Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told last Wednesday that my washer could not be repaired because the part has been discontinued and to call D and G on Thursday to start the process of getting a new one per the warranty. I called on Thursday and was told I would receive an email by Monday with a replacement one. It is now Tuesday and I have yet to receive the email. When I called today, I was told someone will reach out in the next 5-7 days. When I asked if it was 5-7 days from last Thursday or today, the lady said today. We have been without a washer for almost two weeks now, and it appears that it will be another week before I can discuss the replacement process with someone. This is ridiculous. I'm not sure if the warranty is worth the hassle of having to wait weeks for a new washer.”

Helpful Report

Posted 1 week ago

We are truly sorry to hear about your experience and the inconvenience this has caused. We understand how frustrating it can be to be without a washer for an extended period of time. Please know that we take your feedback seriously and will use it as an opportunity for training and improvement. We are glad that we’ve been able to connect with you and move forward with the process of providing a new appliance. As per the terms and conditions of your warranty, the appliance was deemed non-repairable, and we are working to ensure the replacement is handled as quickly as possible. Thank you for your patience and understanding as we work to resolve this for you. If you have any further concerns, please don’t hesitate to reach out. Thank you, The Domestic & General team

Posted 1 week ago

“Terrible do not waste $$$ poor customer service Bbb”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience, Juana. Your feedback about our customer service is concerning, and we understand how disappointing this situation must be for you. We strive to provide a better experience, and your insights will help us improve. Please know that we value your input and are committed to making things right. We'd love the opportunity to assist you further. Thank you, The Domestic & General team

Posted 1 week ago

“I have just been messaging on chat with regards to replacing my gas cooker due to the grill not working. I was informed that I would need to arrange someone independently to disconnect my old cooker and reconnect my new gas cooker, I have been with D& G for many years and never had to provide my own engineer. I must say the service has been extremely poor this time. I have a policy up for renewal for my fridge freezer I may have to cancel.”

Helpful Report

Posted 1 week ago

We’re really sorry to hear about your recent experience with us. We understand how inconvenient it can be when expectations aren’t met, especially after many years of being with us. Regarding the need for independent engineers, this is not typical for our services, and we appreciate your feedback on this issue. We’re committed to improving our processes and ensuring our loyal customers receive the support they deserve. We'd love the chance to assist you further with your concerns, so please reach out to our customer service team. Many thanks, The Domestic & General team

Posted 1 week ago

“So they tell you 48 to 72 hours to review your case and still waiting. No one has even looked at it. The manufacturer keeps sending the wrong item each time and the customer has to suffer the consequences.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your concerns with us. We’re truly sorry to hear that you’re experiencing delays in the review of your case and that there have been issues with the items sent from the manufacturer. We understand how frustrating this can be, and we appreciate your patience as we work to resolve the matter. We're committed to providing a better experience, and your feedback is invaluable in helping us improve our services. We have sent you a personal message, to try and address this as quickly as possible. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Your prices have rocketed and I am considering cancelling them. Can’t afford them anymore.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We understand your concerns about our pricing, and we're truly sorry to hear that you're considering cancelling your plan. We strive to provide value to our customers, and your thoughts are essential for us to improve. If there’s any way we can assist you in finding a solution that works for your budget, please reach out to us directly. We value your business and hope to retain you as a customer. Many thanks, The Domestic & General team

Posted 2 weeks ago

“You never chnagemy address and it is always a hassle to book appointments”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re really sorry to hear about the difficulties you’ve experienced with your address not being updated and the hassle it has caused you when trying to book appointments. We understand how important it is for these details to be accurate and for your experience to be seamless. We appreciate you bringing this to our attention, you can however update your address in My Account or you can give us a ring and we can do it. Many thanks, The Domestic & General team

