Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 840 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“The whole process took too long. It took over 2wweks to get an engineer. Another 2 weeks after chasing it up to get be told I need a replacement. Paid for collection , despite having AO ( install, replace and collection). Delivery guys said that they were not instructed to install. Machine still not installed 😕”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, John. We sincerely apologize for the delays you faced and the confusion regarding your installation. We understand how frustrating this situation must be, and it’s certainly not the standard of service we strive to provide. We have sent you a private email so we can better assist you. Thank you for giving us the chance to make this right. The Domestic & General Team

Posted 1 month ago

“Very good with the servic on time”

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Posted 1 month ago

Thank you for your kind review, Azam! We’re delighted to hear that you found our service to be timely and efficient. It’s great to know that we met your expectations. If you need any further assistance, please feel free to reach out. We’re always here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“We are please with the service we get.”

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Posted 1 month ago

Thank you for your lovely review! We’re so glad to hear that you are pleased with the service you received. Providing a great experience for our customers is our top priority, and it's rewarding to know we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Immediate appliance replacement when my washing machine couldn't be repaired, very pleased”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Jackie! We're so glad to hear that we could provide you with an immediate replacement for your washing machine. It's always our aim to ensure our customers are pleased with our service. If you ever need any further assistance, please don’t hesitate to reach out. We're here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“My experience with this company is a series of disasters, I have to call them to say I think they should be doing my annual check and then I have to call the company they appoint to make the appointment for my boiler service. When mentioned, I was encouraged to make a complaint and really that’s where the problems began……. I haven’t ever had to use this company for an emergency breakdown but I have always been happy with the service of my boiler and the people sent to execute the work. To summarise, they could help their reputation if they were more efficiently pro-active and preempted your phone calls reminding them it was about time they booked in with you to fulfil their annual service promise. ……. the complaints department doesn’t call back when they say they will either …….ever feel somebody was having a laugh?”

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Posted 1 month ago

“Gave me the advice about my account which I asked for .”

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Posted 1 month ago

Thank you for your great review! We’re glad to hear that you received the advice you needed about your account. Our team is always here to assist you with any questions or concerns. If there's anything else you need, please don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“From start to finish of my problem the customer servive team and the company who you booked for delivery and removal of the old machine plus them installing the new machine was faultless,can't say thankyou enough i was totally happy with the service you provided, plus the new machine is lovely Thankyou!!!!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We're thrilled to hear that our customer service team made your experience seamless from start to finish. It's fantastic to know that you're enjoying your new machine as well! If you ever need assistance in the future, please don’t hesitate to get in touch. We’re always here for you! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Wouldn’t fix boiler said it had 2 pressure release valves had been servicing boiler for 2 years but hadn’t noticed this and wouldn’t do any more work on boiler till I had this fixed”

Helpful Report

Posted 1 month ago

“within 2 hours I recieved confirmation that my old dishwasher was unrepairable & sent me choice of mew machines for replacement ( engineer said wait 72 hours!) I choose my new machine online & was delivered 5 days later as it was the Easter weekend. Delivery guys were amazing polite friendly & bought machine unpackaged & took picture of machine. Very happy with my new improved dishwasher. Thank you D & G for excellent service”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Terri! We’re delighted to hear that your experience with us was so convenient and efficient, especially during the busy Easter weekend. It's great to know that you're happy with your new dishwasher and the service you received from our delivery team. If you need anything else in the future, don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Gas engineer talked me through problem and was very professional and reassuring. Very pleased with work done on my boiler”

Helpful Report

Posted 1 month ago

Thank you for your excellent review! We're thrilled to hear that our gas engineer was professional and made you feel reassured while resolving the issue with your boiler. It's great to know you're pleased with the work done! If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here for you! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Hard to contact boiler service company,didn’t turn up for fist appointment,but engineer very professional , and competent. Would be better to allocate a four out time slot rather than just a day .”

Helpful Report

Posted 1 month ago

“Leon was amazing he was very professional also with me being disabled I didn't have to help or worry about anything. 5 star he also tidied up after himself and made me feel not on edge”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review, Helen! We're delighted to hear that Leon provided you with such professional service and helped make your experience stress-free. It's wonderful to know that you felt comfortable and that he left everything tidy! If you ever need assistance again, please don’t hesitate to reach out. We're always here to help you! Many Thanks, The Domestic & General Team

Posted 1 month ago

“The engineer who came could not take on board the problem! At the time of his visit the fire lit - but why did he light the fire when he said there was a gas leak and then shut off the gas? Our service engineer had diagnosed the problem after consulting the manufacturer. The engineer did not recognise that there was a problem nor the terminology. Our insurance cover would cover the cost our service engineer said ; it would seem not as the engineer said the fire was working at the time of his visit. Getting connected to the appropriate customer service person was not easy.”

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Posted 1 month ago

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Posted 1 month ago

“I cannot fault the service thank you The replacement of my washing machine was faultless.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback, David! We're delighted to hear that the replacement of your washing machine went smoothly. Ensuring a hassle-free service experience is our priority, and it's fantastic to know we hit the mark for you. Should you need any assistance in the future, please feel free to reach out. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Very quick booking system. Engineer arrived in two days, and fault fixed quickly.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review, Karen! We're delighted to hear that our booking system and the prompt arrival of our engineer made for a smooth experience. If you ever need assistance again, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Despite clear policy documents stating that both the boiler and controls are covered, the company has repeatedly denied coverage for the controls—specifically a Motorised Valve that is explicitly listed. Even after one support agent acknowledged the controls were covered and sent an engineer, the repair was halted without explanation. I’ve since been told by multiple agents that the controls aren't covered, with one even suggesting it might be a printing error—unacceptable. The dispute team reviewed the case and rejected the claim, despite the evidence.”

Helpful Report

Posted 1 month ago

“They never get in touch to let you know your service is due. Unfortunately I didn't realise the date and it ended up 2 months overdue. The same for my first service, I had to chase it up. Once I managed to speak so someone it was a quick response and a positive experience from the workman.”

Helpful Report

Posted 1 month ago

“Very poor service from them, booked repair online and it was confirmed for engineer to attend next day, engineer arrived had to telephone heating company that was attending they had no record of booking then back on to on phone to D&G took six days for engineer to arrive. D&G very quick to take your money, you get what you pay for.”

Helpful Report

Posted 1 month ago

“Always a pleasure to deal with and you can either ring or make a booking for a repair online. You get several reminders about your repair”

Helpful Report

Posted 1 month ago

Domestic and General is rated 2.3 based on 840 reviews