Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.73

2.7 Rating 1,120 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When our main oven could not be repaired we were informed we could chose a replacement. We did. The replacement was ordered but when ordering it stated no installation or removal/ recycling? I queried this with D&G and was assured once ordered we would receive an email from the supplier offering these additional services. They contacted us to offer the additional service but then informed us they didn't have any engineers in our area to carry out the installation? Basically washing their hands of a service we were told by D&G they would supply. Had we known this we wouldn't have ordered the oven from this supplier instead first place. We have had to find an engineer to carry out the installation. They don't recycle the old oven! Very time consuming and frustrating to say the least! We will now have to arrange the Recycling independently!! 😡”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Steve. We're very sorry to hear about the challenges you've encountered with the replacement oven and the additional services. It's understandable that this experience has been frustrating, especially after being reassured about the installation support. We strive to provide clear and helpful solutions, and it’s clear we didn’t fulfill that promise this time. Your comments will help us improve our communication and service offerings going forward. If you need further assistance, we have sent you a private response. Many thanks, The Domestic & General team

Posted 4 weeks ago

“Generally very pleased with the service. The only down side was a few days waiting for a decision.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're glad to hear that you were generally pleased with our service. We understand that waiting for a decision can be frustrating, and we appreciate your patience. Your feedback helps us improve, and we hope to serve you even better in the future. Many thanks, The Domestic & General team

Posted 4 weeks ago

“D&G have been taking the money to insure my coffee machine and when it broke down and multiple phone calls later they found they couldn't get it repaired! Hence they had to replace it with a new one. I'm not impressed with their service too much hassle.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear about the hassle you experienced with your coffee machine claim. It's frustrating when things don't go as planned, especially when you've been paying for a service. We strive to make the claims process as smooth as possible, and we appreciate you bringing this to our attention. We're committed to improving our service, and your input is essential in helping us achieve that. Many thanks, The Domestic & General team

Posted 4 weeks ago

“I thought they where most helpful ,and where always there if u needed help thank you for your help”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that our team was able to assist you and provide the help you needed. Your kind words truly motivate us to continue delivering great service. If there's anything else we can do for you, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Very fast very effective and easy to deal with.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Siovanya! We're thrilled to hear that you found our service fast, effective, and easy to work with. Your satisfaction is our top priority, and your kind words truly motivate us to keep delivering excellent service. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 weeks ago

“The delivery and installation of our replacement cooker was carried out very efficiently. The only problem was that like most electrical items purchased these days, the cooker did not come with any sort of manual and it was a difficult task to trace the manual online.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that the delivery and installation of your new cooker were carried out efficiently. We understand the frustration of not having a manual readily available, and we appreciate your feedback on this. We're always looking for ways to improve our service and make things easier for our customers. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Tried their best to fix the problem with my washing machine. When all attempts failed the replaced with no fuss”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We're so glad to hear that our team put in their best efforts to resolve the issue with your washing machine, and we appreciate your understanding during the process. It's great to know that the replacement was handled smoothly for you. If you ever need anything else, please feel free to reach out! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Happy used for years and will continue to”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so happy to hear that you've been satisfied with our service for years. Your continued trust means the world to us, and we're committed to providing you with the same great experience every time you need us. If there's anything we can assist you with, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 weeks ago

“Perfect service every time I’m delighted with D&G Couldn’t be more helpful Worth the money”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, TJL! We're thrilled to hear that you’re delighted with our service and found our team to be so helpful. Your satisfaction is truly worth everything to us, and we appreciate you highlighting the value of our service. If you ever need anything in the future, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Although we were without a washing machine for nearly 6 weeks we were very well informed at all times, the replacement machine has (so far) exceeded our expectations and we are happy with the outcome.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review, John! We're really glad to hear that you were kept informed during the wait and that your new washing machine has exceeded your expectations. Your satisfaction is our top priority, and it's great to know you're happy with the outcome! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 weeks ago

“Quick first class service, thoroughly recommend them”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, David! We’re thrilled to hear you experienced first-class service and appreciate your strong recommendation. Your satisfaction is our top priority, and we’re here to help whenever you need us. Many thanks, The Domestic & General team

Posted 4 weeks ago

“Everytime had issue with my appliances they always come to my rescue. I would never use any other insurance company for my appliances.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled to hear that we've been able to come to your rescue every time with your appliances. Your loyalty means the world to us, and we’re glad to be your go-to insurance company. If you ever need further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Arranged everything quickly. The engineer fixed the problem quickly and replaced the malfunctioning part. Well done.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that our engineer was able to resolve the issue quickly and efficiently. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Engineer attended went through all the things that could be wrong with my washing machine and explained a few things to me which could help in the future”

Helpful Report

Posted 1 month ago

Thank you for your amazing feedback! We're so glad to hear that our engineer was able to explain the potential issues with your washing machine and provide you with helpful tips for the future. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any more questions or need assistance down the line, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 weeks ago

“Very well done all I had to do was answer the door when my cooker and when my dryer had to be replaced no problem”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Ray! We're so glad to hear that the replacement of your cooker and dryer went smoothly and that you only had to greet our team at the door. Your satisfaction is our priority, and we appreciate your kind words! If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 4 weeks ago

“I signed up with Domestic and General. They quoted me one price and now the price is over $30 more per month. We wrote down the price quote when we spoke with customer rep. Very disappointed. They said they sent me an email with revised price? When I checked my emails, it was only a form letter acknowledging I signed up with them, no price update.”

Helpful Report

Posted 1 month ago

“Hopeless, never trust”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your negative experience with us. It’s disappointing to know that we didn’t meet your expectations, and we completely understand your feelings of frustration when trust is broken. If there's anything we can do to address your concerns, please feel free to reach out to us directly. Warm regards, The Domestic & General team

Posted 1 month ago

“There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Eraine. We're truly sorry to hear about the distressing situation with your washing machine and the lack of communication surrounding your concerns. We acknowledge that a washing machine is essential in your home, and waiting for parts can understandably be very stressful. Your feedback about the health and safety aspects is invaluable, and we will strive to improve our responses to concerns like yours. We truly appreciate your loyalty over the years and want to ensure you feel valued as our customer. If you would like to discuss this matter further we have sent you a private message so we can address your concerns. Warm regards, The Domestic & General team

Posted 1 month ago

“My fridge freezer gradually showed signs of power loss the last week of may. I managed to get a visit from a mechanic on the 12th June Who discovered 3 faults Managed to fix two. But did not have the condenser it required. Had to rebook a second visit - 25th June. Now this has again been changed to 14th July. I am now finding this situation problematic as I am Aged 87yrs and having almost daily visits to replenish small amounts of food 87 year old”

Helpful Report

Posted 1 month ago

Thank you for your review. We sincerely apologize for the challenges you've faced with your fridge freezer and the delays in getting it repaired. We understand how inconvenient and frustrating this situation can be, especially given your circumstances. Your comfort and satisfaction are important to us, and we truly appreciate your patience throughout this process. Please know that we are here to support you. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm wishes, The Domestic & General team

Posted 1 month ago

“Have my washing machine insured with domestic and general, it developed a fault with the digital part and wasn't working, they came and repaired in 3 days, the engineer was helpful and did a great job repairing, no trouble since then.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review, Caroline! We're so glad to hear that our team was able to swiftly repair your washing machine and that it’s been working well since. It’s wonderful to know that our engineer was helpful and did a great job. Your satisfaction means the world to us! If you need anything else in the future, don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 1 month ago

Domestic and General is rated 2.7 based on 1,120 reviews