Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and understanding very pleased”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review! We’re so glad to hear that you found our team helpful and understanding. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Put job in and engineer was there in 30 minutes and Scott is such a nice bloke and so helpful”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Glyn! We’re delighted to hear that our engineer arrived promptly and that Scott was able to assist you. Our team focuses on being helpful and friendly, and it’s great to know that Scott made a positive impression on you. If you need anything else or have further questions, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service delivery driver was polite and very helpful”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review, Stuart! We're delighted to hear that our delivery driver was polite and helpful during your experience. Providing excellent service is what we strive for every day, and it’s great to know that it made a difference for you. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Thanks very happy with outcome”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, Lawrence! We're so glad to hear that you're happy with the outcome. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If there's anything else we can help you with in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Simply awful to deal with every single time”

Helpful Report

Posted 2 weeks ago

We’re truly sorry to hear about your consistent frustrations with our service. It’s disappointing to know you’ve had such a negative experience every time, and we genuinely want to improve that for you. Your feedback is crucial in helping us enhance our processes, and we are here to assist in any way we can. Many thanks, The Domestic & General team

Posted 2 weeks ago

“High quality of professionalism, Resolution of issues on time estimate”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re delighted to hear that you experienced high professionalism and timely resolution of your issues. Your feedback truly motivates us to continue delivering exceptional service. If you ever need assistance in the future, feel free to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Good service”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re delighted to hear that you received good service. Your satisfaction is very important to us, and we truly appreciate your positive feedback. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Have always been extremely happy with the service provided and the wonderful advisors. Quality is standard procedure with D&G 🫶🏼 Keep up the uniqueness”

Helpful Report

Posted 2 weeks ago

Thank you so much for your lovely review! We're thrilled to hear you're consistently happy with our service and the advisors. Quality is indeed our standard, and we're grateful for your support as we strive to maintain our uniqueness. If you ever need anything, we're always here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My scheduled appointment didn’t turn up I was called by customer service who arranged for a contractor to come out he came identified the fault even though it had already been put in the notes. He didn’t have the part and was coming back two days later I told him we would be away but would arrange for someone to be here. He never came I had no call text or email called customer service to be told we close in 10 minuites maybe he’s running late? As it was bank holiday weekend couldn’t contact anyone until the Tuesday and now having to WAIT another week for an engineer….. not happy and this is a service I pay for . Very poor service”

Helpful Report

Posted 2 weeks ago

We sincerely apologize for the hassle you've faced with your appointment, and we understand your frustration. It's unacceptable that the engineer did not follow through, especially after you've gone through proper channels to arrange for the service. Communication is key, and we're sorry that you didn't receive updates during this time. We appreciate you bringing this to our attention, and we’re determined to learn from your experience to ensure we do better in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Had an issue with the cooker - arranged for it to be fixed through D and G. Problem resolved in a timely manner.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that your cooker issue was resolved in a timely manner. Customer satisfaction is what we strive for, and your feedback reinforces our commitment to providing efficient service. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Domestic and General have always been reliable . Great value for money in a country where everything has increased in price . I’ve recently had a part changed on my hob and he checked it too . I rely on this company for all my appliances.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Karen! We're delighted to hear that you find us reliable and appreciate the great value we strive to offer, especially in these times. It's wonderful to know that we can support you with all your appliance needs, and we're always here to help. If you need anything further, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always received a great service from D&G. Like the idea to book the engineer for repairs via the website it is so much easier than making a phone call.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Arosh! We're delighted to hear that you've consistently received great service from us. It’s wonderful to know that our online booking system for engineers has made the process easier for you. Your feedback is greatly appreciated and inspires us to keep improving. If you ever need assistance again, we're here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very professional came on time and done a brilliant job and was a very pleasant person”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Keith! We're delighted to hear that you found our service to be professional and pleasant. It’s always our goal to provide exceptional service, and your feedback truly brightens our day. If you ever need anything in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The service engineer was very helpful”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review! We're delighted to hear that the service engineer was helpful. We strive to ensure our team provides the best support possible, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very happy with the service I receive and the quickness repairs sre done”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you are happy with our service and the quick repairs. Our team is dedicated to ensuring your satisfaction, and your feedback truly motivates us to keep up the great work. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service. Engineer was quick and efficient. Very pleased.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your fantastic review, David! We're delighted to hear that our engineer provided quick and efficient service. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you ever need anything in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Repair of Condensing dryer: took 5 days for the engineer to come, but he came, was very thorough, changed the heater and tested it before he left to make sure it was working to my satisfaction. Spent nearly an hour and I have nothing to complain about”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're glad to hear that the engineer was thorough and took the time to ensure your condensing dryer was working perfectly. Your satisfaction is our priority, and we appreciate you sharing this positive experience. If you need any more assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The guy that came to refit the door of our gas stove . Wrll it takes a lot longer to cook food in oven which means more gas used .so i font think it fits properly.”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear that the door refitting is impacting your cooking experience. It’s important to us that your appliances work efficiently and meet your needs. We completely understand how frustrating it can be when the oven isn’t performing as expected. Your feedback is crucial, and we want to ensure this gets resolved for you. Please check your messages for our follow-up, and we’ll do our best to assist you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service as always”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're thrilled to hear you enjoyed our service as always. Your continued support means a lot to us, and we look forward to assisting you again in the future! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Took five days to come and repair a washing machine on a temp fix, awaiting a branded part.”

Helpful Report

Posted 2 weeks ago

Thank you for your review! We appreciate your patience in waiting for the repair and understand how important it is to have everything in working order. We’re glad our team could provide a temporary fix while we await the branded part. Your feedback is invaluable, and we’re committed to getting everything sorted for you soon! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews