Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,121 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Replacement delivered 10 days late due to D&G having my address wrong. Asked BEFORE delivery if they had it right operative said yes.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Hugh. We sincerely apologize for the inconvenience caused by the delivery delay and the address confusion. We understand how frustrating it can be when expectations aren’t met, especially after confirming details prior to the delivery. Your feedback is crucial in helping us improve our processes and accuracy in order handling. We want to ensure that you receive the service you deserve moving forward. If you have any further concerns, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent customer service. Extremely professional. Very knowledgeable and thorough.”

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Posted 2 months ago

Thank you for your wonderful review! We’re so pleased to hear that you experienced excellent customer service from our team. Your acknowledgment of our professionalism and knowledge truly warms our hearts. If you ever have more questions or need assistance, please feel free to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Washing machine replaced as unable to be fixed. Customer service very good. Choice of machines very good. Delivery quick and price for fitting and taking old one very good.”

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Posted 2 months ago

Thank you for your fantastic review! We're so pleased to hear that you had a positive experience with our customer service and found our choice of machines and delivery options to your liking. Ensuring our customers are satisfied is our top priority, and your feedback truly brightens our day. If there's anything else we can assist you with, feel free to reach out anytime! Many thanks, The Domestic & General team

Posted 2 months ago

“Sick and tired of getting the survey to fill in please stop sending me them”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We apologize for the inconvenience caused by the surveys. We understand that receiving multiple requests can be frustrating, and we appreciate you bringing this to our attention. We’ll look into reducing the frequency of these surveys to ensure a better experience for you moving forward. If you have any additional concerns, please feel free to reach out. Many Thanks, The Domestic & General team

Posted 2 months ago

“You sort out my problem quick and it was easy”

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Posted 2 months ago

“After our oven broke down, the service we received from Domestic and General was quick and efficient. Unable to get a replacement part, we were told they would replace the oven and this was done very quickly”

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Posted 2 months ago

“Brilliant service been with this company for many years always great help recently had my washer condemned later that evening could pick a new one delivered quickly 5 star well deserved”

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Posted 2 months ago

“Great customer service and new washing machine arrived on time.”

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Posted 2 months ago

“Not very happy when th the delivery they said they couldn’t fit my machine or take it away I had to sort it myself at one point I had 2 machines in my kitchen and couldn’t use either”

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Posted 2 months ago

“My Washing machine was written off. Picking a new one was so easy. Delivery and reconnecting was so easy. Delivery guys were polite , chatty and helpful”

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Posted 2 months ago

“I would not recommend Domestic & General policies to anyone. My refrigerator quit 8 weeks ago and repair was scheduled - after multiple visits, the repair contractor finally replaced the entire compressor system which also didn't work. Their repair contractor informed them that there were no other options to fix this 2 year old refrigerator. Now Domestic & General refuses to resolve the issue. I called May 22 and was told they would reach out with a resolution by May 26 but the call never came. I called again May 27 and this time was told they would call me by May 29, which never happened. I called again the evening of May 29 to ask why they were not responding - and this time I was told they would call me by June 3rd. See the pattern here? Two months without a refrigerator is a horrible experience and the way this company is handling the issue is shameful.”

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Posted 2 months ago

“Replacement of non repairable chiller was seamless. Thank you D & G!”

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Posted 2 months ago

“Excellent service,spot on delivery date and recycling the old machine, setting up the new one was brilliant up and working ok.”

Helpful Report

Posted 2 months ago

Thank you so much for your excellent review, Bill! We're thrilled to hear that you had a seamless experience with our service, from timely delivery to the recycling of your old machine. It's fantastic that your new setup was quick and easy to start using. If you need any further assistance or have questions in the future, we're here to help! Warm regards, Domestic and General Team

Posted 2 months ago

“They have only one company That does there repairs. If that company refuses to work on your a Appliance. You have to find your own repair company, pay for the service call yourself. get a estimate, it can not be handwritten and must include, parts labor, taxs.After you send it in ,it will take them two days to approve it. Apparently this happens alot because it Actually in the Warranty Agreement. So please read it carefully. I have been without a Refrigerator for over a month and I have another refrigerator under there warranty.”

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Posted 2 months ago

“great service when notified that my washer was to be replaced rather than fixed i had a choice of about 12 machines to choose from and delivery was in 4 days from me picking my replacement. always get a great service when need to use them for repairs to my products or having them replaced if needed.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our service and that you had plenty of choices for your new washer. It’s great to know that we could assist you efficiently, and we truly appreciate your continued trust in us for all your appliance needs. Should you need any further assistance, please feel free to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“Good service from start to finish. But not 100% happy to lose out and no compensation on a full fridge and freezers worth of contaminated food which had to be destroyed value around £75.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Angela. We're glad to hear that you received good service throughout the process. We understand how frustrating it can be to face losses due to unforeseen circumstances, and we sincerely empathize with your situation regarding the contaminated food. While we are unable to provide compensation, we appreciate you bringing this to our attention, and your comments will certainly help us improve our service moving forward. Warm regards, Team Domestic and General

Posted 2 months ago

“Great service from the price to delivery. I had a problem with my dryer and it was sorted asap.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We're so pleased to hear that you received great service from us and that we were able to resolve your dryer issue quickly. It's always our aim to deliver efficient help when it's needed most. If you require any further assistance or have any questions, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 2 months ago

“Great services”

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Posted 2 months ago

Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and it’s always wonderful to know we met your expectations. If you ever need assistance in the future, please don’t hesitate to get in touch with us. Warm regards, Team Domestic and General

Posted 2 months ago

“I called for a quote for my new American f/freezer and happy with this, I took out a new policy right away.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Joan! We're delighted to hear that you were happy with the quote for your new American fridge/freezer and that you decided to take out a policy right away. Your satisfaction is what we strive for, and we appreciate your trust in us. If you have any questions or need assistance in the future, feel free to reach out! Warm wishes, Team Domestic and General

Posted 2 months ago

“Thay r very helpful”

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Posted 2 months ago

Thank you for your kind review! We're delighted to hear that you found us very helpful. Our team is always here to assist you, and your feedback truly encourages us to keep up the good work. If you need any further assistance in the future, please don’t hesitate to reach out. Best wishes, Team Domestic and General

Posted 2 months ago

Domestic and General is rated 2.7 based on 1,121 reviews