Posted 2 weeks ago

“I had very bad experiences with domestic and general they don't do anything they came 4 times for washing machine and they didn't repair at all”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Mohamed. We’re really sorry to hear about your unsatisfactory experience with the repairs on your washing machine. It’s our goal to provide effective solutions, and we apologize for not meeting your expectations during the visits. We appreciate your patience and would love the opportunity to investigate this further. Please reach out to our customer service team so we can assist you in resolving this issue. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Absolutely shocking service”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Lisa. We’re truly sorry to hear about your experience and the shock you felt regarding our service. It's important to us that our customers feel valued and supported, and we apologize for not meeting that standard in your case. Your concerns are taken seriously, and we appreciate you bringing them to our attention. We hope to have another opportunity to improve your experience in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Was not happy with the delivery only sent one man would not talk to me only my husband told him to take machine round the back to get in the house but would not and rammed it though front door then would not plumb it in so didn’t under wrap we put the old one out the back so it was easier for him but again rammed it though the front door”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and we’re truly sorry to hear about the issues you faced during your delivery. We understand how frustrating it must have been not only with the delivery process but also with the communication from our team. It's important to us that our customers receive their items with care and proper assistance, and it’s clear we didn’t meet that standard in your case. We’re working diligently to ensure that similar situations are avoided in the future. Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Absolutely appalling. Took an ages to get the replacement arranged. First attempt at delivery when packaging removed the fridge freezer was badly damaged. It had obviously been packed like that. The second attempt at delivery it wasn't delivered as the driver couldn't find my address. This despite it being a park home on a small estate. A map of the site clearly placed at the entrance, the site office opposite the entrance and workers on site. Despite having my phone number they didn't think to call me. I should have been at work on both days and had arranged for an engineer to attend to install it. I am extremely angry about this ineptitude. It is now due to be delivered on another day when I should be at work!!”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience, Gareth. We're truly sorry to hear about the difficulties you've faced with both the delivery and the condition of your fridge freezer. We understand how frustrating it must be to deal with damage and delivery errors, especially when you're trying to coordinate things around your work schedule. Your feedback is invaluable to us, and we’ll be taking it seriously to ensure our processes improve in the future. We aim for a seamless experience for all our customers, and it’s clear we missed the mark this time. We appreciate your patience, and we’re here to help resolve this for you as quickly as possible. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Poor poor customer service. Appointments made, then rescheduled from the actual service provider. 10-27 days for an appointment. No flexibility to actually help the customer. Lip service and then they drop the ball. Do Not Buy A Plan from them!!!!!!!!!”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your concerns. We’re genuinely sorry to hear about your frustrating experience with our customer service and appointment scheduling. We understand how important it is to have a reliable service, and it’s clear we haven’t met your expectations this time. Your feedback is essential to us, and we’ll make sure to address these issues so we can improve our service going forward. We truly appreciate your patience and understanding. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Terrible communication. Shocking choice of tv’s to choose from for a replacement.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sincerely sorry to hear about your experience with our communication and the selection of replacement TVs. We understand how disappointing it can be when expectations aren't met, especially in such a crucial moment. Your comments are important to us, and we’ll use them to improve our future service. We want to ensure that all our customers have a positive experience, and it’s clear that we have room for improvement in this area. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Washing machine broke down over four weeks ago and still waiting for a replacement. Total shambles had to buy one secondhand. Just not worth taking out the policy cheaper to buy a new machine. Total waste won’t be using again.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you've faced with our service. It's incredibly frustrating to be without your washing machine for such a long time, and we understand how disappointing it must be to have to purchase a secondhand machine in the meantime. We appreciate your insights regarding your policy, and we will take this into consideration as we continually work to improve our services. Your experience is important to us, and we hope for the opportunity to regain your trust in the future. Many Thanks, The Domestic & General Team

Posted 1 month ago

“I am writing to formally express my deep dissatisfaction with what has been, quite honestly, one of the worst customer service experiences I have encountered. I was unable to reach anyone via the customer service phone line for over an hour while trying to obtain basic information regarding my account, including how to manage or cancel my policy. No prior communication was sent to inform me of any policy renewal, which added to my confusion and frustration. When I finally connected with someone through the website, I was informed that the policy was being updated monthly—information I had not been previously made aware of. Furthermore, the automated phone system repeatedly requested a passcode I did not have and would disconnect the call rather than allow me to speak to a representative or offer an alternative solution. After managing to cancel the policy, I inquired whether I could continue using the service for the remainder of the already-paid month. I was told I needed to speak with another representative. Upon transfer, I was met with a representative who refused to provide his name, spoke over me, and told me to "stop crying." He offered no viable solutions and was dismissive, condescending, and completely lacking in empathy. This experience has seriously damaged my trust in your brand. As a result, I will strongly reconsider any future purchases of Whirlpool or KitchenAid products and will not hesitate to share this experience with others.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Nicole. We sincerely apologize for the frustration and confusion you encountered during your interaction with our customer service. Your feedback highlights some critical areas where we clearly need to improve, particularly in communication and support. We understand how important it is to have access to clear information about your policy and to receive assistance from empathetic representatives. Your experience is far from the standard we strive for, and we are truly sorry to hear about the lack of support you received. Please rest assured that we are addressing these concerns internally to ensure better service for our customers in the future. We have sent you a private message, we would appreciate the opportunity to regain your trust and hope to assist you further. Many thanks, The Domestic & General team

