Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I honestly rate this company, I've needed repairs and a replacement in the past year amd they have been great. Costomer service is really helpful they come quickly and do a great job. Replacement service was a really quick and easy process. Their cover is affordable and worth it. Absolutely recommend to anyone who needs that extra bit of security on their appliances.”

Helpful Report

Posted 2 days ago

Thank you so much for your glowing review, Sarah! We’re delighted to know that you’ve had such positive experiences with our repair and replacement services. It’s fantastic to hear that our customer service team made everything easy for you! Your recommendation means the world to us, and we’re always here to provide that extra bit of security for your appliances. Many thanks, The Domestic & General team

Posted 1 day ago

“Very happy with domestic and general, they couldn't fix my appliance so we got a replacement, well worth the monthly payment”

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Posted 2 days ago

Thank you for your fantastic review, Martin! We're delighted to hear that you had a positive experience with us. It's wonderful that the replacement was a suitable solution for you, and we appreciate your recognition of the value of our service. If you have any further questions or need assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“Abysmal customer service, zero reliability. I have been trying to get a cooker hood repaired or replaced for four months. The repairer said it was urepairable & wrote me a letter. Since then I have repeatedly contacted D&G and been fobbed off with one excuse after another, then promised on three separate occasions that a 'code' for product replacement would be sent to me. I still haven't got it. I have emailed their CEO toady and said if they don't resolve it in 7 days I will take action against them. If I could give them less than 1 star I would. Total rubbish.”

Helpful Report

Posted 3 days ago

We’re truly sorry to hear about your experience and the prolonged wait you've faced regarding your cooker hood. It’s clear that the level of service you've encountered falls short of our standards, and we understand how disheartening this must be for you. Your feedback is vital, and we assure you that we will investigate the issues you've raised to ensure such delays and miscommunications are addressed. We appreciate your patience as we work to resolve this for you. Thank you for sharing your concerns with us. Many thanks, The Domestic & General team

Posted 1 day ago

“I had an extremely disappointing experience with this company and cannot recommend their services based on what I went through. I enrolled in a $33/month protection plan to address issues with my Whirlpool washer, which was not unlocking, spinning, or draining properly. The company advertises that if an appliance is deemed beyond repair, the plan will be canceled and refunded. That was not my experience. A technician visited on 7/21 and replaced the actuator. When the washer continued to malfunction later that same day, he returned—but arrived using a YouTube video as a guide, something I could have done myself. He also made dismissive and unprofessional comments, implying we were wasting his time. Ultimately, he suggested the machine may be beyond repair but decided to order an encoder and electrical board just in case. On 7/25, he installed the new parts. Despite saying the washer was now working, it immediately malfunctioned again during the very first load. We spent the weekend shopping for a replacement washer, having clearly lost confidence in both the machine and the repair process. I attempted to cancel the plan on 7/28. I was passed between Advantage Appliance, Whirlpool, and finally D&G, the actual plan provider. After explaining my situation multiple times, I was told that the plan could not be canceled or refunded unless the technician officially deemed the unit “beyond repair.” Even though the technician had clearly implied that during the second visit, D&G refused to follow up with him or honor their policy. They offered to send another tech a full week later—after I had already scheduled removal of the appliance and installation of a new washer. When I asked about canceling the plan outright, I was told it would cost $200. At that point, after weeks of inconvenience and no resolution, I canceled my card to prevent further charges. This experience involved poor communication, unprofessional service, and complete inflexibility in honoring stated policies. I urge this company to review how they handle escalations like mine and train their representatives to show more care and follow-through.”

Helpful Report

Posted 3 days ago

We’re truly sorry to hear about your disappointing experience with our service, Cady. We understand how vital clear communication and professionalism are, especially during such frustrating circumstances. Your feedback highlights key areas where we need to improve, and we genuinely appreciate you taking the time to share it. We are committed to reviewing and enhancing our processes to ensure our customers receive the support they deserve. Thank you for bringing this to our attention; your experience will help us strive for better. Thank you, The Domestic & General team

Posted 1 day ago

“Great company. I have been with Domestic and general for 20 years plus. They have been fantastic. Several times when they could not repair the appliance, they have provided us with a brand new one. They are an amazing company.”

