Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“The third party company who I insured the product with did not enter the correct product details and now they won't repair or replace the product even though I've been paying on this product for over 2 years!”

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Posted 10 months ago

“The problem with the machine has not been corrected even though someone has called 3 times. The finish liquid still does not go into the machine.”

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Posted 10 months ago

“Disappointed in not taking away faulty freezer as required but new freezer installed straight away”

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Posted 10 months ago

“The tumble dryer repair went really well and we were very happy, and the engineer was great, ufortunately the tumble has just developed a screeching noise which requires repair. I presume this won't be sufficient to get and engineer back out. I will raise another call and will be happy to review afterwards. We have always been very satisfied with D&G service in the past.”

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Posted 10 months ago

“Not needed, makes hard to cancel”

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Posted 10 months ago

“I waited for six weeks to have my washing machine damaged parts to be replaced. But parts were difficult to obtain, in the end G&GI offered me a new washing machine which I'm most grateful for. I was also given a amount for the inconveniences costs which I was also happy for. I plan celebrate my birthday and my husbands birthday with the sum. Thank you so very much D,&G for chairing me up.”

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Posted 10 months ago

“I am very happy with you as I have been help with my repairs”

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Posted 10 months ago

“Polite and efficient no mess”

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Posted 10 months ago

“I have 2 appliances insured with domestic and general they have both broken down and the service from D & G has been second to none .Technicians that have come have been polite and put covers down which I appreciate them taking care of the room which they are working in”

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Posted 10 months ago

“Happy as always. Peace of mind”

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Posted 10 months ago

“I have 4 appliances with D&G and over time all have been replaced without question. The service is exellent and as such I have the highest regard to the service they offer.”

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Posted 10 months ago

“5 stars all day long always do a great repair when needed”

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Posted 10 months ago

“Since I spoke to your engineer my shower is still going more hot than cold. I haven't been very well the last few days which is why I haven't been in touch. I tried to ring this morning but before I spoke to anyone I got cut off.”

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Posted 10 months ago

“I cannot fault them for their service. The only problem I find is that sometimes, you may have to wait a few days for the repair, but I sort of expect that by the time they have ordered the needed part for an older appliance.”

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Posted 10 months ago

“I found them to be very helpful.”

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Posted 10 months ago

“What a waste of time 4 times my washing machine and it still not working right so I give in waste of money and my time”

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Posted 10 months ago

“Always greeted with happy and very helpful engineer who always did their utmost to correct the issue on the first call. But I do think that they are getting. Bit overpriced. I have been with D&G for many years of coverage with many appliances covered”

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Posted 10 months ago

“I have been with them for many years very great service I am happy”

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Posted 10 months ago

“Excellent service. The engineer arrived when promised & carried out the repair efficiently.”

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Posted 10 months ago

“Your engineer was excellent and, of course, I am pleased that you were able to fix my machine within 10 days and with no point-of-contact payment. However - your appointment-booking system is appalling. It appeared to be impossible to tell you that I would not accept an appointment before 7:30am or after 8pm”

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Posted 10 months ago

Domestic and General is rated 3.1 based on 1,637 reviews