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Domestic and General Reviews

2.7 Rating 1,088 Reviews
42 %
of reviewers recommend Domestic and General
2.7
Based on 1,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Domestic and General 2 star review on 23rd January 2023
Anonymous
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
8
Anonymous
Anonymous  // 01/01/2019
Came to bathroom sink blockage left top off the plug which I could not get back on myself so could not use sink, got someone to fix for me.
Helpful Report
Posted 1 month ago
Thank you for your feedback! We're sorry to hear about the issue with the sink plug. We aim to provide a smooth experience, and it's disappointing to learn that we fell short this time. We appreciate you bringing this to our attention, and we're glad you found someone to help with the fix. If there's anything else we can assist you with, don't hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
Delivery driver spilled the process
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're truly sorry to hear about the mishap with the delivery and the spill that occurred. We understand how frustrating that can be, and it's not the level of service we aim to provide. Your comments are important to us, and we appreciate you taking the time to share your experience. We are committed to improving our service and will take your feedback into consideration as we work to enhance our delivery processes. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team
Posted 3 weeks ago
My samsung American fridge freezer had a few issues and I had quite a few visits from an engineer....eventually it was condemned. D and G got a company to call me the same day and I was able to choose a new American fridge freezer from all manufacturers. I had a choice of about 20 , we chose an LG. No problems with delivery, no issues.....I would recommend.
Helpful Report
Posted 1 month ago
Thank you for your fantastic review, H! We're sorry to hear about the issues you had with your previous fridge freezer, but we're so glad that our team was able to assist you promptly and offer a great selection for your new LG. It's wonderful to know that the delivery went smoothly too. We truly appreciate your recommendation and are here if you need anything else! Many thanks, The Domestic & General team
Posted 3 weeks ago
After 2 weeks of being installed it stopped working. It has a fault which cannot be repaired the engineer came on Tuesday. I have not heard from you yet about another replacement. I paid for one installation and am not willing to pay for another. Please deal with this asap. Thank you
Helpful Report
Posted 1 month ago
Thank you for your feedback, Shenaz. We're sorry to hear about the issues you've encountered with your appliance. We understand how important it is to have a fully functioning product and we are here to help you resolve this matter as quickly as possible. Our team will be in touch shortly to discuss the next steps regarding your replacement. Thank you for your patience and understanding. Many thanks, The Domestic & General team
Posted 3 weeks ago
Terrible communication. Shocking choice of tv’s to choose from for a replacement.
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're sincerely sorry to hear about your experience with our communication and the selection of replacement TVs. We understand how disappointing it can be when expectations aren't met, especially in such a crucial moment. Your comments are important to us, and we’ll use them to improve our future service. We want to ensure that all our customers have a positive experience, and it’s clear that we have room for improvement in this area. Many thanks, The Domestic & General team
Posted 3 weeks ago
Very nice when phoned For repair on gas cooke they came on date and time nice pleasant guy and did the repair was really pleased ...
Helpful Report
Posted 1 month ago
Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with our repair service. It's fantastic that our technician was pleasant and efficient in getting your gas cooker fixed. Your satisfaction means the world to us! If you need any more assistance, please don't hesitate to reach out. Warm regards, Team Domestic and General
Posted 3 weeks ago
Always easy to communicate with, understands and solves problems as quivk as they can
Helpful Report
Posted 1 month ago
Thank you so much for your wonderful feedback, Heather! We're delighted to hear that you found us easy to communicate with and that we could solve your problems promptly. Your satisfaction is our priority, and we're always here to assist you whenever you need us. Many Thanks, The Domestic & General Team
Posted 1 month ago
I feel the delay in delivery was far too long. You can order an item and get it the next day but this was to take nearly a week. They then send an inexperienced delivery man despite being told that it needed to go up a flight of stairs. The next date was again 5 days later. They turn up and were again reluctant to take it up a flight of stairs. However this time they did when I threatened to call d&g. Their attitude was not good either because of this.
Helpful Report
Posted 1 month ago
Thank you for your feedback, Brian. We sincerely regret the delays and the issues you experienced with our delivery service. It's clear we didn’t meet your expectations, and we appreciate you bringing this to our attention. We understand how important timely and efficient delivery is, especially in situations like yours. Your concerns regarding the delivery personnel and their attitude are valid, and we will take them into account as we strive to improve our services. We hope to restore your trust in us for any future needs. Many Thanks, The Domestic & General Team
Posted 1 month ago
Excellent customer service, washing machine had it and couldn’t be repaired due to parts obsolete had a replacement of my choice within days! Ty
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic review, Julie! We're thrilled to hear that you received a replacement so quickly after your washing machine couldn’t be repaired. We strive to make the process as smooth as possible, and your satisfaction brings us great joy. If you ever need assistance again, just reach out! Many Thanks, The Domestic & General Team
Posted 1 month ago
Washing machine broke down over four weeks ago and still waiting for a replacement. Total shambles had to buy one secondhand. Just not worth taking out the policy cheaper to buy a new machine. Total waste won’t be using again.
Helpful Report
Posted 1 month ago
Thank you for your feedback, and we sincerely apologize for the inconvenience you've faced with our service. It's incredibly frustrating to be without your washing machine for such a long time, and we understand how disappointing it must be to have to purchase a secondhand machine in the meantime. We appreciate your insights regarding your policy, and we will take this into consideration as we continually work to improve our services. Your experience is important to us, and we hope for the opportunity to regain your trust in the future. Many Thanks, The Domestic & General Team
Posted 1 month ago
Great service and quick delivery with any issues Ive had.
