Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Finds the cheapest repair techs. Lies about when service can be performed. Do not use them whatsoever.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your experience and the concerns you've raised. It’s disappointing to know that you felt our service fell short and we appreciate honest feedback like yours as it helps us improve. We strive to ensure that our customers receive timely and effective support, and we're genuinely sorry that we didn’t meet your expectations this time. If you’re open to it, please check your email for a message from us so we can assist you further. Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“BRILLIANT AND QUICK SERVICE WELL EXECUTED AND THE SERVICE OPERATOR KNEW HIS JOB AND COMPLETED THE TASK WITH EASE”

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Posted 2 weeks ago

Thank you for your glowing review, Sandra! We're thrilled to hear that you found our service brilliant and quick. It's great to know that our operator was knowledgeable and made the task seamless for you. Your feedback inspires us to keep up the great work! Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“Shockingly poor service, I took out insurance on a new computer I bought from Argos which was covered by Domestic and General. My computer stopped working last week and I phoned get it repaired. They referred to a company that is on the other side of the country Greenbridge Technology, booked collection on the Monday which I had to take a day off for as they only collect Mon to Friday. They wait til I have the day off in the Friday to ring my to say DPD can’t collect it as they don’t have the right sized box to put it in. No customer service there at all. Went back to Domestic and General totally unwilling to resolve the issue because their contractor let me down. Unfortunately I am on holiday so now have to wait for 3 weeks to get it repaired collected that have to sort again when I get back then another 2 week wait for it to be fixed. No alternatives no offer to support other than an offer of 3 month free cover which I rejected as that doesn’t fix my computer. I don’t want compensation I want the service I have paid for. So it was left for me to sort out when I return from holiday and once done I’ll be cancelling all of my policies with them.”

Helpful Report

Posted 2 weeks ago

We’re truly sorry to hear about your experience, Colin. It’s disheartening to know that you faced such issues with the repair process and our service. We understand how frustrating it must be to have your computer out of action, especially with your holiday plans. Your feedback is invaluable, and we want to assure you that we're taking your comments seriously. We strive to provide seamless service, and it's clear we have missed the mark this time. Thank you for letting us know about your experience, The Domestic & General team

Posted 2 weeks ago

“4 appliances covered. fridge/freezer too much ice. engineer called need new door nd seal. after 2weeks visit cancelled - why? no idea. then cooker knobs break. speak to useless girl at whirlpool and asked to just post control knobs rather than engineer. result both repairs cancelled with no knobs or repair to freezer. now on phone for hour plus.....basically whirlpool are a very bad choice by domestic and general for repairs”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your frustrating experience with both your fridge/freezer and cooker repairs. It’s disappointing to know that we didn’t meet your expectations and that communication fell short during this process. We understand how important it is to have your appliances working properly and we appreciate your patience as we resolve these issues. Your feedback is valuable to us and helps us improve our services. Please check your email, as we’ve reached out to discuss how we can assist you further. Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“It's been 2 months to repair my tumble dryer and it's still not working as it should. It's making a noise I complained about and they are now saying it is fixed slightly loader than normal, was told I need a replacement dryer, when I contacted them they said it was fixed. Numerous part fitted but not fixed problem. Not very happy with the service they provided. ( THOUGHT IT WAS NEW FOR OLD IF COULD NOT BE REPAIRED)”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your experience with the tumble dryer repair, Mr. It’s disappointing to know that despite our efforts, the issue persists and that there has been confusion regarding the status of your repair. We understand how frustrating it can be when appliances don’t work as they should and the service isn’t up to your expectations. Your feedback is important to us, and we are here to help find a resolution. If you could please check your email, we have sent you a message to discuss your situation further. Thank you for bringing this to our attention. The Domestic & General team

Posted 2 weeks ago

“GOOD SERVICE”

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Posted 2 weeks ago

Thank you for your positive review! We’re glad to hear that you experienced good service. Our team strives to provide the best support possible, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“I called 3 times to cancel a warranty, but after expressing my concerns, they put me on hold and then hung up on me. I went to the website, to my plan, clicked on "Cancel" and then got a message saying I had to call the same number that hung up on me.”

Helpful Report

Posted 3 weeks ago

We truly apologize for the frustrating experience you've had while trying to cancel your warranty. It’s concerning to hear about the lack of support during your calls and the difficulty you've encountered on our website. We value your feedback, as it helps us understand where we need to improve. Our goal is to provide clear communication and a smooth cancellation process, and it’s clear we have fallen short in your case. If you would like further assistance, please check your email, as we’d love the opportunity to help resolve this issue for you. Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“The technician was punctual, polite and very professional.”

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Posted 3 weeks ago

Thank you for your wonderful review! We're delighted to hear that our technician was punctual, polite, and professional. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Best customer service”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Shokat! We're thrilled to hear that you had the best customer service experience with us. Our team is dedicated to ensuring you receive top-notch support, and it's wonderful to know we hit the mark. Thanks for sharing your thoughts with us! Many thanks, The Domestic & General team

Posted 2 weeks ago

“If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which had broken down again. Hotpoint ‘engineer’ (I say that loosely) turned up with no parts and had to come back a week later. Turned up today and the parts don’t work. He stated to me he’d tried everything and that I’d need a replacement. Happily choosing my new washing machine only to receive an email saying they’re coming again IN ANOTHER WEEK with all the parts that are needed and no new washing machine. It will have been 2 1/2 weeks without a washing machine for a household of 6 with a vulnerable elderly female whose sheets are changed daily. I am beyond livid. I have numerous plans with them all of which will be cancelled.”

