Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Very happy with service provided .Really fast repair, professional.Recently my fridge was replaced in very seamless way!”

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Posted 3 weeks ago

Thank you for your fantastic review, Kamila! We're so pleased to hear that you were happy with our service and that the fridge replacement was seamless for you. Speedy and professional support is what we aim for, and your feedback motivates us to continue delivering the best. Warm regards, The Domestic & General team

Posted 2 weeks ago

“Fixed American fridge freezer promptly. Clean and professional service. Well worth being insured. Very happy. Thankyou”

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Posted 3 weeks ago

Thank you for your fantastic review, Marie! We're so pleased to hear that your American fridge freezer was fixed promptly and that you appreciated our clean and professional service. It's wonderful to know that you feel our insurance is worth it. Your happiness is our priority, and we truly appreciate you taking the time to share your experience. Warm wishes, The Domestic & General team

Posted 2 weeks ago

“Good customer service, came on time. The washing machine engineer established the problem and resolved the issue. Our washing machine is now working again to our satisfaction. Domestic and General saves paying out a lump sum when something goes wrong with your appliances. Great service to have. I highly recommend.”

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Posted 3 weeks ago

Thank you for your fantastic review, MF! We're so pleased to hear that our engineer was able to quickly identify and resolve the issue with your washing machine. It's great to know that our service has provided you with peace of mind and helps avoid unexpected expenses. We truly appreciate your recommendation and support! Warm wishes, The Domestic & General team

Posted 2 weeks ago

“Engineer..Shaun arrived promptly and carried out the job that was needed to allow me to close my freezer door. **my issue is....just how many times do I have to go through this process...Shaun comes each year to deal with the same problem.....the freezer is 20 years old and I firmly believe is not working as efficiently as it should...goodness knows what impact it has on my electricity bill. Once Shaun has defrosted the build up of ice behind the back panel the freezer runs quietly...but not for long as the ice builds up...it runs noisily and makes loud cracking noises....eventually the ice builds up...causing the back panel to bulge...which then causes the draws to push forward and prevents the doors from closing. No doubt I will be contacting you again for a visit from Shaun....I need to add him to my Christmas card list!!”

Helpful Report

Posted 3 weeks ago

Thank you for your detailed review, Alison! We're glad to hear that Shaun was able to assist you promptly, but we truly empathize with your ongoing freezer challenges. It sounds like it's time for a more permanent solution, given the age of your appliance. We appreciate your loyalty and the patience you've shown throughout this process. We'll ensure Shaun continues to provide the same level of service whenever he visits. Thank you for bringing this to our attention, and please don't hesitate to reach out for further assistance! Warm regards, The Domestic & General team

Posted 2 weeks ago

“The engineer was just so condescending, telling us the washing machine broke because we had an uneven load in the machine……… it was just clothing, how can you stop it from going uneven. Will not be using again. Need to cancel all my policies tomorrow.”

Helpful Report

Posted 3 weeks ago

We're really sorry to hear about your experience, Mr. It’s unfortunate that the communication from our engineer left you feeling frustrated and that you felt the issue with your washing machine wasn’t explained well. We understand how inconvenient these situations can be, especially when it feels unjustified. Your feedback is important to us, and we’re committed to improving our service based on customer experiences like yours. Thank you for sharing your thoughts. Warm regards, The Domestic & General team

Posted 2 weeks ago

“After an engineer had diagnosed the problem with our washing machine. The second engineer was due to fit a replacement part, unfortunately he could not find a parking space? so we had to call another engineer to fit the part. The washing machine is now working well.”

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Posted 3 weeks ago

Thank you for your review! We're pleased to hear that your washing machine is now working well. We apologize for the inconvenience caused by the parking situation—this is not the experience we aim for. Your feedback is invaluable, and we'll work to improve our processes moving forward. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Good work”

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Posted 3 weeks ago

Thank you for your fantastic review! We're thrilled to hear you enjoyed our service. Your support motivates us to keep delivering the best experience possible. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“The engineer came more quickly than has been the case before. We had defrosted the freezer ready for him so he was able to start work immediately. He checked the problem, replaced a part and advised on how to prevent it re-happening. it was quickly sorted and he was pleasant and helpful.”

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Posted 3 weeks ago

Thank you for your review, Geoff! We're pleased to hear that the engineer arrived promptly and was able to help you effectively. It's great that he provided advice on preventing future issues. Your feedback motivates us to continue delivering quick and efficient service. If you need any assistance in the future, we're always here to help. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Good service all round no problem replacing item (dishwasher). Also freezer engineer attended for problem with freezer. Soon sorted.”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback! We’re thrilled to hear that you had good service replacing your dishwasher and that our engineer was able to sort out the freezer issue efficiently. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“i feel at ease with domestic and general they realy do look after their customers never had a problem”

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Posted 3 weeks ago

Thank you so much for your fantastic review! We’re thrilled to hear that you feel at ease with Domestic and General and that our commitment to looking after our customers has made a positive impact. Your trust in us means everything, and we're here to ensure you continue to have a great experience. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Pleased with the quick response to my request for a repair to the gas hob. However, after a few days there were still a minor problem with one of the gas rings( not working). However, I will call back at some point to get this rectified. It was easy to get through on the phone which is unusual these days -so overall pleased with the surface.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful review! We're pleased to hear that you were happy with our quick response to your repair request. We apologize for the minor issue you experienced with one of the gas rings but appreciate your willingness to reach out for resolution. It’s great to know that getting through on the phone was easy. Your feedback helps us improve and provide better service. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent, fixed in no time. Very efficient.”

