Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,089 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Everytime had issue with my appliances they always come to my rescue. I would never use any other insurance company for my appliances.”

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Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled to hear that we've been able to come to your rescue every time with your appliances. Your loyalty means the world to us, and we’re glad to be your go-to insurance company. If you ever need further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Arranged everything quickly. The engineer fixed the problem quickly and replaced the malfunctioning part. Well done.”

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Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that our engineer was able to resolve the issue quickly and efficiently. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Engineer attended went through all the things that could be wrong with my washing machine and explained a few things to me which could help in the future”

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Posted 1 month ago

Thank you for your amazing feedback! We're so glad to hear that our engineer was able to explain the potential issues with your washing machine and provide you with helpful tips for the future. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any more questions or need assistance down the line, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very well done all I had to do was answer the door when my cooker and when my dryer had to be replaced no problem”

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Posted 1 month ago

Thank you for your fantastic review, Ray! We're so glad to hear that the replacement of your cooker and dryer went smoothly and that you only had to greet our team at the door. Your satisfaction is our priority, and we appreciate your kind words! If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I signed up with Domestic and General. They quoted me one price and now the price is over $30 more per month. We wrote down the price quote when we spoke with customer rep. Very disappointed. They said they sent me an email with revised price? When I checked my emails, it was only a form letter acknowledging I signed up with them, no price update.”

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Posted 1 month ago

“Hopeless, never trust”

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Posted 1 month ago

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your negative experience with us. It’s disappointing to know that we didn’t meet your expectations, and we completely understand your feelings of frustration when trust is broken. If there's anything we can do to address your concerns, please feel free to reach out to us directly. Warm regards, The Domestic & General team

Posted 1 month ago

“There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!”

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Posted 1 month ago

Thank you for taking the time to share your experience, Eraine. We're truly sorry to hear about the distressing situation with your washing machine and the lack of communication surrounding your concerns. We acknowledge that a washing machine is essential in your home, and waiting for parts can understandably be very stressful. Your feedback about the health and safety aspects is invaluable, and we will strive to improve our responses to concerns like yours. We truly appreciate your loyalty over the years and want to ensure you feel valued as our customer. If you would like to discuss this matter further we have sent you a private message so we can address your concerns. Warm regards, The Domestic & General team

Posted 1 month ago

“My fridge freezer gradually showed signs of power loss the last week of may. I managed to get a visit from a mechanic on the 12th June Who discovered 3 faults Managed to fix two. But did not have the condenser it required. Had to rebook a second visit - 25th June. Now this has again been changed to 14th July. I am now finding this situation problematic as I am Aged 87yrs and having almost daily visits to replenish small amounts of food 87 year old”

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Posted 1 month ago

Thank you for your review. We sincerely apologize for the challenges you've faced with your fridge freezer and the delays in getting it repaired. We understand how inconvenient and frustrating this situation can be, especially given your circumstances. Your comfort and satisfaction are important to us, and we truly appreciate your patience throughout this process. Please know that we are here to support you. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm wishes, The Domestic & General team

Posted 1 month ago

“Have my washing machine insured with domestic and general, it developed a fault with the digital part and wasn't working, they came and repaired in 3 days, the engineer was helpful and did a great job repairing, no trouble since then.”

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Posted 1 month ago

Thank you so much for your amazing review, Caroline! We're so glad to hear that our team was able to swiftly repair your washing machine and that it’s been working well since. It’s wonderful to know that our engineer was helpful and did a great job. Your satisfaction means the world to us! If you need anything else in the future, don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 1 month ago

“Fast and efficient”

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Posted 1 month ago

Thank you for your wonderful review, Mam! We’re so pleased to hear that you found our service fast and efficient. Your Trust means a lot to us, and we’re here to help whenever you need us. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 1 month ago

“I am happy with the result and the service thank you..”