Helpful Report

Posted 3 weeks ago

We’re truly sorry to hear about your recent experience, Teresa. It’s understandable to be frustrated, especially with the impact of having to go without a washing machine for so long. We sincerely apologize for the delays and miscommunication regarding your repair. Your feedback is very important to us and we want to assure you that we’re taking this matter seriously. We strive to provide timely and effective support, and it’s clear we may have missed that mark in your case. Please check your email for a message from us. We’re here to assist you in any way we can. Warm regards, The Domestic & General team

Posted 2 weeks ago

“The problem was not fixed, as the light still comes on, but there is I heat so I feel it’s ok”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We’re glad to hear that you have heat, but we’re sorry the issue with the light remains unresolved. It's important to us that all aspects of your appliance function properly, and we appreciate your understanding. Please don’t hesitate to reach out to us for further assistance; we’re here to help. Many thanks, The Domestic & General team

Posted 2 weeks ago

“I love the peace of mind I get knowing that my appliance is covered by Domestic and General. When my Washer Dryer broke recently I was able to instantly pop online to book an engineer visit. The engineer was very professional, he showed id when he arrived, he respected my property and explained what the problem was but best of all he fixed it the same day. I wouldn’t be without this guarantee.”

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Posted 3 weeks ago

Thank you for your fantastic review, Sam! We’re so pleased to hear that you found peace of mind with our coverage. It’s wonderful that our engineer was able to assist you promptly and professionally. Your kind words about our service mean a lot to us and motivate us to keep delivering great experiences. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Recommended”

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Posted 3 weeks ago

Thank you for your fantastic review! We're so pleased to hear that you found our service to be recommended. Your satisfaction is our top priority, and your feedback motivates us to keep delivering our best. Many thanks, The Domestic & General team

Posted 2 weeks ago

“In all the areas of service etc you achieve good standards.”

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Posted 3 weeks ago

Thank you for your fantastic review! We're delighted to hear that you found our service standards to be good across the board. Your kind words mean so much to us and motivate our team to continue delivering excellent support. Many thanks, The Domestic & General team

Posted 2 weeks ago

“generally the service is good .i was lucky and had to push for a quicker date the normal procedure from seeing a engineer and getting a new appliance is a long winded procedure . normally you would have to wait at least 5 working days . when your using a washing machine daily and have to wait a week its too long . but i was lucky the support from staff on the phone managed to get a REPLACMENT in 2 days AFTER ENGINEER . THE ENGINEER WAS MESSY WHO FIRST CAME AND DID NOT TIDY UP, LEAVING THE FLOOR IN a great deal of MESS and dangerous ESPECIALLY NOT APPROPRIATE I AM DISABLED.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We're glad to hear that you found our service generally good and that our staff was able to assist you with a quicker replacement. We understand how inconvenient it can be to wait, especially when relying on a daily appliance, and we appreciate your patience. We're truly sorry to hear about the mess left behind by the engineer; this is not the standard we strive for. Your comments will be shared with our team to ensure improvements are made. Thank you for sharing your thoughts. The Domestic & General team

Posted 2 weeks ago

“After initial problems re telephone system and getting the right person for my Beko product , I did get an excellent repair. The engineer was extremely knowledgeable, pleasant and helpful.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We're pleased to hear that once you connected with the right engineer, you received excellent service for your Beko product. We understand that initial issues with our telephone system can be frustrating, and we appreciate your patience as we worked through them. Your feedback about the engineer’s knowledge and helpfulness means a lot to us, as we strive to provide the best support possible. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, The Domestic & General team

Posted 2 weeks ago

“Tv man couldn't fix the problem as it needed a new Virgin box.”

Helpful Report

Posted 3 weeks ago

We’re truly sorry to hear about your experience with the TV repair. It’s disappointing to know that the issue could not be resolved as expected. We understand how frustrating it can be when a problem persists despite efforts to fix it. Your feedback is important to us, and we appreciate you sharing it. Please feel free to reach out to us directly, as we’d like to support you further. Thank you for getting in touch. Best wishes, The Domestic & General team

Posted 2 weeks ago

“No problems very knowledgeable and respectful engineer easy to make appointment and all sorted within a couple of days”

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Posted 3 weeks ago

Thank you for your fantastic review, Philip! We’re so glad to hear that our engineer was knowledgeable and respectful, and that scheduling was a breeze. Your kind words motivate us to maintain our high standards and deliver excellent service every time. Warm regards, The Domestic & General team

Posted 2 weeks ago

“fast helpful repair, great engineer”

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Posted 3 weeks ago

Thank you for your fantastic review! We're so pleased to hear that you experienced a fast and helpful repair. It's wonderful to know that our engineer made a positive impact during your service. Your feedback is greatly appreciated and motivates us to keep delivering excellent service. Best wishes, The Domestic & General team

Posted 2 weeks ago

“Everything about this repair request was spot on. Arranging an appointment was easy and very prompt. The agent I spoke on the phone was knowledgeable and extremely helpful. The technician who came to my home was first class in every way. Thank you.”

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Posted 3 weeks ago

Thank you for your fantastic review, Ann! We're so pleased to hear that everything went smoothly with your repair request. It's great to know that our agent and technician provided you with top-notch service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent support. Warm regards, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 3.1 based on 1,633 reviews