Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,089 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I have had a policy with D&G for a number of years. On a couple of previous occasions we have had to make a claim for repair to our range induction cooker. Unfortunately, the cooker recently developed a fault. The engineer was quickly sent out. Following his visit, we were informed that the cooker couldn't be repaired and needed to be replaced. D&G sent us a list of new cookers to choose from - some an updated version of our cooker and some an upgrade which we could choose with a small contribution. Within a week the new cooker was delivered and fitted. I cannot recommend D&G highly enough for the speed and ease which they dealt with this.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Nick! We’re thrilled to hear that your experience with us has been nothing short of excellent. It’s great to know that our team was able to respond quickly and handle the replacement of your cooker with ease. Your recommendation means the world to us! If you ever need further assistance or have any questions, just let us know! Many thanks, The Domestic & General team

Posted 3 weeks ago

“My washer dryer was serviced many times including drum replacement. In the end it was written of and all the "similar specs" options I was given was far lower and price and specs. The best options that I had was specified as upgrade and I had to pay extra for it. I the end the brand and model I selected have extended manufacturer waranty of 5 years if purchased in the shop, but because it is a replacement I have only 2 years. No bother, if it brakes after manufacturer waranty just will buy a new one, no point of insurance”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your thoughts, Daniel. We’re truly sorry to hear about your experience with the replacement process and the concerns you have regarding your warranty options. It’s understandable to feel frustrated when expectations aren’t met, especially with something as important as your appliances. We appreciate your feedback as it helps us improve our services. While we strive to offer the best possible solutions for our customers, it’s clear we need to do better in your case. If there's anything further we can assist you with to make this right, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Excellent service, off shore delivery caused a slight delay other than that brilliant”

Helpful Report

Posted 1 month ago

Thank you for your excellent review! We're glad to hear that, despite a slight delay with offshore delivery, you found our service brilliant. We appreciate your understanding and are thrilled to have met your expectations. If there’s anything more we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Great service sorted quickly”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Steve! We're thrilled to hear that you received great service and that everything was sorted quickly. Your feedback is truly appreciated! If you ever need assistance in the future, don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very happy with my new tumble dryer customer service very good”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, Michelle! We're thrilled to hear that you're happy with your new tumble dryer and that our customer service met your expectations. Your feedback means a lot to us! If you need any further assistance, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“The dryer needed replacing and the quick service I had I got a new one within a week. I was well impressed thank you.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Helen! We're thrilled to hear that you received your new dryer within a week and that our service made a positive impression on you. Your satisfaction is our priority, and your kind words motivate us to keep delivering great service! If you need any further assistance, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Really quick service and great new dryer so far.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled to hear that you received quick service and that you're enjoying your new dryer. Your satisfaction is our top priority, and it's great to know we've met your expectations. If you need anything else, please don’t hesitate to reach out! Warm wishes, The Domestic & General team

Posted 3 weeks ago

“Hi very good service replacement turned up on time and all is good”

Helpful Report

Posted 1 month ago

Thank you for your kind review, Eddie! We're thrilled to hear that your replacement arrived on time and that you're satisfied with our service. Your feedback is greatly appreciated and encourages us to keep delivering quality experiences. If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 weeks ago

“When our main oven could not be repaired we were informed we could chose a replacement. We did. The replacement was ordered but when ordering it stated no installation or removal/ recycling? I queried this with D&G and was assured once ordered we would receive an email from the supplier offering these additional services. They contacted us to offer the additional service but then informed us they didn't have any engineers in our area to carry out the installation? Basically washing their hands of a service we were told by D&G they would supply. Had we known this we wouldn't have ordered the oven from this supplier instead first place. We have had to find an engineer to carry out the installation. They don't recycle the old oven! Very time consuming and frustrating to say the least! We will now have to arrange the Recycling independently!! 😡”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Steve. We're very sorry to hear about the challenges you've encountered with the replacement oven and the additional services. It's understandable that this experience has been frustrating, especially after being reassured about the installation support. We strive to provide clear and helpful solutions, and it’s clear we didn’t fulfill that promise this time. Your comments will help us improve our communication and service offerings going forward. If you need further assistance, we have sent you a private response. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Generally very pleased with the service. The only down side was a few days waiting for a decision.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're glad to hear that you were generally pleased with our service. We understand that waiting for a decision can be frustrating, and we appreciate your patience. Your feedback helps us improve, and we hope to serve you even better in the future. Many thanks, The Domestic & General team

Posted 3 weeks ago

“D&G have been taking the money to insure my coffee machine and when it broke down and multiple phone calls later they found they couldn't get it repaired! Hence they had to replace it with a new one. I'm not impressed with their service too much hassle.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear about the hassle you experienced with your coffee machine claim. It's frustrating when things don't go as planned, especially when you've been paying for a service. We strive to make the claims process as smooth as possible, and we appreciate you bringing this to our attention. We're committed to improving our service, and your input is essential in helping us achieve that. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I thought they where most helpful ,and where always there if u needed help thank you for your help”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that our team was able to assist you and provide the help you needed. Your kind words truly motivate us to continue delivering great service. If there's anything else we can do for you, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very fast very effective and easy to deal with.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Siovanya! We're thrilled to hear that you found our service fast, effective, and easy to work with. Your satisfaction is our top priority, and your kind words truly motivate us to keep delivering excellent service. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“The delivery and installation of our replacement cooker was carried out very efficiently. The only problem was that like most electrical items purchased these days, the cooker did not come with any sort of manual and it was a difficult task to trace the manual online.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that the delivery and installation of your new cooker were carried out efficiently. We understand the frustration of not having a manual readily available, and we appreciate your feedback on this. We're always looking for ways to improve our service and make things easier for our customers. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Tried their best to fix the problem with my washing machine. When all attempts failed the replaced with no fuss”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We're so glad to hear that our team put in their best efforts to resolve the issue with your washing machine, and we appreciate your understanding during the process. It's great to know that the replacement was handled smoothly for you. If you ever need anything else, please feel free to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Happy used for years and will continue to”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so happy to hear that you've been satisfied with our service for years. Your continued trust means the world to us, and we're committed to providing you with the same great experience every time you need us. If there's anything we can assist you with, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Perfect service every time I’m delighted with D&G Couldn’t be more helpful Worth the money”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, TJL! We're thrilled to hear that you’re delighted with our service and found our team to be so helpful. Your satisfaction is truly worth everything to us, and we appreciate you highlighting the value of our service. If you ever need anything in the future, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Although we were without a washing machine for nearly 6 weeks we were very well informed at all times, the replacement machine has (so far) exceeded our expectations and we are happy with the outcome.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review, John! We're really glad to hear that you were kept informed during the wait and that your new washing machine has exceeded your expectations. Your satisfaction is our top priority, and it's great to know you're happy with the outcome! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Quick first class service, thoroughly recommend them”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, David! We’re thrilled to hear you experienced first-class service and appreciate your strong recommendation. Your satisfaction is our top priority, and we’re here to help whenever you need us. Many thanks, The Domestic & General team

Posted 3 weeks ago

Domestic and General is rated 2.7 based on 1,089 reviews