Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,121 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I must admit I've the process of setting up my policy we with D&g very confusing, doesn't seem to be a joined up process so had to ring to establish the situation”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Phil. We're sorry to hear that you found the process of setting up your policy confusing. We strive to make it as smooth as possible, and your experience is important to us. We appreciate your patience in reaching out for clarification, and we will work on improving our communications to ensure a more seamless experience in the future. If you have any further questions or need assistance, please don't hesitate to get in touch. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Tumble dryer stopped working but it was covered by DG insurance and they changed it for a new model no hassle. Delivered within a week and now ready for the next wash load to be dried.”

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Posted 2 months ago

Thank you for your amazing review. We’re delighted to hear that your tumble dryer replacement was hassle-free and that we were able to deliver a new model to you promptly. It’s great to know you’re all set for your next wash load! If you need any further assistance in the future, please feel free to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Very happy with D&G, got lots of items insured with them and always been brilliant! My dryer recently stopped working fully and they came out within a few days, couldnt be fixed so they sent a replacement within the same week. Booking was very easy and customer service was lovely. Highly recommend this company!”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review, Faye! We’re thrilled to hear that your experience with us has been brilliant and that we could quickly assist with your dryer issue. It's great that our booking process was seamless and that our customer service team left a positive impression on you. If you ever need further assistance or have any questions in the future, don’t hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“We were disappointed as we paid for installation and the engineer did not connect the cold water pipe as we need an extension , which we have . We still have not received the refund for this Otherwise , delivery was very good”

Helpful Report

Posted 2 months ago

Thank you for your review, Vickery. We're sorry to hear about the issues you faced with the installation and the delay in your refund. We understand how important it is to have everything set up correctly and to receive your funds promptly. We're glad to hear that the delivery met your expectations. Your feedback is valuable, and we will work on improving our services to prevent similar situations in the future. If you need further assistance, please feel free to contact us directly. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Very good service delivery driver was very helpful and pleasant”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that you found our service delivery to be helpful and pleasant. Our team always strives to make every interaction a positive one. If you need any assistance in the future, please feel free to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Very good”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Safia! We're thrilled to hear that you had a very good experience with us. Your satisfaction means a lot to us, and we’re always here to ensure you have the best service possible. If you ever need assistance in the future, don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Professional engineer, quick diagnosis and ultimately a new washing machine when our old was found to be unrepairable. ThankYou.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Tim! We’re pleased to hear that our engineer quickly diagnosed the issue and that we were able to provide a new washing machine for you. Your satisfaction means a lot to us! If you have any further questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Dryer couldn't be fixed was replaced with in two weeks couldn't be happier”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review, S! We're thrilled to hear that your dryer was promptly replaced and that you're happy with the outcome. It’s our priority to ensure a seamless experience for our customers. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“I click installation and delivery and it was just dumped there and hasn't been fixed till now . So since over 2 week of delivery no hob to use in my home and still paying insurance. This is not very good after calling your office to send me and installer no one bothered.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience, Latifatu. We sincerely apologize for the inconvenience you've faced with your hob installation. It's disappointing to hear that you’ve been left without a functioning appliance for over two weeks, and we understand how frustrating this must be, especially while you continue to pay for insurance. Your concerns are important to us, and we have sent you a private message to get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this for you swiftly. The Domestic & General Team

Posted 2 months ago

“Great service had booked a repair was let down 3 times by the company doing the repair, contacted D&G who sorted it for me within 24hrs, got a new washer and easy process. Excellent communication and friendly staff. Would definitely recommend.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Pat! We’re so pleased to hear that we could step in and resolve the issue with your repair in such a timely manner. It’s great to know that you found our process easy and that our communication and staff made a positive impact on your experience. Should you need any further assistance in the future, please don’t hesitate to get in touch. We’re always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“From the beginning of the first contact with D & G the whole experience was made easy everyone was very polite and helpful nothing was to much trouble any questions were answered... very happy with the service... delivered with care polite delivery men rubbish cleared paid a small amount to have old appliance taken away... great service”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We’re thrilled to hear that your experience with us was smooth and that our team provided polite and helpful service throughout. It's great to know that our delivery men handled everything with care and that you found our optional service beneficial. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 2 months ago

“Engineer was very polite and helpful. C”

Helpful Report

Posted 3 months ago

Thank you for your review. We're pleased to hear that our engineer was polite and helpful during your visit. Providing excellent service is what we strive for! If you have any further questions or need assistance, don't hesitate to reach out. We're always here to assist you! Best regards, The Domestic & General Team

Posted 2 months ago

“Limited options of products Everything else was good”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're glad to hear that you had a good experience overall. We understand your concerns about the limited product options, and we appreciate your input as it helps us improve our offerings. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 3 months ago

“I had my annual boiler service booked. Had to pay for care to look after my 94 year old mother that day so I could be at my home for engineer. He arrived , but he left before I could get to the door from my garden. I rang immediately, but he would not come back. I will not be renewing my insurance.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Pamela. We're truly sorry to hear about your experience with the engineer's visit. We understand how important it is to manage your time, especially when caring for a loved one, and we're disappointed that we fell short in meeting your expectations. Please know that your concerns are important to us, and we would appreciate the opportunity to discuss this further. We have sent a private message to you so we can get you taken care of. Thank you for bringing this to our attention, and we hope to resolve this matter for you. The Domestic & General Team

Posted 3 months ago

“Extremely bad service, never never go through them again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Marof. We're genuinely sorry to hear about your experience with our service. Your frustration is completely understandable, and we regret that we did not meet your expectations. We'd appreciate the chance to look into this matter further. We have sent you a private message so we can address this and get you taken care of. Thank you for bringing this to our attention. The Domestic & General Team

Posted 3 months ago

“Very good customer service. Get the job done straight away with no fuss.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Nad! We’re thrilled to hear that you experienced very good customer service and that we got the job done without any fuss. Your satisfaction is our top priority! If you need any further assistance, please don’t hesitate to get in touch. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Had a fault with the old washing machine! Engineer came out and checked, unfortunately machine can not mend! Had a replacement within several days. So happy with the service.”

Helpful Report

Posted 3 months ago

Thank you for your positive review! We're delighted to hear that our engineer was able to assist you promptly, even though your old washing machine couldn’t be repaired. It's great to know that you were happy with the quick replacement service! If you have any further questions or need assistance, please feel free to reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 3 months ago

“Once choice had been made, everything went smoothly. Delivery was rapid and efficient.”

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Posted 3 months ago

Thank you for your excellent review, James! We're thrilled to hear that your choice led to a smooth experience and that our delivery was rapid and efficient. Your satisfaction means a lot to us! If you need any further assistance, please feel free to get in touch. We're always here to help! Best regards, The Domestic & General Team

Posted 3 months ago

“Very quick and efficient. Friendly and helpful”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Sonia! We’re so pleased to hear that you found our service quick and efficient, and that our team was friendly and helpful. Your feedback truly brightens our day! If you need anything else or have further questions, don’t hesitate to reach out. We’re always here to assist you! Warm regards, The Domestic & General Team

Posted 3 months ago

“Easy to read easy information ,not bad price”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Joanne! We're so glad to hear that you found our information easy to read and that you were happy with the pricing. Your feedback is greatly appreciated! If you need any more assistance or have questions in the future, don’t hesitate to reach out. We're always here for you! Warm regards, The Domestic & General Team

Posted 3 months ago

Domestic and General is rated 2.7 based on 1,121 reviews