Shockingly poor service, I took out insurance on a new computer I bought from Argos which was covered by Domestic and General. My computer stopped working last week and I phoned get it repaired. They referred to a company that is on the other side of the country Greenbridge Technology, booked collection on the Monday which I had to take a day off for as they only collect Mon to Friday. They wait til I have the day off in the Friday to ring my to say DPD can’t collect it as they don’t have the right sized box to put it in. No customer service there at all. Went back to Domestic and General totally unwilling to resolve the issue because their contractor let me down. Unfortunately I am on holiday so now have to wait for 3 weeks to get it repaired collected that have to sort again when I get back then another 2 week wait for it to be fixed. No alternatives no offer to support other than an offer of 3 month free cover which I rejected as that doesn’t fix my computer. I don’t want compensation I want the service I have paid for. So it was left for me to sort out when I return from holiday and once done I’ll be cancelling all of my policies with them.
2 weeks ago
Domestic and General has a
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