Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Excellent service, washing machine like brand new”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, David! We're delighted to hear that your washing machine feels like brand new again. Your satisfaction means everything to us, and we're glad we could provide you with excellent service. If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent support for booking my cooker”

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Posted 2 weeks ago

Thank you for your wonderful review, Ali! We're delighted to hear that you received excellent support while booking your cooker. Our team strives to provide outstanding service, and your feedback is truly appreciated. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Brilliant engineer. Worked quickly and efficiently. And friendly”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Susan! We're delighted to hear that our engineer provided quick, efficient, and friendly service. Your positive feedback means a lot to us and motivates our team to continue delivering the best possible service. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“They were very good ,they were professional, polite, helpful,”

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Posted 2 weeks ago

Thank you for your wonderful review! We're delighted to hear that you found our team professional, polite, and helpful. Your feedback means a lot to us, and we’re here to assist you whenever you need it. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to get an engineer out for my washing machine, he was very professional and polite also very helpful.”

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Posted 2 weeks ago

Thank you for your fantastic review, Christine! We’re delighted to hear that you found it easy to get an engineer out and that you received professional and polite service. It's always our goal to provide helpful assistance, so your feedback means a lot to us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Engineer arrived three hours late. I was unable to contact a human being by phone or online to enquire if the engineer was still coming. When he did arrive he had not been given any information about the repair. He took a picture of the cooker and left. I now have to wait another week for another engineer to fix the problem.”

Helpful Report

Posted 2 weeks ago

We sincerely apologize for the inconvenience you've experienced with your recent appointment. It's frustrating when things don’t go as planned, especially when you’re waiting. We understand how important it is for products to be repaired promptly and efficiently. Your feedback about the engineer's visit and lack of communication is invaluable, and we will make sure to address these issues. Please know that we are committed to resolving this situation for you, and we appreciate your patience as we work to get it sorted. Many thanks, The Domestic & General team

Posted 2 weeks ago

“You stink you stink”

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Posted 2 weeks ago

We're really sorry to hear that you've had such a negative experience, Richard. Your feedback is important to us, and we want to help make things right. We're committed to improving our services so that your next interaction is much better. Please feel free to reach out directly so we can assist you further. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service Thankyou”

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Posted 2 weeks ago

Thank you so much for your fantastic review! We’re delighted to hear that you experienced great service, and we truly appreciate your kind words. Your satisfaction means the world to us, and we're always here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy company to contact by phone. Engineers are professional. If as in my case a repair couldn't be done, it was simple to get brand new replacement. When cooker needed repair, this was carried out within a few days from initial call”

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Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that contacting us was easy and that our professional engineers were able to assist you effectively. It's great to know that the process of getting a replacement went smoothly, and we appreciate you sharing your positive experience with us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent customer service and”

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Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our customer service. Your satisfaction is incredibly important to us, and we appreciate you sharing your positive feedback. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My issue is not resolved and the engineer was very unhelpful”

Helpful Report

Posted 2 weeks ago

We're sorry to hear that your issue remains unresolved and that the engineer was not helpful during your visit. We understand how frustrating this can be and want to make it right for you. Your satisfaction is important to us, and we are here to assist you further. Please check your messages for our follow-up, as we’d like to work towards a solution. Thank you for your patience, and we look forward to your response. Many thanks, The Domestic & General team

Posted 2 weeks ago

“How many times does a tumble dryer need to break before you replace it? My tumble dryer literally caught fire with two young children in the home and because it was deemed “fixable” they wouldn’t write it off. That was a week ago, it’s broke again. Oh and that’s the 7th time.”

Helpful Report

Posted 2 weeks ago

We are truly sorry to hear about the alarming situation with your tumble dryer, Sam. Your safety and the comfort of your home are our top priorities, and it’s concerning to hear that the appliance has malfunctioned so frequently. We understand how frustrating this must be, especially with young children around. Please check your email, as we work towards a satisfactory resolution. Your feedback is important to us, and we are here to help. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Slowly you had done putting the price up first it started £4.20 slowly gone up to £15-£16 pounds my washing machine hasn’t upgraded that u charging more for what is worth. It’s just show that company is cheating with people to pay more and more for nothing .”

