Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.31

2.3 Rating 834 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and new washing machine arrived on time.”

Helpful Report

Posted 1 week ago

“Not very happy when th the delivery they said they couldn’t fit my machine or take it away I had to sort it myself at one point I had 2 machines in my kitchen and couldn’t use either”

Helpful Report

Posted 1 week ago

“My Washing machine was written off. Picking a new one was so easy. Delivery and reconnecting was so easy. Delivery guys were polite , chatty and helpful”

Helpful Report

Posted 1 week ago

“I would not recommend Domestic & General policies to anyone. My refrigerator quit 8 weeks ago and repair was scheduled - after multiple visits, the repair contractor finally replaced the entire compressor system which also didn't work. Their repair contractor informed them that there were no other options to fix this 2 year old refrigerator. Now Domestic & General refuses to resolve the issue. I called May 22 and was told they would reach out with a resolution by May 26 but the call never came. I called again May 27 and this time was told they would call me by May 29, which never happened. I called again the evening of May 29 to ask why they were not responding - and this time I was told they would call me by June 3rd. See the pattern here? Two months without a refrigerator is a horrible experience and the way this company is handling the issue is shameful.”

Helpful Report

Posted 2 weeks ago

“Replacement of non repairable chiller was seamless. Thank you D & G!”

Helpful Report

Posted 3 weeks ago

“Excellent service,spot on delivery date and recycling the old machine, setting up the new one was brilliant up and working ok.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your excellent review, Bill! We're thrilled to hear that you had a seamless experience with our service, from timely delivery to the recycling of your old machine. It's fantastic that your new setup was quick and easy to start using. If you need any further assistance or have questions in the future, we're here to help! Warm regards, Domestic and General Team

Posted 3 weeks ago

“They have only one company That does there repairs. If that company refuses to work on your a Appliance. You have to find your own repair company, pay for the service call yourself. get a estimate, it can not be handwritten and must include, parts labor, taxs.After you send it in ,it will take them two days to approve it. Apparently this happens alot because it Actually in the Warranty Agreement. So please read it carefully. I have been without a Refrigerator for over a month and I have another refrigerator under there warranty.”

Helpful Report

Posted 3 weeks ago

“great service when notified that my washer was to be replaced rather than fixed i had a choice of about 12 machines to choose from and delivery was in 4 days from me picking my replacement. always get a great service when need to use them for repairs to my products or having them replaced if needed.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our service and that you had plenty of choices for your new washer. It’s great to know that we could assist you efficiently, and we truly appreciate your continued trust in us for all your appliance needs. Should you need any further assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Good service from start to finish. But not 100% happy to lose out and no compensation on a full fridge and freezers worth of contaminated food which had to be destroyed value around £75.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Angela. We're glad to hear that you received good service throughout the process. We understand how frustrating it can be to face losses due to unforeseen circumstances, and we sincerely empathize with your situation regarding the contaminated food. While we are unable to provide compensation, we appreciate you bringing this to our attention, and your comments will certainly help us improve our service moving forward. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Great service from the price to delivery. I had a problem with my dryer and it was sorted asap.”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review! We're so pleased to hear that you received great service from us and that we were able to resolve your dryer issue quickly. It's always our aim to deliver efficient help when it's needed most. If you require any further assistance or have any questions, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Great services”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and it’s always wonderful to know we met your expectations. If you ever need assistance in the future, please don’t hesitate to get in touch with us. Warm regards, Team Domestic and General

Posted 3 weeks ago

“I called for a quote for my new American f/freezer and happy with this, I took out a new policy right away.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review, Joan! We're delighted to hear that you were happy with the quote for your new American fridge/freezer and that you decided to take out a policy right away. Your satisfaction is what we strive for, and we appreciate your trust in us. If you have any questions or need assistance in the future, feel free to reach out! Warm wishes, Team Domestic and General

Posted 3 weeks ago

“Thay r very helpful”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review! We're delighted to hear that you found us very helpful. Our team is always here to assist you, and your feedback truly encourages us to keep up the good work. If you need any further assistance in the future, please don’t hesitate to reach out. Best wishes, Team Domestic and General

Posted 3 weeks ago

“customer service is great.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review, Abdirisak! We're delighted to hear that you had a great experience with our customer service. Your satisfaction means the world to us, and we strive to maintain high standards to serve you better. If there's anything else we can assist you with, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“We've been protecting our domestic appliances with D&G for over 20 years, we've received 5 star treatment until now. We had and integrated 50/50 fridge freezer and there was very little choice offered to us, in fact the first offer didn't have any 50/50 ones We're still having problems with the installation and may be back”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Keith. We appreciate your loyalty over the past 20 years and are truly sorry to hear that your recent experience hasn't met the high standard you’ve come to expect. It’s disappointing to learn that you faced limited options for your integrated fridge freezer. We’re constantly working to improve our offerings and will certainly take your comments into account as we strive to enhance our services. Regarding the installation issues, we apologize for any inconvenience this has caused. Please feel free to reach out to us directly if you need further assistance. We are here to help resolve any ongoing issues you may have. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Ordering replacement and delivery all went smoothly. Guys who recycled my broken appliance and fitted my new one were lovely.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review! We're delighted to hear that your ordering and delivery experience went smoothly. It's great to know that our team made a positive impact during the recycling and fitting of your new appliance. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Easy to book a repair but everything else just felt hard work. Engineers from different companies with no previous history notes meant the problem took 4 months to resolve. Options for a replacement weren’t what I would have chosen and I’ve ended up with an item I wouldn’t have brought.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. We’re glad to hear that booking a repair was easy, but we sincerely apologize for the challenges you faced with the engineers and the duration it took to resolve the issue. Your frustration is completely understandable. We always aim to offer the best possible options, and we regret that the replacement didn’t align with your preferences. Please rest assured that your feedback is valuable to us, and we will work towards improving our service to avoid similar situations in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“The only thing that would have made it 5 stars if they took the washing machine away..I didn't mid plumbing it in but had to pay someone to come collect it to take old machine away”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We appreciate your input regarding the collection of your old washing machine. We understand how convenient it would be to have that taken care of as part of the service, and we’re always looking for ways to improve the experience for our customers. If you have any further thoughts or need assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Many thanks”

Helpful Report

Posted 3 weeks ago

Thank you so much for your positive feedback, Etu! We really appreciate your encouraging words. It's wonderful to know that you were satisfied with our services. If there's anything else we can assist you with, please feel free to reach out anytime. Warm regards, Team Domestic and General

Posted 3 weeks ago

“Very efficient, fast and professional…great customer service. Didn’t have any problems or issues at all. Would definitely recommend.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review, C.S! We're delighted to hear that you found our service efficient and professional. It's wonderful to know that you had a smooth experience without any issues. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Domestic and General

Posted 3 weeks ago

Domestic and General is rated 2.3 based on 834 reviews