fridge/freezer and cooker repairs. It’s disappointing to know that we didn’t meet your expectations and that communication fell short during this process. We understand how important it is to have your appliances working properly and we appreciate your patience as we resolve these issues. Your feedback is valuable to us and helps us improve our services. Please check your email, as we’ve reached out to discuss how we can assist you further. Thank you for sharing your thoughts. The Domestic & General team

Posted 1 month ago

“I called 3 times to cancel a warranty, but after expressing my concerns, they put me on hold and then hung up on me. I went to the website, to my plan, clicked on "Cancel" and then got a message saying I had to call the same number that hung up on me.”

Helpful Report

Posted 1 month ago

We truly apologize for the frustrating experience you've had while trying to cancel your warranty. It’s concerning to hear about the lack of support during your calls and the difficulty you've encountered on our website. We value your feedback, as it helps us understand where we need to improve. Our goal is to provide clear communication and a smooth cancellation process, and it’s clear we have fallen short in your case. If you would like further assistance, please check your email, as we’d love the opportunity to help resolve this issue for you. Thank you for sharing your thoughts. The Domestic & General team

Posted 1 month ago

“If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which had broken down again. Hotpoint ‘engineer’ (I say that loosely) turned up with no parts and had to come back a week later. Turned up today and the parts don’t work. He stated to me he’d tried everything and that I’d need a replacement. Happily choosing my new washing machine only to receive an email saying they’re coming again IN ANOTHER WEEK with all the parts that are needed and no new washing machine. It will have been 2 1/2 weeks without a washing machine for a household of 6 with a vulnerable elderly female whose sheets are changed daily. I am beyond livid. I have numerous plans with them all of which will be cancelled.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your recent experience, Teresa. It’s understandable to be frustrated, especially with the impact of having to go without a washing machine for so long. We sincerely apologize for the delays and miscommunication regarding your repair. Your feedback is very important to us and we want to assure you that we’re taking this matter seriously. We strive to provide timely and effective support, and it’s clear we may have missed that mark in your case. Please check your email for a message from us. We’re here to assist you in any way we can. Warm regards, The Domestic & General team

Posted 1 month ago

“Tv man couldn't fix the problem as it needed a new Virgin box.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience with the TV repair. It’s disappointing to know that the issue could not be resolved as expected. We understand how frustrating it can be when a problem persists despite efforts to fix it. Your feedback is important to us, and we appreciate you sharing it. Please feel free to reach out to us directly, as we’d like to support you further. Thank you for getting in touch. Best wishes, The Domestic & General team

Posted 1 month ago

“The engineer was just so condescending, telling us the washing machine broke because we had an uneven load in the machine……… it was just clothing, how can you stop it from going uneven. Will not be using again. Need to cancel all my policies tomorrow.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience, Mr. It’s unfortunate that the communication from our engineer left you feeling frustrated and that you felt the issue with your washing machine wasn’t explained well. We understand how inconvenient these situations can be, especially when it feels unjustified. Your feedback is important to us, and we’re committed to improving our service based on customer experiences like yours. Thank you for sharing your thoughts. Warm regards, The Domestic & General team

Posted 1 month ago

“I have been with D&G for many years and have had good experience in the past. However I now have an issue with my dishwasher and I’m due for a repair on the 24th of September. The whole idea of being protected is to have the repair completed quickly I think that within a week of reporting the brake down it should be fixed otherwise what is the point in being protected? This has not been the case it will be nearly two weeks before I even get an engineer and there’s no saying that the dishwasher will fixed if spare are needed that he does not have. I pay a large amount of money each month and in my mind the service has deteriorated by a large degree. I need to consider alternatives for the protection of my appliances”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your recent experience, Peter. It’s concerning to know that the timeline for your dishwasher repair hasn’t met your expectations, especially after many years of good service with us. We completely understand the importance of prompt repairs and the frustration that delays can cause. Your feedback is invaluable, and we genuinely appreciate you taking the time to share your thoughts. We’re committed to improving our service and will take your comments into account as we strive to enhance the customer experience. Thank you for your patience and understanding. Many Thanks, The Domestic & General team

Posted 1 month ago

“The appliance they exchanged went faulty and because was beko and only 3 weeks old beko swapped the new one damaged. Now no more of that one rest smaller freezer so not been replaced yet. So im now in possession of a damaged fridge freezer nothing available from beko simular.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about the issues you've faced with your fridge freezer, Paul. It’s certainly frustrating to have a new appliance not meet your expectations, especially after such a short time. We understand how important it is to have a fully functioning appliance and your feedback highlights areas where we can improve our service moving forward. Please keep an eye on your email for a message from us, as we would like to assist you further with your situation. Thank you for sharing your experience with us. The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,637 reviews