Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.13

3.1 Rating 1,615 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“So for so good”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We’re delighted to hear that everything is going well so far. Your feedback really means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“When an appliance breaks down, the process of arranging a repair is very quick. I have been with D&G for many years and have had various appliances birh repaired and replaced when they are unable to repair them. I have recommended D& G to all my friends & family as I am completely satisfied with rhe service. I have peace of mind that my appliances will always be looked after. Than you.”

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Posted 1 month ago

Thank you so much for your wonderful review, Sue! We’re delighted to hear that you’ve had a quick and hassle-free experience with our repair service over the years. Your recommendations to friends and family mean the world to us, and we’re thrilled to know that we provide you with peace of mind regarding your appliances. If you ever need assistance in the future, we're always here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“man came to replace broken oven fan Very fast and efficient Thank you very much//..”

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Posted 1 month ago

Thank you for your great review! We're delighted to hear that our technician was fast and efficient in replacing your broken oven fan. Your satisfaction is so important to us, and we truly appreciate your kind words. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Our original repair request was cancelled by either Domgen or Hotpoint! We received no notification of this. I stated that we are a disabled household. Our ovens were unusable, as I stated in my original repair request. We kept getting a 'no engineer in your area message', and couldn't continue with the online booking form. I was given the number for Hotpoint, contacted them, but had to hang up after 40 minutes to take my wife to the hospital. I managed to get through on the 2nd attempt, after about 35 minutes. Logging in to Domgen a couple of days later, I discovered that the repair request had been cancelled. (Not by us!) I've been given a date of 02/09/25 for an engineer visit. It would be beneficial to provide some method for people to upload images of the damage/problem, where applicable. I feel that, as the damage to our cooker was the result of a fall by my wife, we were "fobbed off" by Domgen, the damage was brought about by circumstances beyond anyone's control. I don't know if the issues I encountered whilst trying to contact Domgen was down to technical problems or 'human error', but I am not at all impressed. The cynic in me thinks that because the damage to our cooker was the result of an accident, Domgen wasn't interested in our problem. I hope that I'm wrong and that our problem will be resolved soon.”

Helpful Report

Posted 1 month ago

We're truly sorry to hear about the difficulties you've faced with your repair request, Damian. Dealing with appliance issues is never easy, especially in a household that requires additional considerations. We understand how frustrating it must be to have your ovens unusable, and communication breakdowns only add to the stress. Thank you for your patience during this challenging time. We will work diligently to resolve your issue and ensure this is handled as quickly as possible. Many thanks, The Domestic & General team

Posted 1 month ago

“Very helpful and understanding very pleased”

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Posted 1 month ago

Thank you for your wonderful review! We’re so glad to hear that you found our team helpful and understanding. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Put job in and engineer was there in 30 minutes and Scott is such a nice bloke and so helpful”

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Posted 1 month ago

Thank you for your fantastic review, Glyn! We’re delighted to hear that our engineer arrived promptly and that Scott was able to assist you. Our team focuses on being helpful and friendly, and it’s great to know that Scott made a positive impression on you. If you need anything else or have further questions, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service delivery driver was polite and very helpful”

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Posted 1 month ago

Thank you for your wonderful review, Stuart! We're delighted to hear that our delivery driver was polite and helpful during your experience. Providing excellent service is what we strive for every day, and it’s great to know that it made a difference for you. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Thanks very happy with outcome”

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Posted 1 month ago

Thank you for your lovely review, Lawrence! We're so glad to hear that you're happy with the outcome. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If there's anything else we can help you with in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Simply awful to deal with every single time”

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Posted 1 month ago

We’re truly sorry to hear about your consistent frustrations with our service. It’s disappointing to know you’ve had such a negative experience every time, and we genuinely want to improve that for you. Your feedback is crucial in helping us enhance our processes, and we are here to assist in any way we can. Many thanks, The Domestic & General team

Posted 1 month ago

“High quality of professionalism, Resolution of issues on time estimate”

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Posted 1 month ago

Thank you for your fantastic review! We’re delighted to hear that you experienced high professionalism and timely resolution of your issues. Your feedback truly motivates us to continue delivering exceptional service. If you ever need assistance in the future, feel free to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Good service”

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Posted 1 month ago

Thank you for your fantastic review! We’re delighted to hear that you received good service. Your satisfaction is very important to us, and we truly appreciate your positive feedback. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Have always been extremely happy with the service provided and the wonderful advisors. Quality is standard procedure with D&G 🫶🏼 Keep up the uniqueness”

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Posted 1 month ago

Thank you so much for your lovely review! We're thrilled to hear you're consistently happy with our service and the advisors. Quality is indeed our standard, and we're grateful for your support as we strive to maintain our uniqueness. If you ever need anything, we're always here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“My scheduled appointment didn’t turn up I was called by customer service who arranged for a contractor to come out he came identified the fault even though it had already been put in the notes. He didn’t have the part and was coming back two days later I told him we would be away but would arrange for someone to be here. He never came I had no call text or email called customer service to be told we close in 10 minuites maybe he’s running late? As it was bank holiday weekend couldn’t contact anyone until the Tuesday and now having to WAIT another week for an engineer….. not happy and this is a service I pay for . Very poor service”

Helpful Report

Posted 1 month ago

We sincerely apologize for the hassle you've faced with your appointment, and we understand your frustration. It's unacceptable that the engineer did not follow through, especially after you've gone through proper channels to arrange for the service. Communication is key, and we're sorry that you didn't receive updates during this time. We appreciate you bringing this to our attention, and we’re determined to learn from your experience to ensure we do better in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Had an issue with the cooker - arranged for it to be fixed through D and G. Problem resolved in a timely manner.”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that your cooker issue was resolved in a timely manner. Customer satisfaction is what we strive for, and your feedback reinforces our commitment to providing efficient service. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Domestic and General have always been reliable . Great value for money in a country where everything has increased in price . I’ve recently had a part changed on my hob and he checked it too . I rely on this company for all my appliances.”

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Posted 1 month ago

Thank you for your fantastic review, Karen! We're delighted to hear that you find us reliable and appreciate the great value we strive to offer, especially in these times. It's wonderful to know that we can support you with all your appliance needs, and we're always here to help. If you need anything further, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Always received a great service from D&G. Like the idea to book the engineer for repairs via the website it is so much easier than making a phone call.”

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Posted 1 month ago

Thank you for your fantastic review, Arosh! We're delighted to hear that you've consistently received great service from us. It’s wonderful to know that our online booking system for engineers has made the process easier for you. Your feedback is greatly appreciated and inspires us to keep improving. If you ever need assistance again, we're here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“Very professional came on time and done a brilliant job and was a very pleasant person”

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Posted 1 month ago

Thank you so much for your wonderful review, Keith! We're delighted to hear that you found our service to be professional and pleasant. It’s always our goal to provide exceptional service, and your feedback truly brightens our day. If you ever need anything in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“The service engineer was very helpful”

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Posted 1 month ago

Thank you for your positive review! We're delighted to hear that the service engineer was helpful. We strive to ensure our team provides the best support possible, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Very happy with the service I receive and the quickness repairs sre done”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you are happy with our service and the quick repairs. Our team is dedicated to ensuring your satisfaction, and your feedback truly motivates us to keep up the great work. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service. Engineer was quick and efficient. Very pleased.”

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Posted 1 month ago

Thank you so much for your fantastic review, David! We're delighted to hear that our engineer provided quick and efficient service. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you ever need anything in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,615 reviews