Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“It was ages ago had to wait long for cooker glass new cooker glass broke after a week was brand new cooker so not a lot to say really tbh , fridge plastic broke on door that came in good time though ,”

Helpful Report

Posted 1 day ago

Thank you for sharing your experience! We’re sorry to hear about the issues with your cooker glass and fridge door, and we appreciate you bringing this to our attention. It’s great to know the fridge was delivered promptly, and we’re here to help if you need anything further regarding the cooker. Your feedback is invaluable to us as we continuously strive to improve our service. Many thanks, The Domestic & General team

Posted 1 day ago

“Very good service would recommend to all”

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Posted 1 day ago

We’re delighted to hear that you had a very good experience with our service! Your recommendation means a lot to us, and we strive to provide the best support possible to all our customers. Thank you for taking the time to share your positive feedback! Many thanks, The Domestic & General team

Posted 1 day ago

“Very pleasant & helpfull”

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Posted 1 day ago

Thank you for your lovely review! We’re delighted to hear that you found our team pleasant and helpful. It’s always our goal to make every interaction a positive one, and your feedback truly motivates us. If you ever need further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“Fantastic service and quick. Engineer came out appliance not fixable. New one delivered next day. Can't fault D &G ..”

Helpful Report

Posted 1 day ago

Thank you for your amazing feedback! We're delighted to hear that you found our service fantastic and quick. It's always our goal to ensure a smooth process for our customers, and your experience highlights that commitment. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“Good service problem fixed very happy”

Helpful Report

Posted 1 day ago

Thank you for your fantastic review! We’re delighted to hear that your problem was fixed and that you’re very happy with our service. Your satisfaction is what motivates us to keep improving and providing the best experience possible. If you need anything else, just let us know! Many thanks, The Domestic & General team

Posted 1 day ago

“Couldn't ask for a better service”

Helpful Report

Posted 1 day ago

Thank you for your fantastic feedback! We're delighted to hear that you couldn't ask for a better service. Your satisfaction truly inspires us to keep delivering top-notch experiences every day. If you need any assistance in the future, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“The engineer who attends is so helpful and patient, and this time went out of his way to find a temporary workaround solution to prevent me being inconvenienced. It’s really easy to book a call out and follow up is great.”

Helpful Report

Posted 1 day ago

Thank you so much for your lovely review! We're delighted to hear that our engineer was able to assist you with patience and find a temporary solution to keep things running smoothly. It's great to know that you found the booking process easy and enjoyed the follow-up! We truly appreciate your feedback and are always here to help. Many thanks, The Domestic & General team

Posted 1 day ago

“Very well done”

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Posted 1 day ago

Thank you so much for your kind words, Alan! We truly appreciate your positive feedback and are delighted to know you were satisfied with our service. Your support inspires us to keep delivering the best for our customers. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“Quick response and fix as usual”

Helpful Report

Posted 1 day ago

Thank you for the fantastic feedback, Michael! We’re delighted to hear that you received a quick response and fix from our team. Your satisfaction is incredibly important to us, and it motivates us to keep delivering top-notch service. If you need anything else in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“I highly recommend no one goes to your insurance ????”

Helpful Report

Posted 1 day ago

We’re truly sorry to hear that you had a negative experience with our insurance services, Mohammed. We understand how critical it is for our customers to feel confident and secure in their choices. Your feedback is incredibly important to us, and we are committed to making improvements wherever necessary. We genuinely appreciate you taking the time to share your thoughts, and we hope to have the opportunity to provide a better experience in the future. Many thanks, The Domestic & General team

Posted 1 day ago

“All great. Process was automated which was a bit frustrating as it would have been nice to be able to speak to someone. But they offered a suitable replacement when our machine couldn’t be fixed and it was all arranged in a few days! Will be renewing my policy for sure.”

