Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional.”

Helpful Report

Posted 3 months ago

“Slick operator at every point of my problem”

Helpful Report

Posted 3 months ago

“Their helpline is rubbish. Repairs rubbish. You have to wait ages constantly being told to go on line. Then they deliberately disconnect you. It took me 40 or so minutes to finally get hold of someone. Then 40 minutes for them to log a complaint and make another appt. To me it seems to be the case. They do not have enough call handlers. Because using D and G for several years this has been my experience. The tumble dryer was cooking clothes and shrunk many items. It was also making a noise. The first repair man said it was due to a logic board which he showed me. It had a burned out contact. He didn't have the part. From there he ordered a new one and the next engineer had not brought it and said it was not the logic board. He told us to only ever use delicates . We have had more clothes have been cooked and shrunk. Considering how much we pay and the total experience has meant we are running out of clothes. Ironically it was taking ages to not dry the clothes, but the clothes come out absolutely steaming. I want someone to come out with a new logic board. Properly diagnose new faults as the dryer is now not working at all. Obviously there is an incompetent component that stops this dryer from over heating to protect my home and clothes from being destroyed. The handler has passed me to the complaints team and I have been on hold. I have had to put two days aside so far for an appliance you say you have fixed, for them damage my clothes. I want to speak to an engineer who knows what they are doing, before they come out. I think this appliance has reached the stage its natural life is over. Really, as it is an old machine and the lack of confidence and nervousness I have when putting our clothes in it. I want the ordeal to be completely resolved. I also expect if a repair is made, it is long lasting. The engineer puts his most expensive clothes in the machine. Then he is welcome to have a coffee. Then when the cycle is finished see whether they fit him any more. Ideally, I think the machine is replaced with a new dryer of another manufacturer that is not going faulty all the time.”

Helpful Report

Posted 3 months ago

“A very smooth and efficient service, our new dishwasher was delivered and installed on time”

Helpful Report

Posted 3 months ago

“Arranging an engineer call out to our failed washer/dryer online was easy but involved a couple of days waiting for his arrival. Waiting approval for a replacement took eight days but was only progressed after I had enquired about the unexpected delay, there was no communication forthcoming between the engineers visit and my follow up enquiry. From the machine breakdown to the arrival of a replacement took 15 days, far longer than we had expected.”

Helpful Report

Posted 3 months ago

“I have been very happy with the quick service and excellent customer communication. I have had with these insurers. When my item needed replacing it was done quick easy and I had a new dryer within a week. I would highly recommend them”

Helpful Report

Posted 3 months ago

“Best experience with a cover on our tumble dryer EVER. The machine had a major fault and without any argument at all D&G replaced rhe machine within a week. Great customer service and a very helpful team within the customer service department”

Helpful Report

Posted 3 months ago

“Easy to book an engineer and good availability. Engineer was polite. My machine needed replacing and I was given a link to choose a replacement very quickly. The only reason I haven't given 5 stars is that most of the replacements offered weren't like for like with my machine and the comparison function on the portal only allowed me to compare two machines at a time from a long list available. I had to call D&G a couple of times to request machines to fit my spec.”

Helpful Report

Posted 3 months ago

“Surprised by how quickly and efficiently everything was sorted. Would have no problem recommending D&G”

Helpful Report

Posted 3 months ago

“Very good service.”

Helpful Report

Posted 3 months ago

“Brilliant service as always ..”

Helpful Report

Posted 3 months ago

“The replacement range cooker was delivered and left in my garden unpacked Also when installed the grill was not working correctly and after 3 engineer visits it is still not fixed I had asked for a replacement but was told that the engineer had to strip the new cooker down to find the fault which they cant so still no cooker I would strongly suggest that D and G remove Belling products from their replacement range as their customer service is non existant”

Helpful Report

Posted 3 months ago

“Superb setvice”

Helpful Report

Posted 3 months ago

“Excellent to get product replacement for a fridge freezer they could not repair. Timescale was reasonable. Staff polite and helpful”

Helpful Report

Posted 3 months ago

“I had 4 visits before my range cooker was written off due to a wiring problem which could not be sorted. But Domestic and General really did try had to fix the problem by replacing all the oven parts they could.”

Helpful Report

Posted 3 months ago

“always very helpful”

Helpful Report

Posted 3 months ago

“The delivery/ fitter was amazing. He was very helpful indeed.”

Helpful Report

Posted 3 months ago

““Good service from D&G thank you you are the best 👍”

Helpful Report

Posted 3 months ago

“Because I have great service form you”

Helpful Report

Posted 3 months ago

“Thank you for your professional job.”

Helpful Report

Posted 3 months ago

Domestic and General is rated 3.1 based on 1,637 reviews