Login
Start Free Trial Are you a business? Click Here

Domestic and General Reviews

2.7 Rating 1,088 Reviews
42 %
of reviewers recommend Domestic and General
2.7
Based on 1,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Domestic and General Reviews

Write Your review

Domestic and General 2 star review on 23rd January 2023
Anonymous
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
8
Anonymous
Anonymous  // 01/01/2019
Domestic and General staff was not helpful. I was transferred to 7 different people in two different departments. Waiting on hold for about 20 minutes each time I was transferred. My experience was terrible and my appliance is still not repaired.
Helpful Report
Posted 1 month ago
Thank you for sharing your experience. We’re truly sorry to hear about the lack of support you encountered and the multiple transfers you had to go through. It's understandable to feel frustrated when you just want your appliance repaired promptly. We aim to provide efficient and helpful service, and it’s clear we fell short this time. Your concerns are important to us, and we will be reviewing our processes to ensure situations like this are improved in the future. We have sent you a private message, as we would like the opportunity to assist you further. Many thanks, The Domestic & General team
Posted 3 weeks ago
Low costs and great service
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're thrilled to hear that you found our costs to be low and our service to be great. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
Delivery of replacement fridge failed twice, despite information being passed on to delivery company. Drivers both times said longer should have been allowed and it needs to be two experienced engineers. Even after the first time when the driver took photos and made notes of what needs to be done and I called in advance of the second delivery to check they had this information, the information was not passed on and the driver was unable to deliver.
Helpful Report
Posted 1 month ago
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your fridge delivery and the lack of communication regarding the requirements. It's completely understandable that this has caused frustration, especially after you took the time to inform us ahead of the second attempt. We aim to provide a smooth delivery experience, and it’s clear we did not meet your expectations in this instance. Your concerns are important to us, and we will be reviewing our processes to prevent such situations in the future. Thank you for your patience as we work to resolve this matter. Many thanks, The Domestic & General team
Posted 3 weeks ago
Delivery was great to guys were really helpful one of the best
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review, Sally! We’re thrilled to hear that our delivery team was so helpful and that you had a great experience. We truly appreciate your kind words and support! If you need any further assistance, please don’t hesitate to let us know. Many thanks, The Domestic & General team
Posted 3 weeks ago
D&G arranged to repair my washer dryer, it was deemed best to replace and I was able to pick a new washer dryer that took a few days to come. Overall happy with service.
Helpful Report
Posted 1 month ago
Thank you for your kind review, Samson! We're glad to hear that our team assisted you in picking a new washer dryer and that you were happy with the service throughout the process. Your satisfaction is our priority, and we truly appreciate your feedback! If you have any more questions or need further assistance, please don't hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
They are polite and helpful price is great they delivery was on time
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review! We're thrilled to hear that you found our service polite and helpful, and that your delivery was on time. Your satisfaction means the world to us! If you need anything else, please don't hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
The delivery went smoothly and when there was a small problem it only took a phone call to sort out. Everyone was very helpful
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're thrilled to hear that everything went smoothly with your delivery and that our team was able to help you promptly with the small issue. Your positive feedback about our customer service truly means a lot to us! If you have any further questions or need assistance, please don't hesitate to reach out. Warm wishes, The Domestic & General team
Posted 3 weeks ago
The service was great to the phone call, enginer and work completion.
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review, Paula! We're thrilled to hear that you had a great experience with our phone service, the engineer, and the completion of the work. Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need assistance again, please don't hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
I am pleased with my new washing machine but not so pleased with the service from D&G as I was 3 weeks without a washing machine I think it took too long to sort this out. Maybe a voucher would have speeded up the process.
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're glad to hear that you’re pleased with your new washing machine, but we truly apologise for the inconvenience caused during the service process. It’s understandable to feel frustrated being without a washing machine for three weeks, and we appreciate your suggestion regarding a voucher to expedite matters. Your experience highlights areas where we can improve, and we’ll take your comments into consideration as we strive to enhance our service for all customers. Many thanks, The Domestic & General team
Posted 3 weeks ago
Very disappointed with replacement service. Product delivery very slow and then we had to arrange our own fitting at extra expense.
