Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“My washer dryer was replaced with a machine of their choice not mine which after 5 weeks I still haven't used because it is to advanced for me a pensioner. I have not been able to was for 5 weeks, spent hours on the phone trying to take back the washer as I haven't the room for it and I need to purchase one. I even offered to play the cost of returning it to them But they refused. I have paid 14 insurance for my old washer. I put in a complaint and didn't get a reply until the 30 day there was 3 comments in the letter that wasn't true. WHICH LEAVES ME NOW WITH NO WASHER DRYER UNABLE TO DO ANY WASHING FOR NEARLY 6 WEEKS. I DID EXPLAIN TO BOTH HOTPOINT AND LEGAL AND GENERAL MY SON LIKE ME WOULD NEVER BE ABLE TO WORK THE MACHINE BECAUSE OF HIS LEARNING DISABILITIES. Even this didn't make any difference. I am now ASKING YOU AGAIN WOULD YOU PLEASE TAKE BACK THE MACHINE SO THAT I CAN REPLACE IT ASAP SO THAT I CAN CLEAR MY BACK LOAD OF WASHING AS I AM WASHING SOME THINGS BY HAND WHICH AT MY AGE AND HAVING OSTEOARTHRITIS IS VERY PAINFUL. I AM NOT ASKING YOU TO REPLACE THE MACHINE I WILL DO THIS MYSELF AS I NEED TO DO THE LAUNDRY. I HAVEN'T ROOM FOR 2 MACHINES IN MY KITCHEN.”

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Posted 3 weeks ago

“Truly amazing services all the time whether its on the phone or over the internet. Would highly reccommend to anyone for there services and prices.”

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Posted 3 weeks ago

“Quick and friendly response Fitter came and he was the same friendly, knowledgeable and cleaned up his mess Told me exactly what wrong and what he did to repair the washing machine and showed me the broken parts great bloke and service”

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Posted 3 weeks ago

“The fitter turned up when he said he would found the problem with the machine got the part on his van and replaced the faulty part no problem.”

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Posted 3 weeks ago

“Knew what the problem was - arrived with the right parts and completed job really quickly”

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Posted 3 weeks ago

“They did a good job”

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Posted 3 weeks ago

“brilliant service”

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Posted 3 weeks ago

“Good service easy process friendly and helpful technician”

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Posted 3 weeks ago

“Excellent service great engineer kind and curtious”

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Posted 3 weeks ago

“Knowledgeable friendly polite and very informative”

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Posted 3 weeks ago

“Absolutely amazing to get engineer on the same day! Engineer,, as usual is brilliant Now awaiting for parts to be back in stock.”

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Posted 3 weeks ago

“Great service very professional engineers but premiums are getting high”

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Posted 3 weeks ago

“I created an appointment to have my dishwasher looked at. the system online crashed about 3 times and I had to wait to call them or do the appointment tomorrow online. I waited for the next day, booked an engineer to come out in 3 days time. I got a message the next day saying there is a last minute spot that has opened up, would you like this spot instead, i said yes. i got a notification that it was booked and the engineer will come and x date and x time. They didnt. And of course, I didnt get the engineer who was supposed to come on the day that I originally booked either. This was over a week ago and STILL havent heard anything. The company is terrible, my costs are increasing like anything. They are terrible at doing repairs. I wil be leaving them shortly after I get this repair done. AVOID AT ALL COSTS.”

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Posted 3 weeks ago

“Quick efficient fixed, and working”

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Posted 3 weeks ago

“Quick punctual and neat work.”

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Posted 3 weeks ago

“I’m very happy with the outcome of the service provided. Not so much with being at the foot of a long queue (9th) for the engineer on the day.”

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Posted 3 weeks ago

“They said the engineer will come out and they gave me a time and he was here and did a very good job I was so pleased to get it working”

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Posted 3 weeks ago

“A fundamental of any insurance cover is to leave the customer with the same situation after a valid claim, ie a working product. This did not happen. I was left with £120 installation costs to get the replacement washing machine in situ and working, for which I was given less than half as compensation when I complained. Won't be using D & G again.”

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Posted 3 weeks ago

“Very pleased with the service and staff.Good price ,not had any problems with them”

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Posted 3 weeks ago

“Brill company does every thing as they should”

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Posted 3 weeks ago

Domestic and General is rated 3.1 based on 1,637 reviews