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Posted 1 month ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Always helpful never pushy when taking out new policy, good value for premium paid, quickly sort and pay for repairs sometimes very expensive ones I have been using them for many years and have always found total satisfaction, a good honest firm to deal with”

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Posted 1 month ago

Thank you for your fantastic review, Wendy! We're thrilled to hear that you've consistently found our team to be helpful and that you feel great value for your premium. It's wonderful to know that we've been able to assist you with repairs promptly over the years. Your trust in us means everything! If you ever need our help again, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“The engineer you sent was brilliant. He fitted a new heater & it amazes me how he can make my ancient machine work really well . He was so polite, friendly and caring. I wish he could do other repair jobs around our house! Lovely guy!! He's a real credit to you”

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Posted 1 month ago

Thank you so much for your fantastic review, Gail! We're thrilled to hear that our engineer not only fitted your new heater but also brought your ancient machine back to life. It’s wonderful to know he made such a positive impression with his politeness and friendliness. We’ll make sure to pass on your kind words to him – he truly is a great asset to our team! If you ever need assistance again, you know where to find us. Warm wishes, The Domestic and General Team

Posted 1 month ago

“Polite efficient. Helpful tips very patient”

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Posted 1 month ago

Thank you so much for your kind words, Pat! We're thrilled to hear that you found our team polite and efficient, and that our tips were helpful. Patience is key, and we're glad it made a difference for you! If there's anything more we can assist with, please don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“I have 4 appliances covered and every year the cover prices goes up. There is no incentive for loyal customers.”

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Posted 1 month ago

Thank you for your feedback. We understand your concerns about the rising costs of cover and appreciate your loyalty as a valued customer. We're sorry to hear you feel there are no incentives for long-term customers like yourself. We always aim to provide the best service and value for our customers, and we're continually working to improve. If you have any specific suggestions or concerns, we invite you to reach out to us directly. Warm regards, The Domestic & General Team

Posted 1 month ago

“It took more than 6 visits from an engineer for my machine to be replaced! Meaning my machine wasn’t working for months! I then paid for the old machine to be recycled and they hadn’t told me it needed to be disconnected, so the delivery drivers wouldn’t take the old machine. I’ve never received any refund. When I tried calling to ask them to send another driver, they hung up on me!”

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Posted 1 month ago

Thank you for sharing your experience, Zoe. We're truly sorry to hear about the difficulties you've encountered with your machine replacement and the confusion surrounding the recycling process. It’s completely understandable to feel frustrated when things don’t go as expected, especially after multiple visits from our engineers. We apologize for the inconvenience and any miscommunication you've faced during this process. Your feedback is important to us and will help us enhance our service. We want to ensure you receive the care you deserve, we have sent you a private message to help get you sorted. Warm regards, Domestic and General Team

Posted 1 month ago

“For replacement fridge freezers their choices seem deliberately designed to ensure you can't find a match .”

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Posted 1 month ago

Thank you for your feedback regarding our fridge freezer options. We apologize for any frustration you may have experienced while trying to find a suitable match. We understand that navigating our selection can be challenging, and we appreciate your input on this matter. Your comments will certainly help us enhance our offerings and improve the overall experience for our customers. If you have any other concerns or suggestions, please don’t hesitate to reach out. Warm regards, The Domestic & General Team

Posted 1 month ago

“30th May we had a man to look at our washing machine, needed a new drum and seal. two weeks later and nothing. I have tried to get in touch to see what is happening, but ended up going round in circles. I have a Husband who is 80yrs old has Parkinsons and other health issues, I need my washing machine machine to be repaired. I wish I had just gone out and bought a new one, which would have been difficult for me, but at least l would have had one. Never again, quick to take your money slow to keep you informed and carry out the repairs.”

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Posted 1 month ago

Thank you for your feedback, and we are truly sorry to hear about your experience with the washing machine repair. We understand how challenging it can be to manage these issues, especially with your husband's health concerns. It's unacceptable that you haven't received timely updates or service, and we apologize for the frustration this has caused you. Your comments are invaluable, and we will work hard to improve our communication and repair timelines in the future. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm regards, The Domestic and General Team

Posted 1 month ago

“Domestic and General have been brilliant. My washing machine is working fine, after 17 years - it had a new drum, and they have replaced my old fridge with a fabulous Bosch! Domestic and General are always so helpful”

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Posted 1 month ago

Thank you so much for your fantastic review, Francesca! We're thrilled to hear that your washing machine is back to working perfectly and that you love your new Bosch fridge. It's great to know that our team has been helpful throughout your experience. Your satisfaction is our priority, and we truly appreciate your kind words! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent company to be part of.”

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Posted 1 month ago

Thank you for your excellent review! We're delighted to hear that you find Domestic and General to be a great company to be part of. Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need assistance, feel free to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 2.7 based on 1,089 reviews