Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive for what it is. Couldn’t understand why an engineer had to call, when I had explained which part was needed to repair my cooker. After his visit the part was posted to me - which is fine - but wasn’t his visit a waste of time (his and mine).”

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Posted 2 weeks ago

“Had a great experience of your service when my fridge freezer went wrong last year.It wasn't able to be repaired so you offered me a new one the service I received was great.Unfortunately the first one that was delivered did not work but the next one I had was fine and did not take long to be delivered and was all sorted out pretty quickly.Would also like to say when I phoned up at first the lady I spoke to could not find an engineer in my area,so she told me to find one pay the bill and that you would refund me the expenses which you did with no problem thank you.”

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Posted 2 weeks ago

“The young man that came to repair my cooker was so helpful, also very honest as it appeared my cooker was actually not broken, The engineer explained to me fuilly why my cooker was doing this. I would definitely use this company again.”

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Posted 2 weeks ago

“As always a company I can always rely on with peace of mind knowing that D&G are there to repair or replace with a great service over many years.”

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Posted 2 weeks ago

“Always professional very good service, quick availability for repairs, been with them over 40 years would recommend.”

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Posted 2 weeks ago

“I have been with domestic and general for years on multiple appliances and found them very reliable and the cost is very reasonable”

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Posted 2 weeks ago

“Great service!”

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Posted 2 weeks ago

“So very helpful, especially when my tv broke and it was un fixable it was replaced very quickly”

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Posted 2 weeks ago

“To many hoops to book an engineer, can be overwhelming.”

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Posted 2 weeks ago

“Very good service”

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Posted 2 weeks ago

“Excellent all round”

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Posted 2 weeks ago

“Met my expectations”

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Posted 2 weeks ago

“Worth every penny. I’ve always had all my kitchen appliances covered with these, if ever I’ve needed a repair they’ve always agreed a date pretty soon. They always repair or replace no questions asked. No weeks of waiting!”

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Posted 2 weeks ago

“Too expensive”

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Posted 2 weeks ago

“Very helpful, easy to make an appointment and everyone they have sent has been amazing”

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Posted 2 weeks ago

“Having to wait a week for a washing machine to get fixed! In the central belt of Scotland?! And got an email saying "we hope your machine is working" You're not attending till Thursday!! 🙈”

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Posted 2 weeks ago

“Not every customer has a smartphone or an Internet account. I did this person a favour and booked the appointment for her and now you are bombarding me with these emails. Go away (strongly).”

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Posted 2 weeks ago

“Excellent customer service.. friendly helpful staff and engineer on day of the visit”

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Posted 2 weeks ago

“Excellent customer service, value for money and very helpful”

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Posted 2 weeks ago

“Me and my partner had taken out a few polices with domestic and general, recently our £500 Samsung 4k hdr tv developed a screen fault we had been paying £11 per month for 5 years for cover.they sent a guy to collect the tv and I was told it just needed a new screen.a few days later my partner received a email saying I'm sorry your tv couldn't be repaired and here is a £299 argos e voucher. D&G never called us up about the tv to discuss anything. To just give us that amount was a slap in the face imo,we should have received the full £500 that we initially paid for the tv.so we have now cancelled all other polices too. In conclusion D&G use the cheapest repair services, and in some cases don't give you back the money you originally paid for the item.”

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Posted 2 weeks ago

We're really sorry to hear about your experience, and we sincerely apologize for the disappointment caused regarding your TV claim. It’s understandable to feel frustrated when expectations aren’t met, especially after having trusted us for so long. If you’d like, please check your email for a message from us, as we would love the opportunity to make things right. Many Thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 3.1 based on 1,633 reviews