Helpful Report
Posted 1 month ago
Thank you for your wonderful review, Tibi! We're so glad that you experienced great service and quick delivery, and we appreciate your kind words about our support. Your satisfaction means everything to us, and we're always here to help with any issues you may have in the future. Many Thanks, The Domestic & General Team
Posted 1 month ago
I found that the service was very good and staff very helpful and polite
Helpful Report
Posted 1 month ago
Thank you very much for your kind words, John! We're glad to hear that you found our service to be very good and our staff helpful and polite. We truly appreciate your feedback and are always here to help when you need us. Many Thanks, The Domestic & General Team
Posted 1 month ago
Vvv good service
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Posted 1 month ago
Thank you for your wonderful review, W! We're so glad to hear that you found our service to be very good. Your satisfaction means everything to us, and we're always here to help when you need assistance. Many Thanks, The Domestic & General Team
Posted 1 month ago
Smooth transaction
Helpful Report
Posted 1 month ago
Thank you for your fantastic review! We're thrilled to hear that you had a smooth transaction. Ensuring a seamless experience is our priority, and your feedback truly makes our efforts worthwhile. If there's anything else we can help you with, please don't hesitate to reach out! Warm wishes, The Domestic & General team
Posted 3 weeks ago
I am writing to formally express my deep dissatisfaction with what has been, quite honestly, one of the worst customer service experiences I have encountered. I was unable to reach anyone via the customer service phone line for over an hour while trying to obtain basic information regarding my account, including how to manage or cancel my policy. No prior communication was sent to inform me of any policy renewal, which added to my confusion and frustration. When I finally connected with someone through the website, I was informed that the policy was being updated monthly—information I had not been previously made aware of. Furthermore, the automated phone system repeatedly requested a passcode I did not have and would disconnect the call rather than allow me to speak to a representative or offer an alternative solution. After managing to cancel the policy, I inquired whether I could continue using the service for the remainder of the already-paid month. I was told I needed to speak with another representative. Upon transfer, I was met with a representative who refused to provide his name, spoke over me, and told me to "stop crying." He offered no viable solutions and was dismissive, condescending, and completely lacking in empathy. This experience has seriously damaged my trust in your brand. As a result, I will strongly reconsider any future purchases of Whirlpool or KitchenAid products and will not hesitate to share this experience with others.
Helpful Report
Posted 1 month ago
Thank you for taking the time to share your experience, Nicole. We sincerely apologize for the frustration and confusion you encountered during your interaction with our customer service. Your feedback highlights some critical areas where we clearly need to improve, particularly in communication and support. We understand how important it is to have access to clear information about your policy and to receive assistance from empathetic representatives. Your experience is far from the standard we strive for, and we are truly sorry to hear about the lack of support you received. Please rest assured that we are addressing these concerns internally to ensure better service for our customers in the future. We have sent you a private message, we would appreciate the opportunity to regain your trust and hope to assist you further. Many thanks, The Domestic & General team
Posted 3 weeks ago
fantastic replacement;rotten service
Helpful Report
Posted 1 month ago
Thank you for your feedback. We’re genuinely sorry to hear about your experience with our service. While we're glad to know you were pleased with your replacement, it’s disappointing to hear that our service did not meet your expectations. We value your input and are committed to improving our processes to ensure a better experience for all our customers. Your concerns have been noted, and we will do everything we can to enhance our service moving forward. Many thanks, The Domestic & General team
Posted 3 weeks ago
Very happy with speedy conclusion.
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Posted 1 month ago
Thank you for your fantastic review! We're so glad to hear that you were happy with the speedy conclusion of your service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
Replaced my washing machine as parts was taking too long to arrive so I am happy thank you.
Helpful Report
Posted 1 month ago
Thank you for your kind review, Yildirim! We're glad to hear that we could replace your washing machine promptly. Your satisfaction is our priority, and we're here to help with any future needs you may have. Many thanks, The Domestic & General team
Posted 3 weeks ago
Great service
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Posted 1 month ago
Thank you for your fantastic review! We’re thrilled to hear that you experienced great service with us. Your feedback encourages our team to keep providing the best for our customers. If you ever have any questions or need assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team
Posted 3 weeks ago
I bought an extended warranty for my Maytag washer and was not informed by the rep that the washer must remained inside the house I remodeled my kitchen after buying the warranty and relocated the washer outside in a wooden shed house secured of any wether inclements. Washer was repaired prior to the transfer out and broke a few weeks after. Now domestic general is not covering the repair and want to charge me a cancellation fee. I will be filing a BBB complaint for misleading sales as the representative should have stated that super important condition before selling me the extended warranty Very disappointed at their customer service as well because when I asked for a supervisor the rep intended to deny me that right and said “the supervisor will tell you the same thing as I am now so there is no point in speaking to a supervisor”. Very disappointing to have to deal with subpar service representatives
Helpful Report
Posted 1 month ago
Thank you for sharing your concerns, Sandra. We’re truly sorry to hear about the issues you encountered with your warranty and the lack of communication from our team. It’s understandable to feel frustrated when important conditions aren't clearly outlined. We always aim to provide clear information to our customers, and it’s clear we fell short in this instance. Your feedback is invaluable as it helps us address these matters and improve our service going forward. We appreciate your patience and are here to assist you with any further questions you may have. Warm regards, Team Domestic and General
Posted 3 weeks ago
Domestic and General is rated 2.7 based on 1,088 reviews