Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,088 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Great service friendly staff”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review! We're so glad to hear that you had great service and found our staff to be friendly. Your kind words mean a lot to us, and we're here to ensure you always have a positive experience with us. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I was very satisfied. The mechanic came at the agreed time.He found what was wrong and put it right replacing the broken parts.It only took 30minutes or so and he left no mess.”

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Posted 3 weeks ago

Thank you for your wonderful review! We're so glad to hear that our mechanic arrived on time and quickly resolved the issue for you. Ensuring a clean and efficient service is important to us, and your satisfaction means the world to our team. If you ever need our help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“You never chnagemy address and it is always a hassle to book appointments”

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Posted 3 weeks ago

Thank you for your feedback. We’re really sorry to hear about the difficulties you’ve experienced with your address not being updated and the hassle it has caused you when trying to book appointments. We understand how important it is for these details to be accurate and for your experience to be seamless. We appreciate you bringing this to our attention, you can however update your address in My Account or you can give us a ring and we can do it. Many thanks, The Domestic & General team

Posted 2 weeks ago

“I had very bad experiences with domestic and general they don't do anything they came 4 times for washing machine and they didn't repair at all”

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Posted 3 weeks ago

Thank you for your feedback, Mohamed. We’re really sorry to hear about your unsatisfactory experience with the repairs on your washing machine. It’s our goal to provide effective solutions, and we apologize for not meeting your expectations during the visits. We appreciate your patience and would love the opportunity to investigate this further. Please reach out to our customer service team so we can assist you in resolving this issue. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great punctuality and excellent service”

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Posted 3 weeks ago

Thank you for your wonderful review! We’re so pleased to hear that you experienced great punctuality and excellent service from our team. Your positive feedback means a lot to us, and we’re dedicated to maintaining these high standards for all our customers. If you ever need assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to get hold of and and to get things progressed quickly”

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Posted 3 weeks ago

Thank you for your wonderful review, David! We're so glad to hear you found it easy to get in touch with us and that we were able to progress things quickly for you. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. If you need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Absolutely shocking service”

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Posted 3 weeks ago

Thank you for your feedback, Lisa. We’re truly sorry to hear about your experience and the shock you felt regarding our service. It's important to us that our customers feel valued and supported, and we apologize for not meeting that standard in your case. Your concerns are taken seriously, and we appreciate you bringing them to our attention. We hope to have another opportunity to improve your experience in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“You dealt with my fault in a fast and professional manner. Thank you.”

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Posted 3 weeks ago

Thank you for your wonderful review! We're so glad to hear that we addressed your issue quickly and professionally. Customer satisfaction is what we strive for, and it's always rewarding to hear when we've hit the mark. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Wine cooler arrived on time. Was contacted by delivery drivers to say ETA. Brought into house, unpacked and we put it into the kitchen. Very polite friendly drivers. Very helpful. 5 stars.”

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Posted 3 weeks ago

Thank you for your wonderful review, Paula! We're so pleased to hear that your wine cooler arrived on time and that our delivery team provided you with such a friendly and helpful service. Your positive feedback means a lot to us! If you ever need anything else, don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very happy with the seamless and professional service received from Domestic & General from start to finish, from the helpful and informative advice received from your Customer Service team over the phone, and the user friendly website which made selecting a new washing machine easy, to the man who delivered the washing machine and installed so quickly, and last but not least, how the insurance cover was made so easy being applied to the new washing machine so efficiently, all in all an excellent service received from all parties involved, thank you so much, and the new washing machine is great too. If only other companies were as polished, efficient and provided as fast a service as Domestic and General have ... ! Well done 👏”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had such a seamless experience with our service from start to finish. It's great to know that our customer service team, website, and delivery staff all contributed to your satisfaction. We strive to make everything as efficient as possible, and your kind words truly highlight our efforts. If you need any further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Easy to set up. Easy to book an engineer. Engineer came on time. Slight delay in the engineer’s report getting to D&G. New appliance delivered and installed on the agreed date. Beware - some policies do not include disposal of old or installation of new. Good installation job by the engineer.”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review! We're delighted to hear that you found our service easy to navigate and that the engineer arrived on time. It's great to know that your new appliance was delivered and installed as promised. We appreciate your tip regarding the policies, and we always aim to provide a high standard of service. If you need any further assistance, feel free to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I am always impressed with the service at Domestic and General. Most recently, our fridge was beyond repair and it was replaced within days, without any quibble. Everyone I was in contact with was friendly, polite and professional. Great service!”