Posted 3 weeks ago

“fantastic replacement;rotten service”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re genuinely sorry to hear about your experience with our service. While we're glad to know you were pleased with your replacement, it’s disappointing to hear that our service did not meet your expectations. We value your input and are committed to improving our processes to ensure a better experience for all our customers. Your concerns have been noted, and we will do everything we can to enhance our service moving forward. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I bought an extended warranty for my Maytag washer and was not informed by the rep that the washer must remained inside the house I remodeled my kitchen after buying the warranty and relocated the washer outside in a wooden shed house secured of any wether inclements. Washer was repaired prior to the transfer out and broke a few weeks after. Now domestic general is not covering the repair and want to charge me a cancellation fee. I will be filing a BBB complaint for misleading sales as the representative should have stated that super important condition before selling me the extended warranty Very disappointed at their customer service as well because when I asked for a supervisor the rep intended to deny me that right and said “the supervisor will tell you the same thing as I am now so there is no point in speaking to a supervisor”. Very disappointing to have to deal with subpar service representatives”

Helpful Report

Posted 1 month ago

Thank you for sharing your concerns, Sandra. We’re truly sorry to hear about the issues you encountered with your warranty and the lack of communication from our team. It’s understandable to feel frustrated when important conditions aren't clearly outlined. We always aim to provide clear information to our customers, and it’s clear we fell short in this instance. Your feedback is invaluable as it helps us address these matters and improve our service going forward. We appreciate your patience and are here to assist you with any further questions you may have. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Domestic and General staff was not helpful. I was transferred to 7 different people in two different departments. Waiting on hold for about 20 minutes each time I was transferred. My experience was terrible and my appliance is still not repaired.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re truly sorry to hear about the lack of support you encountered and the multiple transfers you had to go through. It's understandable to feel frustrated when you just want your appliance repaired promptly. We aim to provide efficient and helpful service, and it’s clear we fell short this time. Your concerns are important to us, and we will be reviewing our processes to ensure situations like this are improved in the future. We have sent you a private message, as we would like the opportunity to assist you further. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Delivery of replacement fridge failed twice, despite information being passed on to delivery company. Drivers both times said longer should have been allowed and it needs to be two experienced engineers. Even after the first time when the driver took photos and made notes of what needs to be done and I called in advance of the second delivery to check they had this information, the information was not passed on and the driver was unable to deliver.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your fridge delivery and the lack of communication regarding the requirements. It's completely understandable that this has caused frustration, especially after you took the time to inform us ahead of the second attempt. We aim to provide a smooth delivery experience, and it’s clear we did not meet your expectations in this instance. Your concerns are important to us, and we will be reviewing our processes to prevent such situations in the future. Thank you for your patience as we work to resolve this matter. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very disappointed with replacement service. Product delivery very slow and then we had to arrange our own fitting at extra expense.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sincerely sorry to hear about your disappointment with our replacement service. We understand how frustrating it can be to experience delays in delivery and additional costs for installation. It's important to us that our customers have a positive experience, and it appears we fell short this time. We appreciate you bringing this to our attention, and we will work toward improving our service. If there's anything further we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“When our main oven could not be repaired we were informed we could chose a replacement. We did. The replacement was ordered but when ordering it stated no installation or removal/ recycling? I queried this with D&G and was assured once ordered we would receive an email from the supplier offering these additional services. They contacted us to offer the additional service but then informed us they didn't have any engineers in our area to carry out the installation? Basically washing their hands of a service we were told by D&G they would supply. Had we known this we wouldn't have ordered the oven from this supplier instead first place. We have had to find an engineer to carry out the installation. They don't recycle the old oven! Very time consuming and frustrating to say the least! We will now have to arrange the Recycling independently!! 😡”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Steve. We're very sorry to hear about the challenges you've encountered with the replacement oven and the additional services. It's understandable that this experience has been frustrating, especially after being reassured about the installation support. We strive to provide clear and helpful solutions, and it’s clear we didn’t fulfill that promise this time. Your comments will help us improve our communication and service offerings going forward. If you need further assistance, we have sent you a private response. Many thanks, The Domestic & General team

Posted 3 weeks ago

Domestic and General is rated 2.7 based on 1,082 reviews