Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Excellent service thanks”

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Posted 1 week ago

Thank you for your excellent review! We're thrilled to hear that you received great service from us. Your satisfaction is our top priority, and your feedback really inspires us to keep up the good work. If you ever need assistance in the future, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 6 days ago

“Efficient, courteous, and hot yhe job done”

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Posted 1 week ago

Thank you for your fantastic review! We’re thrilled to hear that you found our service efficient and courteous. Your recognition of our team's efforts is truly appreciated and inspires us to continue delivering top-notch service every day. If you ever need assistance in the future, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 6 days ago

“Thanks to everybody”

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Posted 1 week ago

Thank you so much for your positive feedback, Ilie! We're thrilled to hear that you are satisfied with our services. Your appreciation means the world to us and inspires our team to keep up the great work. If you need anything else, don’t hesitate to reach out! Warm regards, Team Domestic and General

Posted 6 days ago

“When I came to claim was not helpful and requested a receipt for a tv that was 6 years old. Who even has a receipt that old and declined to pay out. I used to use these for all my repair services, would never use again”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience when making a claim. We understand how frustrating it can be when things don’t go as expected, especially with a long-standing policy. Your feedback about the need for older receipts is valuable, and we take your concerns seriously. We are committed to providing our customers with clear guidance and support. We appreciate you sharing your thoughts, as they will help us improve our processes for everyone. Many thanks, The Domestic & General team

Posted 5 days ago

“Effective and efficient service”

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Posted 1 week ago

Thank you for your fantastic review, Alice! We're thrilled to hear that you found our service effective and efficient. Your feedback is greatly appreciated and drives us to continuously improve our offerings. If there's anything else we can do to assist you, please don’t hesitate to reach out! Many thanks, The Domestic and General team

Posted 5 days ago

“Engineer hasn’t shown up after 5 hours after latest eta time and still no sign of them.”

Helpful Report

Posted 1 week ago

We’re incredibly sorry to hear about the delay and frustration you've experienced waiting for our engineer. We understand how important timely service is and how disappointing it can be when things don’t go as planned. Your feedback is vital, and we will certainly look into this matter to ensure better communication in the future. Thank you for your patience during this time. We truly value your understanding as we work to resolve this for you. Warm regards, The Domestic & General team

Posted 5 days ago

“Always prompt and quick with any repair”

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Posted 1 week ago

Thank you for the fantastic review! We're thrilled to hear that our team has been prompt and efficient with your repairs. Your satisfaction is our priority, and your feedback inspires us to keep up the great work. If you ever need further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“Very good price and I would recommend this company for all appliances.”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic review! We're thrilled to hear that you found our prices appealing and would recommend us for all appliances. Your support truly inspires us to continue delivering great value and service. If you need any further assistance or have questions, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 5 days ago

“I was told last Wednesday that my washer could not be repaired because the part has been discontinued and to call D and G on Thursday to start the process of getting a new one per the warranty. I called on Thursday and was told I would receive an email by Monday with a replacement one. It is now Tuesday and I have yet to receive the email. When I called today, I was told someone will reach out in the next 5-7 days. When I asked if it was 5-7 days from last Thursday or today, the lady said today. We have been without a washer for almost two weeks now, and it appears that it will be another week before I can discuss the replacement process with someone. This is ridiculous. I'm not sure if the warranty is worth the hassle of having to wait weeks for a new washer.”

Helpful Report

Posted 1 week ago

We are truly sorry to hear about your experience and the inconvenience this has caused. We understand how frustrating it can be to be without a washer for an extended period of time. Please know that we take your feedback seriously and will use it as an opportunity for training and improvement. We are glad that we’ve been able to connect with you and move forward with the process of providing a new appliance. As per the terms and conditions of your warranty, the appliance was deemed non-repairable, and we are working to ensure the replacement is handled as quickly as possible. Thank you for your patience and understanding as we work to resolve this for you. If you have any further concerns, please don’t hesitate to reach out. Thank you, The Domestic & General team

Posted 1 week ago

“Terrible do not waste $$$ poor customer service Bbb”

Helpful Report

Posted 1 week ago

We’re truly sorry to hear about your experience, Juana. Your feedback about our customer service is concerning, and we understand how disappointing this situation must be for you. We strive to provide a better experience, and your insights will help us improve. Please know that we value your input and are committed to making things right. We'd love the opportunity to assist you further. Thank you, The Domestic & General team

Posted 1 week ago

“I have just been messaging on chat with regards to replacing my gas cooker due to the grill not working. I was informed that I would need to arrange someone independently to disconnect my old cooker and reconnect my new gas cooker, I have been with D& G for many years and never had to provide my own engineer. I must say the service has been extremely poor this time. I have a policy up for renewal for my fridge freezer I may have to cancel.”

