I’ve been a D&G customer for over 3 years with 10+ appliances insured. When my washing machine broke on August 15, I had to spend £60 at the laundrette — and will need to do it again due to delays. I spoke to a representative named Nadeem who was incredibly rude, interrupted me constantly, refused to log a complaint, and showed no care for my financial or health situation. Luckily, I later spoke to Charlene Slindile Mabaso who completely turned the experience around. She listened, was respectful, and actually tried to help. Charlene is the only reason I didn’t cancel all my policies with D&G that day. I’m now waiting for a proper response and compensation. If not, I will be switching providers. Disappointed in D&G overall — they need more staff like Charlene. Adil Khan