Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Been waiting 2 weeks for a part so far”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear that you’ve been waiting for a part for two weeks. We understand how frustrating delays can be, and we appreciate your patience during this process. Your feedback is important to us, and we want to make sure you receive the assistance you need as soon as possible. Thank you for reaching out, and we hope to resolve this for you shortly. Warm regards, The Domestic & General team

Posted 2 weeks ago

“They took 3 weeks to repair microwave when only light bulb was needed to be replaced.”

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Posted 2 weeks ago

Thank you for your review, Bismillah! We appreciate your feedback regarding the repair time. We understand that waiting for a simple fix can be frustrating, and we're sorry for any inconvenience you experienced. Your comments help us improve our processes and serve our customers better in the future. Thank you for sharing your thoughts! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Service is rally good and reasonable price”

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Posted 2 weeks ago

Thank you for your great review, David! We’re thrilled to hear that you found our service to be really good and reasonably priced. Providing value and quality service is what we strive for, and your feedback means a lot to us. Thanks for taking the time to share your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very reliable . Came out to repair my washing machine pretty quick . Always use the cover they offer”

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Posted 2 weeks ago

Thank you for your amazing review, Bex! We're thrilled to hear that you found our service reliable and that we could get your washing machine repaired quickly. It's great to know that you value the cover we offer. Your satisfaction means the world to us! Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“i was having slow response from the manufacturers D & G stepped in and it was sorted out fast”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that we could step in and resolve the issue quickly for you. Our team is dedicated to providing fast and effective solutions, and your feedback truly motivates us. Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Good service”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that you received good service. Our team is always here to provide the support you need, and your feedback really encourages us to keep up the good work. Thanks once again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service, after a breakdown it was decided to replace my washing machine. Chose the replacement, date was given & the guys were very professional with removing the old one and reconnecting the new one. Also took the old one away......perfect”

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Posted 2 weeks ago

Thank you for your amazing review, Karen! We're thrilled to hear that you were satisfied with the service provided during your washing machine replacement. Our team takes pride in being professional and efficient, and it's wonderful to know you appreciated their efforts. Thanks again for your kind words! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Keep phoning and trying to sell up, even after I have told you I'm not interested”

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Posted 2 weeks ago

We're really sorry to hear that our calls have been persistent despite your request not to be contacted about sales. Your preferences are important to us, and we apologize for any frustration this has caused. We appreciate your feedback and will ensure that your wishes are respected moving forward. Thank you for your understanding. Warm regards, The Domestic & General team

Posted 2 weeks ago

“Excellent service, my machine is working perfectly. Thank you so such a good service”

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Posted 2 weeks ago

Thank you so much for your kind words, Jill! We're thrilled to hear that your machine is working perfectly and that you experienced excellent service. Your satisfaction is our ultimate goal, and your feedback truly inspires us to keep providing the best possible support. Thanks once again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Persistent calls final salesman managed to get talk to me sensibly without snapping and shouting. No listening was another problem”

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Posted 2 weeks ago

Thank you for your feedback! We're glad to hear that you had a positive conversation with our salesman, even amidst the persistent calls. We take your comments about listening to heart and will work to ensure our team is more attentive in future interactions. Your insights are invaluable to us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Quick and easy what more could you ask for”

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Posted 2 weeks ago

Thank you for your great review, John! We're thrilled to hear that you found the process quick and easy. Our goal is to make everything as smooth as possible, and it’s wonderful to know we met your expectations. Thanks for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I have no problem with the engineer. But I have had to call and engineer out a lot of times with problems with my washing machine, which means I have to go without my machine for up to a week each time. Plus I have to stay in everytime.. 3 times I have either been going on holiday or returning from one and my washing machine is not working.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We're glad to hear that the engineer provided good service, but we sincerely apologize for the repeated issues with your washing machine. We understand how disruptive it can be to go without your appliance, especially when it affects your plans. Your experience is important to us, and we are continuously working to improve our service to prevent such inconveniences in the future. If you would like to discuss this further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always able to speak to a human and get an engineer promptly if required”

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Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that you were able to connect with a human and get an engineer out promptly when needed. Providing efficient and accessible service is important to us, and your feedback confirms we’re on the right track. Thanks for sharing your positive experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The engineer didn’t turn up he was unavailable due to eye problems which you were aware of but still sent the job to him”

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Posted 2 weeks ago

We're truly sorry to hear about the situation with the engineer not being available and the communication breakdown. It’s frustrating when expectations aren’t met, and we understand how disappointing this must be for you, Lawrence. Your feedback is vital to us, and we’ll make sure to address this issue to prevent it from happening in the future. Thank you for bringing this to our attention. Warm regards, Team Domestic and General

Posted 2 weeks ago

“Really good understanding and fast service”

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Posted 2 weeks ago

Thank you for your excellent review! We're thrilled to hear that you found our service to be fast and with a strong understanding of your needs. Your satisfaction is our priority, and your feedback inspires us to keep delivering our best. Thanks again for sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My delivery was on time and the appliance was delivered professionally. But, the two gentlemen who delivered were also paid to install the appliance. It was a BEKO machine. Neither of them had installed a BEKO machine before and neither of them had received any training in installing a BEKO machine. This resulted in a completely disastrous installation attempt. The machine had to be returned and they took it away. The machine facia has been damaged by repeat attempt to align it with the machine, its now full of holes!!! I hope that in future full and proper training is given to your installers otherwise this farce will be repeated elsewhere. Also rebooking for a new machine and fitting was poor resulting in me having to wait weeks for this to happen. Avery dissatisfied customer.”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about your experience, Richard, and we thank you for bringing this to our attention. It’s disappointing to learn that the installation of your BEKO machine did not go as planned, and we understand how frustrating it must have been to deal with the damage and delays in rebooking. Training our installers to ensure that they are fully equipped for every type of appliance is essential, and your feedback is invaluable for improving our service. We appreciate your patience, and please know that we are committed to making this right for you. Warm regards, Team Domestic and General

Posted 2 weeks ago

“Good company, no stress”

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Posted 2 weeks ago

Thank you for your great feedback, Darren! We're thrilled to hear that you had a stress-free experience with us. Making things simple and straightforward for our customers is what we strive for, and your positive comments truly inspire us. Thanks once again for sharing your thoughts! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always good service repair dealt with professionally and politeness been using them years.”

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Posted 2 weeks ago

Thank you so much for your glowing review, Sue! We’re thrilled to hear that you consistently receive good service from us. Our team always strives to handle repairs with professionalism and politeness, and your years of loyalty mean the world to us. We appreciate you sharing your experience! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service!”

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Posted 2 weeks ago

Thank you for your great review! We’re thrilled to hear that you received great service. Our team is dedicated to ensuring a smooth experience for all our customers, and your kind words motivate us to keep up the good work. Thanks again for sharing your thoughts! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service”

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Posted 2 weeks ago

Thank you for your great review, Sean! We’re thrilled to hear you were pleased with our service. We always strive to provide the best experience possible, and your feedback motivates our team to keep it up. Thanks again for sharing your thoughts! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 3.1 based on 1,637 reviews