Helpful Report

Posted 1 week ago

We’re really sorry to hear about your recent experience with us. We understand how inconvenient it can be when expectations aren’t met, especially after many years of being with us. Regarding the need for independent engineers, this is not typical for our services, and we appreciate your feedback on this issue. We’re committed to improving our processes and ensuring our loyal customers receive the support they deserve. We'd love the chance to assist you further with your concerns, so please reach out to our customer service team. Many thanks, The Domestic & General team

Posted 1 week ago

“Excellent service as usual”

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Posted 2 weeks ago

Thank you for your fantastic review, Gerard! We're thrilled to hear that you consistently receive excellent service from us. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best for our customers. If you ever need anything, just let us know! Thank you, The Domestic & General team

Posted 1 week ago

“Good service”

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Posted 2 weeks ago

Thank you for your positive feedback! We’re delighted to hear that you had a good service experience with us. Your satisfaction means a lot, and we’re always here to help when you need us. Looking forward to serving you again! Many thanks, The Domestic & General team

Posted 1 week ago

“The engineer was very polite phoned us on the day to tell us the time he would arrive, he repair the washing machine told us what parts he replaced. Thankyou Valerie.”

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Posted 2 weeks ago

Thank you for your lovely review, Valerie! We're so pleased to hear that our engineer provided polite and informative service during your washing machine repair. It's wonderful to know you appreciated the communication regarding the parts replaced. Your satisfaction is what drives us! Should you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 week ago

“Absolutely first class”

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Posted 2 weeks ago

Thank you so much for your amazing review, Lorraine! We're thrilled to hear you found our service to be absolutely first class. Your kind words mean the world to us and inspire our team to keep striving for excellence every day. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 1 week ago

“Quick and efficient repair. Had to wait a week for my appointment but mainly down to my limited availability.”

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Posted 2 weeks ago

Thank you for your wonderful review! We're glad to hear that you found our repair service quick and efficient. We understand that availability can sometimes be a challenge, so we appreciate your patience in scheduling your appointment. Your satisfaction is what we strive for, and it’s great to know we met your expectations! If you need our assistance again, please feel free to reach out anytime! Many thanks, The Domestic & General team

Posted 1 week ago

“The person who came round did a good job. He suggested that I took out a policy that would cover all my Bosch products and I agreed. However they told me the bank would not accept the direct debit form. The bank told me that the forms were incorrectly completed and Domestic and General should resubmit. I told them but don't think they have done this as I had an email saying the policy had been cancelled. I am annoyed that they did not discuss this with me before closing the policy but they are going to lose money!”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're glad to hear that the technician did a good job and provided helpful suggestions. However, we truly apologize for the inconvenience you've experienced with the direct debit issue and the cancellation of your policy without further discussion. This is not the level of service we strive for, and we appreciate you bringing it to our attention. Please rest assured that we will look into this matter to ensure it doesn't happen again. If there’s anything else we can assist you with, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always found them easy to use. Quick service. Absolutely worth the money”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Dawn! We're delighted to hear that you find our services easy to use and quick. Your satisfaction means the world to us, and we're glad you feel it's worth the investment! If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always responsive, helpful and professional”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so pleased to hear that you found our team responsive, helpful, and professional. Your feedback is incredibly appreciated and drives us to maintain our high standards of service. If there's anything else we can assist you with, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“First class service, My washing machine had to have a service but when the man came to do it he told me what he could not fix it. But because I had it insured I was given a new one”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Christina! We're thrilled to hear that you received first-class service and that your insurance helped you get a new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.7 based on 1,082 reviews