Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.73

2.7 Rating 1,120 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Fast and efficient”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Mam! We’re so pleased to hear that you found our service fast and efficient. Your Trust means a lot to us, and we’re here to help whenever you need us. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 1 month ago

“I am happy with the result and the service thank you..”

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Posted 1 month ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Always helpful never pushy when taking out new policy, good value for premium paid, quickly sort and pay for repairs sometimes very expensive ones I have been using them for many years and have always found total satisfaction, a good honest firm to deal with”

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Posted 1 month ago

Thank you for your fantastic review, Wendy! We're thrilled to hear that you've consistently found our team to be helpful and that you feel great value for your premium. It's wonderful to know that we've been able to assist you with repairs promptly over the years. Your trust in us means everything! If you ever need our help again, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“The engineer you sent was brilliant. He fitted a new heater & it amazes me how he can make my ancient machine work really well . He was so polite, friendly and caring. I wish he could do other repair jobs around our house! Lovely guy!! He's a real credit to you”

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Posted 1 month ago

Thank you so much for your fantastic review, Gail! We're thrilled to hear that our engineer not only fitted your new heater but also brought your ancient machine back to life. It’s wonderful to know he made such a positive impression with his politeness and friendliness. We’ll make sure to pass on your kind words to him – he truly is a great asset to our team! If you ever need assistance again, you know where to find us. Warm wishes, The Domestic and General Team

Posted 1 month ago

“Polite efficient. Helpful tips very patient”

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Posted 1 month ago

Thank you so much for your kind words, Pat! We're thrilled to hear that you found our team polite and efficient, and that our tips were helpful. Patience is key, and we're glad it made a difference for you! If there's anything more we can assist with, please don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“I have 4 appliances covered and every year the cover prices goes up. There is no incentive for loyal customers.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We understand your concerns about the rising costs of cover and appreciate your loyalty as a valued customer. We're sorry to hear you feel there are no incentives for long-term customers like yourself. We always aim to provide the best service and value for our customers, and we're continually working to improve. If you have any specific suggestions or concerns, we invite you to reach out to us directly. Warm regards, The Domestic & General Team

Posted 1 month ago

“It took more than 6 visits from an engineer for my machine to be replaced! Meaning my machine wasn’t working for months! I then paid for the old machine to be recycled and they hadn’t told me it needed to be disconnected, so the delivery drivers wouldn’t take the old machine. I’ve never received any refund. When I tried calling to ask them to send another driver, they hung up on me!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Zoe. We're truly sorry to hear about the difficulties you've encountered with your machine replacement and the confusion surrounding the recycling process. It’s completely understandable to feel frustrated when things don’t go as expected, especially after multiple visits from our engineers. We apologize for the inconvenience and any miscommunication you've faced during this process. Your feedback is important to us and will help us enhance our service. We want to ensure you receive the care you deserve, we have sent you a private message to help get you sorted. Warm regards, Domestic and General Team

Posted 1 month ago

“For replacement fridge freezers their choices seem deliberately designed to ensure you can't find a match .”

Helpful Report

Posted 1 month ago

Thank you for your feedback regarding our fridge freezer options. We apologize for any frustration you may have experienced while trying to find a suitable match. We understand that navigating our selection can be challenging, and we appreciate your input on this matter. Your comments will certainly help us enhance our offerings and improve the overall experience for our customers. If you have any other concerns or suggestions, please don’t hesitate to reach out. Warm regards, The Domestic & General Team

Posted 1 month ago

“30th May we had a man to look at our washing machine, needed a new drum and seal. two weeks later and nothing. I have tried to get in touch to see what is happening, but ended up going round in circles. I have a Husband who is 80yrs old has Parkinsons and other health issues, I need my washing machine machine to be repaired. I wish I had just gone out and bought a new one, which would have been difficult for me, but at least l would have had one. Never again, quick to take your money slow to keep you informed and carry out the repairs.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we are truly sorry to hear about your experience with the washing machine repair. We understand how challenging it can be to manage these issues, especially with your husband's health concerns. It's unacceptable that you haven't received timely updates or service, and we apologize for the frustration this has caused you. Your comments are invaluable, and we will work hard to improve our communication and repair timelines in the future. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm regards, The Domestic and General Team

Posted 1 month ago

“Domestic and General have been brilliant. My washing machine is working fine, after 17 years - it had a new drum, and they have replaced my old fridge with a fabulous Bosch! Domestic and General are always so helpful”

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Posted 1 month ago

Thank you so much for your fantastic review, Francesca! We're thrilled to hear that your washing machine is back to working perfectly and that you love your new Bosch fridge. It's great to know that our team has been helpful throughout your experience. Your satisfaction is our priority, and we truly appreciate your kind words! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent company to be part of.”

