Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Machine has been written off as unrepairable, 2 days later I am still waiting for a response from you for a replacement”

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Posted 3 weeks ago

We're really sorry to hear about the delay you're experiencing with your replacement request. Please know that your feedback is important to us and we are committed to resolving this matter as quickly as possible. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Brilliant service. The only complaint is the wait time. 10 to 14 days. But its always fixed and the engineers are always very polite and professional.”

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Posted 3 weeks ago

Thank you for your fantastic review! We appreciate your kind words about our engineers and their professionalism. We understand that the wait time can be a bit frustrating, and we're constantly working to improve that aspect of our service. Your feedback is invaluable to us, and we’re glad that the repairs are always handled well! Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent quick service. Very pleased with the prompt way in which the matter was dealt with and repaired. Thank you”

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Posted 3 weeks ago

Thank you for your fantastic review, JBA! We're so pleased to hear that you were satisfied with our quick service and the prompt resolution of your matter. Your kind words motivate us to maintain our high standards. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Great service provided. Good communication 😃”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Claudia! We’re thrilled to hear that you experienced great service and good communication. Your feedback is invaluable to us, and we’re glad we could meet your expectations. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“2 jobs I’ve had done in last few months and none where fixed or completed problems still there and tried to contact d&g but just get pass on to different people/departments and I feel like I’m getting nowhere”

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Posted 3 weeks ago

We're very sorry to hear about your experience, Michelle. It’s frustrating to feel like you're not getting the support you need and we apologize for any inconvenience caused. Your feedback is important to us as it highlights areas where we need to improve. We want to ensure that your issues are addressed properly, so please check your email for a message from us to help find a resolution. Thank you for bringing this to our attention. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“I’ve been really pleased with Domestic & General. Their customer service team was polite and easy to reach, and they explained my policy clearly. The price for the cover was reasonable compared with similar plans I’d looked at. My replacement appliance arrived quickly, so the delivery process was smooth. When I had to send back an item once, the returns and refund procedure was straightforward and stress-free — I got my money back promptly. Overall, they made what could have been a stressful situation feel simple and well-handled.”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Gineta! We're thrilled to hear that our customer service team made the process easy for you and that you found our coverage reasonably priced. It’s great to know that your replacement arrived quickly and that the return process was straightforward. We aim to make things as stress-free as possible, and your feedback truly reflects that effort! Many Thanks, The Domestic & General team

Posted 2 weeks ago

“The only quarm is that it takes ages to get through on the phone”

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Posted 3 weeks ago

Thank you for your fantastic review, Julie! We’re so pleased to hear that you had a positive experience with us. We appreciate your feedback regarding the phone wait times, as we are continuously working to improve our response times. Your patience is greatly valued, and we’re here to help you whenever you need us. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“i have never had a problem with anybody at domestic and general if it was engineers office staff or whoever they hsve always been professional and polite thank you”

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Posted 3 weeks ago

Thank you for your fantastic review, William! We’re so pleased to hear that you’ve consistently experienced professionalism and politeness from our team. It's our goal to provide excellent service, and your kind words truly motivate us to keep it up. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Was told washing coming out of machine covered in marks is not a fault so they won’t fix it, clean my machine more well that’s not very economical running a cleaning cycle after every wash 🤷🏿‍♀️, what is the point in insurance if they can’t fix it.”

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Posted 3 weeks ago

We're really sorry to hear about your experience, Fay. It’s frustrating to feel like your concerns aren’t being addressed, especially when it comes to keeping your washing machine working properly. We understand that cleaning cycles can feel inconvenient, and we appreciate your feedback on this issue. Your insights are important to us, and we're committed to refining our services to better meet your needs. If you’d like to discuss this further, please reach out to us directly – we’d love to help. Thank you for sharing your thoughts. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“A prompt and reliable service very efficient and polite operatives who always explain the problem your appliance needs repairing.”

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Posted 3 weeks ago

Thank you for your fantastic review, Anthony! We're so pleased to hear that you found our service prompt and reliable, and that our operatives were both efficient and polite. It's important to us that our team communicates clearly about any issues. Your feedback motivates us to continue delivering top-notch service! Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service.Engineer was excellent made quick work of the problem.Nothing was too much trouble and everything was explained.Iwould recommend this company,fast efficient service”

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Posted 3 weeks ago

Thank you for your fantastic review, Keith! We're so pleased to hear that you received excellent service and that our engineer was able to resolve the issue efficiently. It's our mission to ensure everything is explained clearly, and we're grateful for your recommendation. Thanks again for sharing your experience! Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Purchased an Apple Watch for my daughter from AO, D&M rang me before it was even delivered asking if I wanted it covered, I said yes, and to ring me back the following day after delivery, it’s been a week now and no one has contacted me…..”

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Posted 3 weeks ago

“Engineer arrived on time and was very informative about the repair and parts that were replaced. Very happy with the visit.”

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Posted 3 weeks ago

“Prompt answer”

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Posted 3 weeks ago

“always looked after”

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Posted 3 weeks ago

“Oven was not fixed because the part needed is no longer available but you’re engineer suggested an answer to the problem which I did with great results 👍”

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Posted 3 weeks ago

“Very poor service over last 10 months started with a iusses of washer ripping clothes 10 months ago ive had parts after parts fitted most rescant a drum and seal 6 weeks ago however started ripping clothes and sliver dust on clothes again so had repair 2 weeks ago said seal had fallen off not even 24 hour later washing making more nosie and ripped clothes so repair out again 1 week ago needs a new drums o whirlpool have written it off and ive wait 4 day still nothing from domestic and general so I classes them today and after 2 hour and 5 different call handles you would think it sorted no 4 hours later they need model number same model number that's on my plan online start to feel like I need to find a new insurance after 8 years”

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Posted 3 weeks ago

“The engineer was a very nice and friendly man. Helped me straight away.”

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Posted 3 weeks ago

“Great service. Always on time. Had to have 2 visits for my washer. Price very good. Highly recommend”

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Posted 3 weeks ago

“Quick response and date for visit”

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Posted 3 weeks ago

Domestic and General is rated 3.1 based on 1,633 reviews