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Posted 3 weeks ago

Thank you for your fantastic review, Janet! We're so pleased to hear that your issue was resolved quickly and efficiently. Your satisfaction is our priority, and it’s wonderful to receive such positive feedback. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“The service from domestic and general was poor but it was mostly down to rda the company they contracted out fixing my washing machine to arranged repair for the Saturday had umpteen e mails telling me the date but engineer didn’t turn up after two hrs trying to get someone from domestic and general and contractors was a night mare eventually got dg who said engineer could come up to eight o clock at night phoned Monday first thing couldn’t get a reason why engineer never came my washing machine was scrapped and had choice of machine sent out I’m on vunerable list and incontinance is one of my needs carers come in but was not helped in any way asked if they could bring my d second appointment nearer was told they’d try as expected no change after picking washing machines I had to pay two hundred pound towards new one my machine was five years old paid £6.00 a month then eight pound a month never had one repair done on iteem domestic and general did there best but there standards have lowered since I’ve been with them for twenty five yrs I’ll keep money by evry month if need repairs or new machine I’ll buy my own I’ve got three other items I’ll be letting them run out my boch freezer has been getting paid for six yrsup to now £11.00 a month which I would stop but it would likely break down after I cancelled domestic and general really need to look at who they contract there repairs out to very disappointed in them”

Helpful Report

Posted 3 weeks ago

We're truly sorry to hear about the issues you've faced, and we understand your frustration with the service you received. It's disappointing when expectations are not met, especially during difficult times. We appreciate you sharing your experience, as it helps us identify areas where we can improve. Your concerns regarding the contractors we use are noted, and we will take them seriously in our efforts to enhance our service. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“They are really good”

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Posted 3 weeks ago

Thank you for your fantastic review! We're so pleased to hear that you think we're really good. Your support means a lot to us, and it motivates our team to keep delivering excellent service. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“The engineer sorted the problem and was very informative.”

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Posted 3 weeks ago

Thank you for your fantastic review! We're so pleased to hear that our engineer was able to sort out the problem and provide you with informative service. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Engineer pleasant. The washing machine is still a bit noisy, but the Engineer did an ok job.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We’re pleased to hear that our engineer was pleasant, but we’re sorry to know that your washing machine is still a bit noisy. We understand how important it is for your appliance to work quietly and as expected. Your comments will help us improve our service, and we're here to assist you further if needed. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“I have been with D&G for many years and have had good experience in the past. However I now have an issue with my dishwasher and I’m due for a repair on the 24th of September. The whole idea of being protected is to have the repair completed quickly I think that within a week of reporting the brake down it should be fixed otherwise what is the point in being protected? This has not been the case it will be nearly two weeks before I even get an engineer and there’s no saying that the dishwasher will fixed if spare are needed that he does not have. I pay a large amount of money each month and in my mind the service has deteriorated by a large degree. I need to consider alternatives for the protection of my appliances”

Helpful Report

Posted 3 weeks ago

We’re truly sorry to hear about your recent experience, Peter. It’s concerning to know that the timeline for your dishwasher repair hasn’t met your expectations, especially after many years of good service with us. We completely understand the importance of prompt repairs and the frustration that delays can cause. Your feedback is invaluable, and we genuinely appreciate you taking the time to share your thoughts. We’re committed to improving our service and will take your comments into account as we strive to enhance the customer experience. Thank you for your patience and understanding. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“The engineer arrived on time and set to work out what was wrong. It turned out to be a much bigger job than what was first thought it included new box in the kitchen, new connections off the main box and other work. He kept me informed each step. We can now watch the match on a sunday, if we're on, over Sunday lunch or tea. Fantastic service. Thanks”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Ann! We're thrilled to hear that our engineer not only arrived on time but also kept you informed throughout the process. It’s wonderful to know that you're now able to enjoy watching the match during lunch or tea! Your kind words truly inspire us to keep delivering excellent service. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to use, good service”

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Posted 3 weeks ago

Thank you for your fantastic review! We're thrilled to hear that you found our service easy to use and satisfactory. Your positive feedback motivates us to keep delivering great experiences for our customers. Many Thanks, The Domestic & General team

Posted 2 weeks ago

“Appointment was arranged quickly and the person who came out (Raymond) was personable and efficient”

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Posted 3 weeks ago

Thank you for your kind review! We're pleased to hear that your appointment was arranged quickly and that Raymond made a positive impression as personable and efficient. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. Many Thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 3.1 based on 1,633 reviews