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Posted 1 month ago

Thank you for your excellent review! We're delighted to hear that you find Domestic and General to be a great company to be part of. Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need assistance, feel free to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent and reliable jobs”

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Posted 1 month ago

Thank you for your excellent review, Rasaki! We're thrilled to hear that you find our jobs to be reliable and up to your expectations. Your satisfaction is our top priority, and we appreciate your kind words about our services! If there's anything else we can do for you, please don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“I booked an appointment for Wednesday 11th. Took time off work for the appointment only to have them cancel it at the last minute. I simply cannot afford to be taking days off work. Tried to reschedule only to find out that it would be yet another week. I’m not going to wait two weeks to have something repaired/replaced when other companies can do it much sooner. I’ve now closed my account with this company and will never waste any more time with them again.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We're truly sorry to hear about the cancellation of your appointment and the impact it had on your work schedule. We completely understand how frustrating it can be to make time for a service only to have it rescheduled, especially when prompt repairs are necessary. Your feedback is very important to us, and we take it seriously as we strive to improve our service. We sincerely apologize for any inconvenience this has caused and appreciate your patience. If there's anything we can do to assist you further, please don't hesitate to reach out. Warm regards, The Dometic & General team

Posted 1 month ago

“Good price easy to talk to and professional.”

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Posted 1 month ago

Thank you for your wonderful review! We're so pleased to hear that you found our service to be professional and our prices to be competitive. It's our goal to provide the best experience possible, and your feedback truly means a lot to us. If you have any questions or need further assistance, don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Took insurance for repairs etc., for Indesit washing machine approx 2 years ago,but this year,when ringing company to ask for engineer to call,unable to get a human voice,just message to report "online"!!!! Although I use a tablet for e_mails etc., I Was incandescent with anger/frustration as iam technophobic @ 79 years old,and,FORTUNATELY,I have a brilliant son in law,who came to the rescue,sorted an appointment for next day,(between 7..00am-1.00pm)and a very nice engineer arrived 9.10am,and fixed machine..which I was very happy with efficient service,but how does a person,elderly with No-one to help,get service with no Internet?????thankyou.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review, Vivienne! We understand how frustrating it can be to navigate technology. We’re glad to hear that your son-in-law was able to help you secure an appointment, and that our engineer could fix your washing machine so efficiently. Your feedback is invaluable, and we will certainly take it into consideration as we look to improve our service for all our customers. Many Thanks, The Domestic & General Team

Posted 1 month ago

“made an appointment & tech never showed. called d&g & they recheduled. tech showed up on another day anyway. said that supervisor is availble 24 hours later? no one helps to rectify situation. they are using a 1 star company for this repair”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Lorna. We are sincerely sorry to hear about the issues you've faced with your appointment and the subsequent service disruption. It's understandably frustrating when things don't go as planned, especially when you’re relying on us for a timely repair. We appreciate your feedback, and we will be looking into this to ensure that our processes are improved and that our customers receive the support they deserve. Warm regards, Team Domestic and General

Posted 1 month ago

“Easy and good value”

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Posted 1 month ago

Thank you for your wonderful review! We're so glad to hear that you found our service easy and good value. Making our customers happy is what we strive for, and it’s great to know we’ve met your expectations. If you need anything in the future, don’t hesitate to get in touch! Many Thanks, The Domestic & General Team

Posted 1 month ago

“Repair man arrived on time and was very friendly and informative. Repair completed satisfactorily in a reasonable timescale.”

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Posted 1 month ago

Thank you for your wonderful review! We're so pleased to hear that your repair experience was smooth and that our technician was both friendly and informative. Your feedback means a lot to us, and we're glad we could get things sorted for you in a timely manner. If you need any further assistance in the future, don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“You fixed my washer & my tumble dryer, brilliant.”

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Posted 1 month ago

Thank you so much for your amazing review, James! We're delighted to hear that we could fix both your washer and tumble dryer. It's wonderful to know our service met your expectations! If you need anything else, just let us know. Many Thanks, The Domestic & General Team

Posted 1 month ago

“New Washing machine installed in half an hour.Old one taken away. No mess left.”

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Posted 1 month ago

Thank you for your wonderful review, Neil! We’re so pleased to hear that your new washing machine was installed quickly and efficiently, and that our team left everything neat and tidy. Your satisfaction is our goal, and we appreciate your recognition of our service. If you need anything else in the future, don’t hesitate to reach out! Many Thanks, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 2.7 based on 1,120 reviews