Helpful Report

Posted 2 days ago

Thank you for your review! We're glad to hear that you found our replacement process suitable and that it all got arranged quickly. We understand that automated processes can sometimes be frustrating, and we appreciate your feedback, next time please know we also have the option to call. Your renewal means a lot to us, and we're here to help whenever you need assistance! Many thanks, The Domestic & General team

Posted 1 day ago

“Excellent from start to finish replaced my cooker within a few days the replacement is perfect for us delivered by 2 lovely people who couldn't do enough for us 5stars to them”

Helpful Report

Posted 2 days ago

Thank you so much for your wonderful review, Bryn! We're delighted to hear that your cooker replacement was handled seamlessly and that our team provided such excellent service. Your kind words truly motivate us to keep delivering the best experience possible. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“First of all,you have wonderful engineers ,after changing some parts of my dryer only to have it malfunctioning again ,this happened a couple of times the engineer then thought maybe he will change the motherboard.After about a week i recieved an e mail that the engineer said it can't be fixed and I will get a link to choose a replacement. There was a number to call if you need help which I did and I really found them helpful in answering my questions about the replacement I was choosing.Im so grateful. The guy who came to deliver it carried it right upstairs to the right place, he was great ,plus he carried my other one downstairs. Altogether I was really happy ,was great service, thanks again”

Helpful Report

Posted 2 days ago

Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with our engineers and the helpful customer service you received during your replacement process. It’s fantastic to know that the delivery went smoothly too! Your feedback truly motivates us to keep delivering great service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 day ago

“Very proffesional. Would definately recommend.”

Helpful Report

Posted 2 days ago

Thank you for your lovely review! We’re delighted to hear that you found our service professional and that you would recommend us. Your support truly means the world to us, and we’re here anytime you need assistance. Many thanks, The Domestic & General team

Posted 1 day ago

“I was offered a replacement oven as the old one was very old and the parts no longer available. I was offered a long list of replacements (positive), some with no extra charge apart from a £110 fee for installing the new one and £20 to take the old one away. I found it really difficult to find detailed information about the ovens and whether they were suitable as a built in or under counter oven. The chat was available but very frustrating and difficult to actually getting a live person to answer questions. Automated multi choice once appearing all the time. Finally went for an oven with no extra charge but no installation service was available for this one and no recycling service. So happy with the oven but not so with the process of getting it which I found stressful.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback with us! We’re glad to hear that you’re happy with your new oven, but we sincerely apologize for the challenges you faced during the replacement process. It’s understandable that navigating options and getting timely support is crucial, and we’re sorry to hear that we didn’t meet your expectations this time. We appreciate your insights and will use them to improve our communication and support systems in the future. Your experience matters to us, and we’re committed to making things better. Many thanks, The Domestic & General team

Posted 1 day ago

“First class servicez”

Helpful Report

Posted 2 days ago

Thank you for your glowing review, Geoff! We're delighted to hear that you experienced first-class service with us. Your kind words inspire our team to keep providing the best support possible. If you need anything further, just let us know! Many thanks, The Domestic & General team

Posted 1 day ago

“Was messaged saying my new appliance had been registered for manufacturer's guarantee, I rang up and it hadn't been registered, that's my 1 star..”

Helpful Report

Posted 2 days ago

We’re very sorry to hear that your appliance registration didn’t go as expected. It’s frustrating to receive a message indicating that everything is handled, only to find otherwise. Your experience is important to us, and we’ll look into this matter to ensure we provide more reliable communication in the future. Thank you for bringing this to our attention. Many thanks, The Domestic & General team

Posted 1 day ago

“Replaced my washing machine as parts were no longer available”

Helpful Report

Posted 2 days ago

Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our team during the replacement of your washing machine. Ensuring you have a reliable appliance is our top priority, and we appreciate your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

“Can not complain about the service at all.”

Helpful Report

Posted 2 days ago

Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we’re always here to help if you need anything in the future. Many thanks, The Domestic & General team

Posted 1 day ago

“I made two claims on my two tv’s and both were dealt with easily and swiftly. Great service.”

Helpful Report

Posted 2 days ago

Thank you for your kind review, Mark! We're delighted to hear that your claims were handled easily and swiftly. Providing great service is our priority, and it's wonderful to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 day ago

Domestic and General is rated 2.7 based on 1,082 reviews