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Posted 4 days ago

Thank you so much for your amazing review, Kumar! We really appreciate your loyalty over the past 20 years and are delighted to hear that our team has consistently provided you with great service. Your trust in us is invaluable, and we’re glad that we could help you when repairs weren’t possible. If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 1 day ago

“"Misleading 'Trace and Access' Exclusion Makes Claims Nearly Impossible" My Experience : I purchased D&G's plumbing, drainage and electricity cover believing I had meaningful protection for home emergencies. When I needed to claim for a leaking bathroom tap, I discovered their "trace and access" exclusion effectively makes the policy worthless for most typical household issues. What they tell you: Policy excludes "replacement of tiles or other access materials" What this actually means: You must provide access to pipes/wiring at your own expense, even when they're behind tiles, under floors, or in walls - which is where they normally are in any modern home. Bathroom tap leaking behind tiled wall? You pay for tile removal first, Kitchen pipe issue under fitted units? You pay for dismantling first, Electrical fault behind plasterboard? You pay for wall opening first as all of this is not covered in the insurance purchased. The cost of creating access often exceeds the repair cost, making claims pointless. What I Expected vs. Reality Expected: Emergency cover for common household issues Reality: Cover only applies to easily accessible pipework/wiring (which rarely exists in modern homes) The exclusion isn't clearly explained during sales. A reasonable person would assume "won't replace damaged tiles" means they won't pay if tiles break during repair - not that you must demolish your own property before they'll even attend. I've escalated this to the Financial Ombudsman Service as I believe the policy terms are misleading and unfairly applied.”

Helpful Report

Posted 5 days ago

We’re truly sorry to hear about your experience with your plan, Ajay. We understand how important it is to have comprehensive coverage for home emergencies, and it's disappointing when expectations are not met. Your feedback about the clarity of our policy terms is invaluable, and we take it very seriously. We strive to ensure our customers have a clear understanding of what is covered, and it’s concerning to hear that this was not your experience. Your comments will be taken into account as we work to improve our communication and customer support. Many thanks, The Domestic & General team

Posted 5 days ago

“Delivery. Product care came to do delivery and their driver didn’t survey my floor or area and they have damaged my vinyl floor. And I have been chasing them from few weeks now as. Once vinyl floor get damaged you can’t repair. You have to replace whole floor. And they offer me only £75. So I have to call technician and send them report that it can’t be repaired so now raising quote for whole floor replacement. So very bad experience and still case in progress.”

Helpful Report

Posted 6 days ago

We’re truly sorry to hear about the damage to your vinyl floor and the frustration you’ve experienced during this process. We understand how distressing it can be when things don’t go as planned, especially when it affects your home. Your feedback regarding the delivery and communication is important to us, and we will ensure it is reviewed. We take situations like this seriously and want to make things right. Please bear with us as we work to resolve your case, and we appreciate your patience in the meantime. Many thanks, The Domestic & General team

Posted 5 days ago

“Despite advising of days not suitable for delivery and installation, email reached at 20:00 advising of a delivery the next day which was on one the non suitable days. Tried online chat, messenger and no response until middle of following day the installation date.. D&G did not help and did not pass on any messages.. individuals tried to help but their processes need a complete overhaul! All of this is on top of the original replacement washing machine was faulty and was not installed and they ripped the flooring removing the old machine and then did not cap the water so this leaked into the cupboard. And the original email to order a replacement directed me to dishwashers when the faulty machine was a washing machine.. D&G … must try harder!!!”

Helpful Report

Posted 6 days ago

We’re truly sorry to hear about the issues you've faced with your delivery and installation experience. It's clear that we did not meet your expectations, and we understand how frustrating this must be for you. We appreciate you bringing these matters to our attention, especially regarding the communication and the service provided. We take incidents like this seriously, and your feedback will be instrumental in helping us improve our processes. We are committed to ensuring our customers receive the quality support they deserve. Thank you for your patience as we work to resolve this situation. Many thanks, The Domestic & General team

Posted 5 days ago

“Not had any problems The guys work hard”

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Posted 6 days ago

Thank you for your great review, Ang! We're glad to hear that our team has been working hard and that you haven't encountered any issues. Your appreciation means a lot to us and encourages our commitment to excellent service. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Good service”

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Posted 1 week ago

Thank you for your kind words! We’re pleased to know that you had a good service experience with us. Your feedback truly motivates us to keep striving for excellence in everything we do. We look forward to assisting you again in the future! Many thanks, The Domestic & General team

