Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 840 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Have had my plan covering 3 appliances for over 5 years had to use multiple times has been a great experience each time I have had a engineer visit. Brilliant service and worth the money”

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Posted 2 months ago

Thank you for being part of Domestic & General for over 5 years—we’re truly grateful for your loyalty! It’s wonderful to hear your positive feedback and that our engineers have consistently exceeded your expectations. We’re here whenever you need us to keep things running smoothly. Many Thanks, The Domestic & General Team

Posted 2 months ago

“Peacecof mind knowing I have cover”

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Posted 2 months ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad we give you peace of mind! If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 2 months ago

“I have had a warranty plan with yall for 4 months. When I needed yall. I was told it would take months before anyone could come out because no one was available in my town. Why was I not told this when I bought the plan. So I have wasted my money because I'm told you will not reimburse me as well. This is a very sorry company do not use them. It's a waste. I have canceled my plan on all my new appliances and others I had. Do not use these people. You have been warned.”

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Posted 2 months ago

Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the issues you've faced. We understand how frustrating it must have been, and we completely sympathise with your concerns. To address this, we’d like to reassure you that in situations where we cannot provide assistance, we encourage you to find your own repairer, and we will be happy to reimburse the costs. We have sent you a private message with our contact information to right the situation. Thank you for giving us the opportunity to put things right. The Domestic & General Team

Posted 2 months ago

“Excellent service, the Engineer was great and very helpful. Our worries were soon over, he was just brilliant. We consider the price of cover well worth it, for peace of mind. I will strongly recommend Domestic and General.”

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Posted 2 months ago

Thank you so much for your review! We're thrilled to hear that our engineer was able to provide you with great service and support. It’s fantastic to know that you feel the price of cover is worth it for peace of mind. Should you need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 2 months ago

“Repairing my appliance .Just wished it was easier to ask for engineer”

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Posted 2 months ago

Thank you for your feedback! We appreciate your suggestions for making it easier to request an engineer. It's great to hear that you're satisfied with the repair process overall. If you have any further thoughts or need assistance, please don’t hesitate to reach out. We're here to ensure everything runs smoothly for you! Many Thanks! The Domestic & General Team

Posted 2 months ago

“It is by far the worst customer experience I've had with a company. If you name it they did it. I'm not sure how they are still in business. To anyone who wants to use them for appliance warranties and repair BEWARE. The level of incompetence and disregard for their customers is so disappointing. 1. Very poor responsiveness 2. Sent techs out over 5x and issue still not resolved 3. They refuse to replace my unit even though we been customers for years 4. Management and customer service does not get back to you 5. Rude customer service representatives that hang up on you”

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Posted 2 months ago

Thank you for sharing your concerns with us. We're deeply sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to deliver, and we appreciate you bringing these issues to our attention. We take your feedback seriously and will use it to improve our service and training processes. To assist you further and resolve the matter promptly, we have sent you personalized email. Our team will prioritize your case and work with you to ensure it is addressed effectively. Thank you for your patience, The Domestic & General Team

Posted 2 months ago

“Easy to book a repair online. Prompt service and ovendoor fixed quickly.”

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Posted 2 months ago

Thank you for your fantastic review, Pat! We’re thrilled to hear that booking a repair online was easy and that your oven door was fixed quickly. If you need any further assistance, feel free to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 2 months ago

“Our replacement item arrived speedily without fuss.”

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Posted 2 months ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 2 months ago

“Dealt with problems quickly”

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Posted 2 months ago

We sincerely appreciate you taking the time to share your feedback with us! We're delighted to hear that we were able to address your problems so quickly. Your satisfaction is our priority, and we're always here to assist when you need us. Many Thanks! The Domestic & General Team

Posted 2 months ago

“No fuss, no bother, just first class service! Many thanks.”

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Posted 2 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you experienced first-class service without any fuss. We appreciate your kind words and look forward to assisting you again in the future. Many thanks, The Domestic & General Team

Posted 2 months ago

“Website easy to use, booked engineer, arrived and problem resolved within 48 hours”

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Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that our website was easy for you to navigate and that your issue was resolved quickly. If you ever need our assistance again, please don't hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 2 months ago

“Not happy with no one answering the phone Humans only required to talk to Nothing can be discussed with a robot!”

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Posted 2 months ago

“Very satisfied, engineer knew what the problem was ,worked quickly and efficiently”

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Posted 2 months ago

“D & G have kept our hotpoint oven going well. We recently got a new hotpoint dishwasher to replace an old one and have been happy with the service provided”

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Posted 2 months ago

Thank you for your kind words! We're thrilled to hear that we've been able to keep your Hotpoint oven running smoothly and that you're pleased with your new dishwasher. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help! Many thanks, The Domestic & General Team

Posted 2 months ago

“Account always down. ever been able to get to it. They say go to wesite to order repairs. Website always down Impossile to get somethig repared without endless calls each one with long inaudible warnings etc different voices, different accents, some tailing off and at the end "no one available" And this is the whole point of what you pay for Think twice before doing this. Once you start difficult to cancel because you have paid quite a lot and you wont want to waste the premiums. But they do eventually do the repairs. That is the good side.”

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Posted 2 months ago

“Repair was easy to book, fast, fixed on first visit and I was kept informed of the appointment time and engineers details - the engineer was friendly,tidy and efficient.”

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Posted 2 months ago

Thank you so much for your fantastic review, Paul! We're thrilled to hear that your repair experience was smooth and efficient. It’s great to know that our communication and the professionalism of our engineer made a positive impact. Should you need any assistance in the future, don’t hesitate to reach out—we're always here to help! Many Thanks! The Domestic & General Team

Posted 2 months ago

“The guy was very helpful and did the job and cleaned my tumble dryer afterwards, I ask him to order a condensed for my dryer and he did and That came quickly”

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Posted 2 months ago

Thank you so much for your kind words, Denise! We're thrilled to hear that our team was helpful and that your tumble dryer was taken care of. If you need anything else in the future, don’t hesitate to reach out. We’re always here to assist you! Many Thanks, The Domestic & General Team

Posted 2 months ago

“So helpful, good at job & friendly”

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Posted 2 months ago

Thank you so much for your wonderful review! We're thrilled to hear you found our team helpful and friendly. Your satisfaction means a lot to us, and we’re always here to assist you whenever you need it. Many Thanks! The Domestic & General Team

Posted 2 months ago

“Excellent service, thank you.”

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Posted 2 months ago

“Still waiting for the repair even though they were told we have a disabled grandson living with us.”

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Posted 2 months ago

Thank you for bringing this to our attention and I’m so sorry to hear about your experience. We completely understand the urgency of your situation, and it’s not the level of service we strive to provide. To help get things moving as quickly as possible, we’ve sent you a personalised email with further details and steps to assist you right away. Please know we’re doing everything we can to resolve this for you and your family. Thank you! The Domestic & General Team

Posted 2 months ago

Domestic and General is rated 2.3 based on 840 reviews