My scheduled appointment didn’t turn up I was called by customer service who arranged for a contractor to come out he came identified the fault even though it had already been put in the notes. He didn’t have the part and was coming back two days later I told him we would be away but would arrange for someone to be here. He never came I had no call text or email called customer service to be told we close in 10 minuites maybe he’s running late? As it was bank holiday weekend couldn’t contact anyone until the Tuesday and now having to WAIT another week for an engineer….. not happy and this is a service I pay for . Very poor service