Posted 5 days ago

“This system is painfully slow. I have waited over a month to get my dishwasher because I live in Jersey. As a result, I feel I've wasted many years of payments to D&G so have cancelled my policies. Awful service. I DO NOT recommend!”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about the delay in receiving your dishwasher and the frustration it has caused you. It’s disappointing when our service does not meet your expectations, especially after you have trusted us for your coverage over the years. We understand how important timely support is for our customers, and we take your feedback seriously as we strive to improve our services. Please know that your experience will be taken into consideration as we work to enhance our processes for better efficiency. Many thanks, The Domestic & General team

Posted 5 days ago

“Prompt service”

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Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that you experienced prompt service from our team. Your appreciation inspires us to continue delivering the best for our customers. If you need any further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Great company, have always been quick when I needed them, couldn't fix my washing machine replacement turnaround was pretty fast. I have all my appliances insured with them, peace of mind.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review, Nicola! We're thrilled to hear that you've always found us quick and that you appreciate our fast turnaround for your washing machine replacement. It's great to know that you have peace of mind with your appliances insured through us. Your satisfaction means the world to us! If you ever need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Always found your service good and reliable.”

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Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that you've found our service good and reliable. Your satisfaction is our top priority, and your feedback inspires us to keep up the great work. If there's anything more we can assist you with, don't hesitate to reach out! Warm wishes, The Domestic & General team

Posted 5 days ago

“Happy with alot of things you do and how you keep updated with anything that you have new going on or any changes you have to offer”

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Posted 1 week ago

Thank you for your positive feedback, Kerstin! We're thrilled to hear that you appreciate our updates and new offerings. Your satisfaction is our top priority, and your support motivates us to keep improving. If you have any questions or need assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Trustpilot reviews Thanks for your review! Domestic & General - UK logo Domestic & General - UK Your review is pending.Read more MOHAMMAD AKBAR 12 reviews GB Rated 1 out of 5 stars I contacted D&G and reported an Oppo… I contacted D&G and reported an Oppo mobile device lost in 2022. D&G have been charging me for the same device for the last 3 years. When I realised today, I contacted them and the response was it's not our fault it's yours for not asking us to remove the device. I was like "come on" I rang you to report it lost. Apparently when you report a device lost or stolen you have to specifically ask for it to be removed from the policy or they keep charging you. Not a very good experience. Bad attitude. Bad customer services. Highway robbery. Theft.”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience with the loss of your device and the subsequent charges you've faced. It’s understandable that this situation has been frustrating for you. We appreciate you bringing this to our attention and we'd like to clarify that when a device is reported lost, it’s crucial to specifically request its removal from the policy. We strive to ensure that all information regarding our policies is as clear as possible, but it’s clear we fell short in this instance. Your feedback is invaluable as we look to improve our communication and customer service processes. Please know that we are committed to providing a better experience moving forward. Many thanks, The Domestic & General team

Posted 5 days ago

“New machine delivered but installaion was not so good the machine is not balanced”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're sorry to hear that the installation wasn’t up to your expectations and that the machine is not balanced. We strive to provide the best service possible and your comments will help us improve our process. If you need assistance or have any further concerns, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Unable to find part, so replacement washing machine supplied. Ordered and delivered in less than a week. The people delivering the machine kept me up to date with delivery details, and they were very polite and helpful. Installing it ourselves was a bit of a struggle, but we got there in the end. Very pleased with new washing machine. Thank you.”

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Posted 1 week ago

Thank you so much for your fantastic review! We're thrilled to hear that your replacement washing machine was delivered quickly and that our team kept you updated throughout the process. It's great to know that you're pleased with your new appliance, even if installing it was a bit tricky. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Fantastic! Never to much to help .”

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Posted 1 week ago

Thank you so much for your fantastic feedback, Susanne! We're thrilled to hear that our team was able to assist you with all your needs. Your acknowledgment of their efforts is truly appreciated and inspires us to continue providing outstanding service. If you ever need further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Excellent customer service, responded to every query. Kept me updated with time, delivery. Was very pleased on how fast they took everything in account. Thank you”

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Posted 1 week ago

Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to respond to all your queries and keep you updated throughout the process. Your satisfaction is our top priority, and your feedback really means the world to us. Should you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

Domestic and General is rated 2.7 based on 1,082 reviews