Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.13

3.1 Rating 1,615 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Easy to book a call out and very good technicians .”

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Posted 1 month ago

Thank you for your fantastic review, Jon! We're delighted to hear that you found it easy to book a call-out and that our technicians provided great service. Your feedback truly means a lot to us, and we’re here whenever you need further assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“The problem of our fridge freezer was rectified but unfortunately took several weeks to repair due to parts being out of done and specific engineers not being available to carry out the repair”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re happy to hear that your fridge freezer issue was resolved, but we sincerely apologize for the extended wait time due to parts availability and engineer scheduling. We understand how important it is to have your appliances running smoothly and appreciate your patience throughout the process. If you need any further assistance, please do not hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“A good company but you have have a strong discussion with them if you make claim, other than that a very prompt service.”

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Posted 1 month ago

Thank you for your feedback! We're glad to hear that you find us a good company and that you experienced prompt service. We understand that discussions regarding claims can sometimes be a bit challenging, and we appreciate your patience in those situations. Your insights help us improve our service, and we're here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 1 month ago

“It is very good service on the phone and came out with in two days”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you received good service over the phone and that we were able to come out to you within two days. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, just give us a shout! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service, washing machine like brand new”

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Posted 1 month ago

Thank you for your fantastic review, David! We're delighted to hear that your washing machine feels like brand new again. Your satisfaction means everything to us, and we're glad we could provide you with excellent service. If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent support for booking my cooker”

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Posted 1 month ago

Thank you for your wonderful review, Ali! We're delighted to hear that you received excellent support while booking your cooker. Our team strives to provide outstanding service, and your feedback is truly appreciated. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Brilliant engineer. Worked quickly and efficiently. And friendly”

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Posted 1 month ago

Thank you so much for your wonderful review, Susan! We're delighted to hear that our engineer provided quick, efficient, and friendly service. Your positive feedback means a lot to us and motivates our team to continue delivering the best possible service. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“They were very good ,they were professional, polite, helpful,”

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Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that you found our team professional, polite, and helpful. Your feedback means a lot to us, and we’re here to assist you whenever you need it. Many thanks, The Domestic & General team

Posted 1 month ago

“Easy to get an engineer out for my washing machine, he was very professional and polite also very helpful.”

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Posted 1 month ago

Thank you for your fantastic review, Christine! We’re delighted to hear that you found it easy to get an engineer out and that you received professional and polite service. It's always our goal to provide helpful assistance, so your feedback means a lot to us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Engineer arrived three hours late. I was unable to contact a human being by phone or online to enquire if the engineer was still coming. When he did arrive he had not been given any information about the repair. He took a picture of the cooker and left. I now have to wait another week for another engineer to fix the problem.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the inconvenience you've experienced with your recent appointment. It's frustrating when things don’t go as planned, especially when you’re waiting. We understand how important it is for products to be repaired promptly and efficiently. Your feedback about the engineer's visit and lack of communication is invaluable, and we will make sure to address these issues. Please know that we are committed to resolving this situation for you, and we appreciate your patience as we work to get it sorted. Many thanks, The Domestic & General team

Posted 1 month ago

“You stink you stink”

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Posted 1 month ago

We're really sorry to hear that you've had such a negative experience, Richard. Your feedback is important to us, and we want to help make things right. We're committed to improving our services so that your next interaction is much better. Please feel free to reach out directly so we can assist you further. Many thanks, The Domestic & General team

Posted 1 month ago

“Great service Thankyou”

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Posted 1 month ago

Thank you so much for your fantastic review! We’re delighted to hear that you experienced great service, and we truly appreciate your kind words. Your satisfaction means the world to us, and we're always here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“Easy company to contact by phone. Engineers are professional. If as in my case a repair couldn't be done, it was simple to get brand new replacement. When cooker needed repair, this was carried out within a few days from initial call”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that contacting us was easy and that our professional engineers were able to assist you effectively. It's great to know that the process of getting a replacement went smoothly, and we appreciate you sharing your positive experience with us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent customer service and”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our customer service. Your satisfaction is incredibly important to us, and we appreciate you sharing your positive feedback. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“My issue is not resolved and the engineer was very unhelpful”

Helpful Report

Posted 1 month ago

We're sorry to hear that your issue remains unresolved and that the engineer was not helpful during your visit. We understand how frustrating this can be and want to make it right for you. Your satisfaction is important to us, and we are here to assist you further. Please check your messages for our follow-up, as we’d like to work towards a solution. Thank you for your patience, and we look forward to your response. Many thanks, The Domestic & General team

Posted 1 month ago

“How many times does a tumble dryer need to break before you replace it? My tumble dryer literally caught fire with two young children in the home and because it was deemed “fixable” they wouldn’t write it off. That was a week ago, it’s broke again. Oh and that’s the 7th time.”

Helpful Report

Posted 1 month ago

We are truly sorry to hear about the alarming situation with your tumble dryer, Sam. Your safety and the comfort of your home are our top priorities, and it’s concerning to hear that the appliance has malfunctioned so frequently. We understand how frustrating this must be, especially with young children around. Please check your email, as we work towards a satisfactory resolution. Your feedback is important to us, and we are here to help. Many thanks, The Domestic & General team

Posted 1 month ago

“Slowly you had done putting the price up first it started £4.20 slowly gone up to £15-£16 pounds my washing machine hasn’t upgraded that u charging more for what is worth. It’s just show that company is cheating with people to pay more and more for nothing .”

Helpful Report

Posted 1 month ago

We truly appreciate your feedback, Gurbinder, and we're sorry to hear that you feel this way about the price increases. We understand that rising costs can be frustrating, especially when it seems you’re not receiving the value you expect. Your concerns about transparency are important to us, and we want to assure you that we always strive to provide our customers with the best support and services. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 month ago

“Brilliant saved a wee bird as well 😃”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're delighted to hear that we were able to help, and saving a wee bird is just the cherry on top! Your kind words mean a lot to us, and we're here for you anytime you need assistance again. Many thanks, The Domestic & General team

Posted 1 month ago

“Did not resolve the issue. Machine is still running grossly over cycle time”

Helpful Report

Posted 1 month ago

We’re really sorry to hear that your issue remains unresolved, Jennifer. It’s understandably frustrating to deal with a machine that’s not functioning as it should. Your satisfaction is very important to us, and we want to help you get this sorted out. Please check your messages for our follow-up, and we will work towards a solution for you. Many thanks, The Domestic & General team

Posted 1 month ago

“Domestic & General have been brilliant. Their service is fast, efficient and really reliable. Every time I’ve reached out to them, they’ve been friendly and professional, making everything simple and easy. It gives me real peace of mind knowing my appliances are covered by such a great company. I’ve got cover with Domestic & General for my fridge, freezer, oven, cooker, air fryer and hoover. All the important stuff!”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Jen! We're delighted to hear that you've had a brilliant experience with our fast, efficient, and reliable service. It’s wonderful to know that our friendly and professional team has made everything simple and easy for you. Your peace of mind is what we strive for, and we're thrilled to have you covered for all your important appliances. If you ever need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,615 reviews