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Posted 3 weeks ago

Thank you for your stellar review! We're thrilled to hear that you had such a positive experience with the service at Domestic and General. It's wonderful that our team could assist you promptly and professionally. Your kind words encourage us to keep delivering great service! If you need anything else in the future, please don’t hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 weeks ago

“My appliance was damaged when arrived the paint had faded and there was a dent at the top as my delivery was running late it came after 5. I tried to call the relevant department but they had closed I was told not to plug it in by the driver until I had spoke to someone I did speak to someone who told me the supervisor said I was to plug it in due to my sons medication needed storing I’ve been expecting a call to correct the problem and 6 days later still waiting”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We’re truly sorry to hear about the damage to your appliance and the issues with our delivery service. Your frustrations are understandable, especially given the importance of your son’s medication. We strive to provide the best service possible, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and are committed to resolving the situation as quickly as we can. We have contacted you privately so we can quickly take care of your issue! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I was very impressed with the resolution of my leaking washer dryer. After i complained that the machine was still leaking after the engineer tried to repair it D&G did not hesitate to suggest a new machine. The new machine arrived quickly and the old one taken away for a small fee. The only problem I have is that there was no option for installation so it took me nearly a day to install it and adjust the door to fit the unit. As 77 year olds it pushed my wife and I to the limit!”

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Posted 4 weeks ago

Thank you for your kind review, Keith! We're delighted to hear that we could resolve the issue with your washer dryer promptly and that you appreciated the quick delivery of your new machine. We understand that installation can be a challenge, especially when you're not quite as spry as you used to be, and we appreciate your patience in making it work. If you ever need assistance or have any questions, please don't hesitate to reach out! Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Was not happy with the delivery only sent one man would not talk to me only my husband told him to take machine round the back to get in the house but would not and rammed it though front door then would not plumb it in so didn’t under wrap we put the old one out the back so it was easier for him but again rammed it though the front door”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, and we’re truly sorry to hear about the issues you faced during your delivery. We understand how frustrating it must have been not only with the delivery process but also with the communication from our team. It's important to us that our customers receive their items with care and proper assistance, and it’s clear we didn’t meet that standard in your case. We’re working diligently to ensure that similar situations are avoided in the future. Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Great service but the delivery guys didn’t bring my to to my door still happy with my new tv”

Helpful Report

Posted 4 weeks ago

Thank you for your review, Arfan! We're thrilled to hear that you're happy with your new TV. We're sorry to hear that the delivery experience didn’t meet your expectations, but we appreciate your understanding. Your feedback is valuable to us as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I just received a new AEG Washer Dryer from D&G partner marks and electrical which has then broke 9 days later I spoke to a manager and calk centre worker who did not help, rang again in the morning passed from pillar to post having to call each company to sort out a replacement estimated time for replacement 4 weeks! I called D&G again got put through to a lovely lady called Karen from product replacement who sorted everything for me . Karen was lovely polite and compassionate. Within 30 minutes my new washer dryer will arrive in 3 days and she even got me a refund for delivery snd instalation. Karen is honestly the only reason I will continue with D&G fantastic member of staff the other 3 members I spoke to before her could do with extra training. Well done Karen and thank you for treating me like a valued customer.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your great review, Leonie! We're so pleased to hear that Karen was able to assist you and that you felt valued through the process. We truly appreciate your feedback regarding our team's performance and will certainly take it into account for training. It's wonderful to know that you're continuing your journey with us! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Customers service was there to help me with my answer u is a brilliant company 👌”

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Posted 4 weeks ago

Thank you for your fantastic review! We're thrilled to hear that our customer service team was able to help you and that you think so highly of us. Your kind words mean a lot and motivate us to keep providing excellent service. If you need any further assistance, we're here for you! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Absolutely appalling. Took an ages to get the replacement arranged. First attempt at delivery when packaging removed the fridge freezer was badly damaged. It had obviously been packed like that. The second attempt at delivery it wasn't delivered as the driver couldn't find my address. This despite it being a park home on a small estate. A map of the site clearly placed at the entrance, the site office opposite the entrance and workers on site. Despite having my phone number they didn't think to call me. I should have been at work on both days and had arranged for an engineer to attend to install it. I am extremely angry about this ineptitude. It is now due to be delivered on another day when I should be at work!!”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your experience, Gareth. We're truly sorry to hear about the difficulties you've faced with both the delivery and the condition of your fridge freezer. We understand how frustrating it must be to deal with damage and delivery errors, especially when you're trying to coordinate things around your work schedule. Your feedback is invaluable to us, and we’ll be taking it seriously to ensure our processes improve in the future. We aim for a seamless experience for all our customers, and it’s clear we missed the mark this time. We appreciate your patience, and we’re here to help resolve this for you as quickly as possible. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Great service.”

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Posted 4 weeks ago

Thank you for your fantastic review, Craig! We’re thrilled to hear that you received great service from us. Your satisfaction is our top priority, and your kind words encourage us to keep delivering the best experience possible. If there’s anything more we can assist you with, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

Domestic and General is rated 2.7 based on 1,088 reviews