Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from start to finish. But not 100% happy to lose out and no compensation on a full fridge and freezers worth of contaminated food which had to be destroyed value around £75.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Angela. We're glad to hear that you received good service throughout the process. We understand how frustrating it can be to face losses due to unforeseen circumstances, and we sincerely empathize with your situation regarding the contaminated food. While we are unable to provide compensation, we appreciate you bringing this to our attention, and your comments will certainly help us improve our service moving forward. Warm regards, Team Domestic and General

Posted 9 months ago

“The only thing that would have made it 5 stars if they took the washing machine away..I didn't mid plumbing it in but had to pay someone to come collect it to take old machine away”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We appreciate your input regarding the collection of your old washing machine. We understand how convenient it would be to have that taken care of as part of the service, and we’re always looking for ways to improve the experience for our customers. If you have any further thoughts or need assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 9 months ago

“friendly care and easy approach & kept promise”

Helpful Report

Posted 9 months ago

Thank you for your lovely feedback! We're delighted to hear that you found our team friendly and that we were able to keep our promises to you. Your satisfaction means a lot to us, and we're always here to help with any future needs you may have. Warm regards, Team Domestic and General

Posted 9 months ago

“Engineer was very polite and helpful. C”

Helpful Report

Posted 9 months ago

Thank you for your review. We're pleased to hear that our engineer was polite and helpful during your visit. Providing excellent service is what we strive for! If you have any further questions or need assistance, don't hesitate to reach out. We're always here to assist you! Best regards, The Domestic & General Team

Posted 9 months ago

“Had a fault with the old washing machine! Engineer came out and checked, unfortunately machine can not mend! Had a replacement within several days. So happy with the service.”

Helpful Report

Posted 9 months ago

Thank you for your positive review! We're delighted to hear that our engineer was able to assist you promptly, even though your old washing machine couldn’t be repaired. It's great to know that you were happy with the quick replacement service! If you have any further questions or need assistance, please feel free to reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 9 months ago

“Replacement washing machine ordered by phone, easier than on the website. Check the DWH of machines online before ordering, some were incorrect. Delivery OK but order cancelled by D&G, only delayed by two days. I am retired so more a problem if I had taken time off work. Hoover H-wash 350 Replacement us a good replacement 👌”

Helpful Report

Posted 9 months ago

Thank you for your review, Margaret! We're glad to hear that you found ordering by phone easier and that you're pleased with your Hoover H-wash 350 replacement. We appreciate your feedback regarding the delivery and the DWH checks; we strive to provide accurate information and ensure smooth delivery experiences. If there's anything more we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 9 months ago

“Very good with the servic on time”

Helpful Report

Posted 10 months ago

Thank you for your kind review, Azam! We’re delighted to hear that you found our service to be timely and efficient. It’s great to know that we met your expectations. If you need any further assistance, please feel free to reach out. We’re always here to help. Many Thanks, The Domestic & General Team

Posted 9 months ago

“We are please with the service we get.”

Helpful Report

Posted 10 months ago

Thank you for your lovely review! We’re so glad to hear that you are pleased with the service you received. Providing a great experience for our customers is our top priority, and it's rewarding to know we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Many Thanks, The Domestic & General Team

Posted 9 months ago

“Very quick and reliable service”

Helpful Report

Posted 10 months ago

“I thought the process was slow and lacked communication at the beginning.delivery was right on time though.”

Helpful Report

Posted 10 months ago

“Happy with the company but my repair was cancelled 3 times before being fixed.”

Helpful Report

Posted 10 months ago

“Getting to expensive”

Helpful Report

Posted 10 months ago

“The engineer quickly discovered why my washing machine was displaying a fault on the auto wash cycle. However I discovered that he left a teatowel at the back of my washing machine of which I couldn't reach and it has slipped down at the back of my washing machine and I have to wait until someone who can manoeuvre the washing machine out so that I can retrieve the teatowel.”

Helpful Report

Posted 11 months ago

“Very satisfied with response to my request for a repair to my washing machine”

Helpful Report

Posted 11 months ago

“Everything was fine except the now very boring, annual attempt by D&G to dramatically increase the charges - and without any loyalty bonus. always have to make a phone call to them to establish a fair price for the warranty before I renew.”

Helpful Report

Posted 11 months ago

“Efficient repair done within stated timescale”

Helpful Report

Posted 11 months ago

“All fine except telephone waiting time.”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback with us. We’re so pleased to hear that overall you had a fine experience with us. We appreciate you bringing the telephone waiting time to our attention. Your input helps us understand where we can improve and ensures we’re evolving every step of the way to deliver the best service possible. If there’s anything else you’d like to share, please feel free to reach out—we value every conversation.

Posted 11 months ago

“Everything is now working. The only comment I would make is I booked an appointment for 7.00 am to 8.15 so that I didn't have to take time off work. When the the appointment came through, it was for after 2 pm. I got time off but when you book a specific time you should try to honour it.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We’re really glad to hear everything is now working for you. We’d like to apologise for the inconvenience caused by the scheduling change. We always strive to honour the times our customers book, and we’re sorry we weren’t able to meet your expectations on this occasion. We appreciate you accommodating the revised time, and we’ll use your feedback to improve the scheduling experience moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 11 months ago

“I had insurance with my washing machine when I bought it as I know I wouldn’t be able to do anything should a problem arise. Domestic & General have been very good in helping me out. I had called their assistance twice since I bought my machine and the engineers are all friendly and very good with their job! Thanks D & G.”

Helpful Report

Posted 11 months ago

Thank you so much for your thoughtful review and kind words about our service. We're delighted to hear that we've been able to assist you whenever needed and that our engineers left such a positive impression—it’s exactly the experience we strive to deliver every time. Knowing that we've made a difference in keeping your washing machine running smoothly is why we do what we do. If there's anything more we can do for you, don't hesitate to get in touch.

Posted 11 months ago

“Polite and happy to help.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team could assist you. Ensuring our customers feel supported and valued is always our top priority. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 1 year ago

Domestic and General is rated 3.1 based on 1,637 reviews