Helpful Report

Posted 2 weeks ago

We truly appreciate your feedback, Gurbinder, and we're sorry to hear that you feel this way about the price increases. We understand that rising costs can be frustrating, especially when it seems you’re not receiving the value you expect. Your concerns about transparency are important to us, and we want to assure you that we always strive to provide our customers with the best support and services. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Brilliant saved a wee bird as well 😃”

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Posted 2 weeks ago

Thank you for your lovely review! We're delighted to hear that we were able to help, and saving a wee bird is just the cherry on top! Your kind words mean a lot to us, and we're here for you anytime you need assistance again. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Did not resolve the issue. Machine is still running grossly over cycle time”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear that your issue remains unresolved, Jennifer. It’s understandably frustrating to deal with a machine that’s not functioning as it should. Your satisfaction is very important to us, and we want to help you get this sorted out. Please check your messages for our follow-up, and we will work towards a solution for you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Domestic & General have been brilliant. Their service is fast, efficient and really reliable. Every time I’ve reached out to them, they’ve been friendly and professional, making everything simple and easy. It gives me real peace of mind knowing my appliances are covered by such a great company. I’ve got cover with Domestic & General for my fridge, freezer, oven, cooker, air fryer and hoover. All the important stuff!”

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Posted 2 weeks ago

Thank you so much for your fantastic review, Jen! We're delighted to hear that you've had a brilliant experience with our fast, efficient, and reliable service. It’s wonderful to know that our friendly and professional team has made everything simple and easy for you. Your peace of mind is what we strive for, and we're thrilled to have you covered for all your important appliances. If you ever need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“So for so good”

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Posted 2 weeks ago

Thank you for your positive review! We’re delighted to hear that everything is going well so far. Your feedback really means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“When an appliance breaks down, the process of arranging a repair is very quick. I have been with D&G for many years and have had various appliances birh repaired and replaced when they are unable to repair them. I have recommended D& G to all my friends & family as I am completely satisfied with rhe service. I have peace of mind that my appliances will always be looked after. Than you.”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Sue! We’re delighted to hear that you’ve had a quick and hassle-free experience with our repair service over the years. Your recommendations to friends and family mean the world to us, and we’re thrilled to know that we provide you with peace of mind regarding your appliances. If you ever need assistance in the future, we're always here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“man came to replace broken oven fan Very fast and efficient Thank you very much//..”

Helpful Report

Posted 2 weeks ago

Thank you for your great review! We're delighted to hear that our technician was fast and efficient in replacing your broken oven fan. Your satisfaction is so important to us, and we truly appreciate your kind words. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Our original repair request was cancelled by either Domgen or Hotpoint! We received no notification of this. I stated that we are a disabled household. Our ovens were unusable, as I stated in my original repair request. We kept getting a 'no engineer in your area message', and couldn't continue with the online booking form. I was given the number for Hotpoint, contacted them, but had to hang up after 40 minutes to take my wife to the hospital. I managed to get through on the 2nd attempt, after about 35 minutes. Logging in to Domgen a couple of days later, I discovered that the repair request had been cancelled. (Not by us!) I've been given a date of 02/09/25 for an engineer visit. It would be beneficial to provide some method for people to upload images of the damage/problem, where applicable. I feel that, as the damage to our cooker was the result of a fall by my wife, we were "fobbed off" by Domgen, the damage was brought about by circumstances beyond anyone's control. I don't know if the issues I encountered whilst trying to contact Domgen was down to technical problems or 'human error', but I am not at all impressed. The cynic in me thinks that because the damage to our cooker was the result of an accident, Domgen wasn't interested in our problem. I hope that I'm wrong and that our problem will be resolved soon.”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about the difficulties you've faced with your repair request, Damian. Dealing with appliance issues is never easy, especially in a household that requires additional considerations. We understand how frustrating it must be to have your ovens unusable, and communication breakdowns only add to the stress. Thank you for your patience during this challenging time. We will work diligently to resolve your issue and ensure this is handled as quickly as possible. Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews