Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.13

3.1 Rating 1,622 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“always very helpful”

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Posted 1 month ago

“The delivery/ fitter was amazing. He was very helpful indeed.”

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Posted 1 month ago

““Good service from D&G thank you you are the best 👍”

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Posted 1 month ago

“Because I have great service form you”

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Posted 1 month ago

“Thank you for your professional job.”

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Posted 1 month ago

“Very good I'm happy with that 🥰🥰”

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Posted 1 month ago

“Very good 👍”

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Posted 1 month ago

“Definitely fast,reliable service”

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Posted 1 month ago

“Very good company very fast service”

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Posted 1 month ago

“Good communication, skill and knowledgeable person”

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Posted 1 month ago

“Good service from D&G but let down by the delivery team who couldn’t fit the replacement machine even though I had paid for it”

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Posted 1 month ago

“Easy, no fuss replacement of washer dryer as it could not be fixed.”

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Posted 1 month ago

“Delivery driver went to the wrong house, took a photo of the wrong door and left. I waited in all day and the washer wasn't delivered. When I spoke to a member of the team about this she said he wouldnt turn round and deliver my washer even though it was his mistake. There was no customer service just a 'youl have to re book another slot' baring in mind we have been waiting 4 weeks for a spare part before a new washer was even considered and had to be prompted by ourselves to get one. So we have been without a washer for nearly 5 weeks. And there was no consideration for this by making the driver deliver our washer when he should have. Very poor service by all.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“We are both old age pensioners 70 and 75 years old. The fridge was dropped inside the kitchen and we had to take all the wrapping and put this this in the slot. The energy rating on the fridge is G a very high rating in the energy crisis on the old age pensioners. Surely more care should have been taken . Simply disappointing.”

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Posted 1 month ago

“Very impressed by your swift response. Being without a washing machine in a home where there is a sick person is really difficult. I explained my situation to D&G and to the company and they fast tracked the replacement. Thank you.”

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Posted 1 month ago

“Very impressed with the ease of the replacement service. And very quick delivery ! Thank you”

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Posted 1 month ago

“Because they replaced my unrepairable Range Cooker with a new one and it's got an airfryer option fantastic”

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Posted 1 month ago

“Overall a good experience. We had a wait for the iniital appointment, and then we were expecting a significant wait for a new part. Then, suddenly we were offered a new product, which was unexpected! The upgrade option was not available, so I had to ask for that. The product arrived and was as advertised. All staff have been friendly and helpful, the time waiting to be told we could have a replacement could have been improved and the upgrade option should have been visible from the start.”

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Posted 1 month ago

“Excellent customer service from the delivery company who provided me my American HAEIR Fridge freezer”

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Posted 1 month ago

Domestic and General is rated 3.1 based on 1,622 reviews