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're sincerely sorry to hear about your disappointment with our replacement service. We understand how frustrating it can be to experience delays in delivery and additional costs for installation. It's important to us that our customers have a positive experience, and it appears we fell short this time. We appreciate you bringing this to our attention, and we will work toward improving our service. If there's anything further we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
Quick response to issue and replacement of appliance.
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're thrilled to hear that we could respond quickly to your issue and efficiently replace your appliance. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
Fantastic service. Managed to get an engineer appointment within a week. Very polite and professional. In the end the washing machine was a "write-off" so I now have a brand new, considerably better quality machine for zero extra cost. Plus, my monthly premium has gone down! Win win and a very happy, grateful customer.
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We’re thrilled to hear that you managed to get an appointment with an engineer so quickly and found our service polite and professional. It's wonderful to know that you ended up with a brand new washing machine at no extra cost, and with a reduced monthly premium too! We truly appreciate your feedback and are here if you need anything else. Many thanks, The Domestic & General team
Posted 3 weeks ago
D&G dealt with my claim so quickly no quibbles, the replacement range cooker was delivered really quickly
Helpful Report
Posted 1 month ago
Thank you for sharing your experience, Jane! We're thrilled to hear that your claim was handled swiftly and that the replacement range cooker was delivered quickly. Our team works hard to provide efficient service, and your feedback truly brightens our day! If you ever have any questions or need further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
Customer service was excellent throughout the all process.the replacement washing machine was delivered and connected on time everything was perfect
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our customer service and that your new washing machine was delivered and connected on time. It’s wonderful to know everything went perfectly for you! If there's anything else we can assist you with, please don't hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
Excellent service from initial call to book someone out to look at our fridge/freezer to the electrician who came out who was courteous and on time. He took some images and said as the inside skin had split it could not be repaired and so a replacement would be needed. Received options the very next day and once selected the replacement, we were able to arrange delivery which also came at the appointed time. Over the moon that we had the foresight to get it covered by Domestic & General
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review, Lynn! We're delighted to hear that you received excellent service from start to finish. It’s wonderful to know that the electrician was courteous and punctual, and that you found our process of handling your replacement smooth and efficient. Your satisfaction truly makes our efforts worthwhile! Should you need any further assistance, please don't hesitate to get in touch. Many thanks, The Domestic & General team
Posted 3 weeks ago
Due to not being able to fix my tumble dryer they gave me a brand new one. Tge delivery was very quick and I only had to pay a little fee for the tumble dryer. The service was very quick and I'm happy to be with domestic and general.
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review! We're thrilled to hear that you received a brand new tumble dryer and that the delivery was quick and smooth. It's wonderful to know that you found our service efficient and that you're happy with your experience at Domestic and General. Your satisfaction is our priority! If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team
Posted 3 weeks ago
Good service
Helpful Report
Posted 1 month ago
Thank you for your kind review! We're so glad to hear you had a positive experience with our service. Your feedback is greatly appreciated and helps us continue to provide excellent service to all our customers. If there's anything more we can assist you with, just let us know! Many thanks, The Domestic & General team
Posted 3 weeks ago
Customer service was very poor, too many phone calls and too difficult to speak to anyone. Delivery ok, shame it didn’t include plumbing in.
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're sorry to hear about your experience with our customer service and understand how frustrating it can be to navigate through multiple calls. Your concerns are important to us, and we are constantly looking for ways to improve our communication. Regarding the delivery, we appreciate your input about the plumbing service not being included. We strive to offer a comprehensive experience, and your comments will help us enhance our services in the future. We are here to assist you and ensure that your concerns are addressed. Many thanks, The Domestic & General team
Posted 3 weeks ago
Managed to get a replacement washing machine within a week after it was found the previous one was irreparable.
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're so pleased to hear that you received a replacement washing machine so quickly. Our team works hard to ensure that issues are resolved efficiently, and it’s great to know we were able to meet your needs. If you have any further questions or require assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
Excellent service
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're so glad to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
Domestic and General is rated 2.7 based on 1,088 reviews