Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“No problems at all was very pleased with my delivery.thankyou”

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Posted 1 week ago

“Delivered nice and early. Technician knew his job and was very tidy, thanks”

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Posted 1 week ago

“Nice chap very obliging on time pleased with replacement”

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Posted 1 week ago

“Professional job technician was pleasant and friendly and explained everything in simple terms good job done”

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Posted 1 week ago

Thank you so much for your fantastic review! We're thrilled to hear that our technician made your experience pleasant and informative. Your feedback is crucial in helping us maintain our commitment to exceptional service. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“I must admit I get mixed up between Domestic and General and the actual manufacturer of my washing machine, because I think you have to contact the manufacturer directly to book a D&G visit. perhaps this process can be ironed out because it's so confusing. I am disappointed by the fact that these days, you cannot seem to contact D&G directly via phone. However, the booking process and communication was simple and I had the machine fixed within a few days. I am very happy with the engineer service, he was excellent. I will recommend Domestic and General.”

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Posted 1 week ago

Thank you for your thoughtful review, Darran! We appreciate your feedback regarding the confusion between Domestic and General and the manufacturer. We're always looking for ways to improve our processes, so your input is invaluable. It’s great to hear that you found the booking process straightforward and that our engineer provided excellent service. We truly value your recommendation! If you have any further suggestions or need assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 days ago

“Very helpful Domestic and General very Good service treat customer nicely”

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Posted 1 week ago

Thank you so much for your fantastic review! We're thrilled to hear that you found our service helpful and that our team treated you well. Your satisfaction is our top priority, and your kind words inspire us to keep providing great service. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Service is disgusting in all areas”

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Posted 1 week ago

We’re genuinely sorry to hear that you’ve experienced such a disappointing level of service with us, Bushra. We understand how essential it is for our customers to feel supported, and it’s disheartening to know we let you down in your experience. Your feedback is crucial, and we appreciate you taking the time to share your thoughts. We continuously strive to improve our service and will certainly review your comments to enhance our future interactions. Thank you for your patience, and we hope to regain your trust. Many thanks, The Domestic & General team

Posted 5 days ago

“Always very helpful, turn up promptly, very reliable.”

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Posted 1 week ago

Thank you so much for your fantastic review, Keith! We're thrilled to hear that you find our team reliable and punctual. Your satisfaction is our top priority, and your feedback truly inspires us to continue delivering excellent service. If you ever need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“The tumble dryer is now working fine the engineer was polite & helpful informing us on what has happened to cause the failure with our machine. The engineer had all the spares needed & completed the repair in less than two hours great service & pleasant engineer.”

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Posted 1 week ago

Thank you for your fantastic review, Lawrence! We're thrilled to hear that your tumble dryer is working well again and that our engineer provided you with helpful insights during the repair. It's great to know he had everything needed to get the job done quickly. We truly appreciate your feedback and look forward to serving you again in the future! Many thanks, The Domestic & General team

Posted 5 days ago

“Always find D & G to be efficient and helpful. Would recommend”

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Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that you find us efficient and helpful. Your recommendation means the world to us and reinforces our dedication to providing exceptional service. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“I was called by you and was offered additional cover, I said I was thinking of cancelling, the caller immediately hung up. Rather rude”

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Posted 1 week ago

We’re truly sorry to hear about your experience during the call, Aubrey. It’s disappointing when communication doesn’t meet our expectations, and we completely understand why you found it frustrating. We value your feedback and will ensure your comments about our caller's conduct are addressed appropriately. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Warm wishes, The Domestic & General team

Posted 5 days ago

“We are still waiting for a response to the flooring in our bathroom being spoilt as the plumber didn’t replace the sealant around our toilet which resulted in a rocking toilet! We now have to replace the flooring”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about the issues you've encountered with your bathroom flooring. It’s unfortunate that the sealant was not addressed properly, leading to further complications. We completely understand how disruptive this situation is for you. Your feedback is extremely important, and we want to assure you that we are looking into this matter to improve our service and prevent similar issues in the future. Please know that we’re here to support you during this time. Many thanks, The Domestic & General team

Posted 5 days ago

“Easy to deal with - good web site - quick responses - great service”

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Posted 1 week ago

Thank you so much for your fantastic review, Michael! We're thrilled to hear that you found our website easy to navigate and appreciated our quick responses and service. Your satisfaction is our priority, and it’s great to know we’re hitting the mark! If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“The engineer did very well he was polite and did a good job. Thank you”

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Posted 1 week ago

Thank you for your positive feedback! We're thrilled to hear that our engineer was polite and did a great job. Your satisfaction is our priority, and your kind words inspire us to continue providing excellent service. If you need anything else, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“No quibble, on time? Problems sorted, no extra cost”

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Posted 1 week ago

Thank you for your fantastic review! We're thrilled to know that our service was timely and that we could resolve your problems without any extra cost. Your satisfaction is our priority, and your feedback truly fuels our commitment to excellence. If you need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“On telephoning to explain that the freezer drawers they sent are the wrong ones for the 3rd time, I requested an engineer to actually come in order to see the freezer so that they can send the correct ones. The D & G person said that they will note this down and I have heard nothing since. So I guess it'll be yet another phone call to them yet again to try and get this right”

Helpful Report

Posted 1 week ago

We're truly sorry to hear about the repeated issues with your freezer drawers and the lack of follow-up. We understand how frustrating this must be, especially when trying to get things resolved with multiple calls. Your experience is important to us, and we will take your feedback seriously to ensure better communication moving forward. We appreciate your patience as we work to get this sorted out for you. Many thanks, The Domestic & General team

Posted 5 days ago

“Excellent value for money so easy to arrange an engineer and nearly always fixed on the first visit.”

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Posted 1 week ago

Thank you for your fantastic feedback, Alan! We're thrilled to hear that you found our service to be excellent value and that we could arrange an engineer for you so smoothly. It's great to know we’re getting things fixed on the first visit – that’s what we strive for! If you ever need our assistance again, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 days ago

“Service engineer was prompt effective and efficient. Completed in good time with a successful result”

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Posted 1 week ago

Thank you so much for your fantastic review, Kevin! We're thrilled to hear that our service engineer was prompt, effective, and efficient for you. Your satisfaction is our priority, and feedback like yours keeps us motivated to deliver great results every time. If you need anything else, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Efficient polite dedicated engineers.”

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Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that our engineers were efficient, polite, and dedicated during your experience. Your feedback is invaluable to us and reinforces our commitment to providing top-notch service. If there's anything more we can assist you with, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 5 days ago

“Good price good quick service”

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Posted 1 week ago

Thank you for your fantastic review! We’re thrilled to hear that you found our service quick and our prices good. Your satisfaction is our priority, and your feedback inspires us to keep delivering great value. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 5 days ago

Domestic and General is rated 2.7 based on 1,082 reviews