Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.32

2.3 Rating 838 Reviews

32 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.3

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“It came with.a dent in the side. Decided to accept it. I had to wait so long to get a replacement. This being my 3rd machine in three years and 4 months. Got a lower spin time now. The guys' were very professional and quick.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're sorry to hear about the dent in your machine and the delays you've experienced. We understand how frustrating it can be to have multiple replacements, and we appreciate your patience throughout this process. We're glad to hear that our team was professional and quick, but we aim for a fully satisfactory experience from start to finish. Please check your messages, as we’d love the opportunity to assist you further and address your concerns about the lower spin time. Thank you for bringing this to our attention. The Domestic & General Team

Posted 1 month ago

“I wouldn’t even give star, but the system is making me, this sums up Domestic and General. They replaced my dishwasher due to not being able to get a part, however sent a new dishwasher with a manufacturer fault… Then the agent quotes, “since this is a second replacement you’ll have to pay the entire policy upfront…”. Brilliant.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Kev. We’re truly sorry to hear about your experience with the replacement dishwasher and the confusion regarding the policy payment. It’s disappointing to know we did not meet your expectations, and we understand how frustrating this must be. We value your concerns and would appreciate the chance to address this situation further. Please check your messages, as we've reached out to discuss how we can assist you in resolving this matter. Thank you for bringing this to our attention, and we hope to make things right for you. The Domestic & General Team

Posted 1 month ago

“They don’t respect my right to privacy. They have now called me 8 times trying to hard sell me new policies. On each occasion I have told them to remove my details from their marketing lists yet they fail to do so. They also wrote off my washing machine but charged me to remove the old one and refused to install it. Really unhelpful when living alone and without any to assist. When I had to call engineers out to look at my machine, they were all sexist and tried to tell me I was just a woman that didn’t understand and my machine was meant to operate like that (a second opinion disagreed with them and fixed it for me). I would not recommend taking appliance insurance from them.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the repeated calls and understand how frustrating that can be, especially after requesting to have your details removed from our marketing lists. Your privacy is important to us, and we regret that we didn't handle this properly. Regarding the challenges you faced with your washing machine installation and the service you received, we are truly sorry for the distress this caused you. We strive to ensure all our customers receive respectful and helpful service, and we are disappointed to hear this was not the case for you. We appreciate you bringing these matters to our attention, and we would like the opportunity to address them. Please check your messages, as we've reached out to see how we can assist you further. Thank you again for your feedback. Best, The Domestic & General Team

Posted 1 month ago

“Replacement washing machine ordered by phone, easier than on the website. Check the DWH of machines online before ordering, some were incorrect. Delivery OK but order cancelled by D&G, only delayed by two days. I am retired so more a problem if I had taken time off work. Hoover H-wash 350 Replacement us a good replacement 👌”

Helpful Report

Posted 1 month ago

Thank you for your review, Margaret! We're glad to hear that you found ordering by phone easier and that you're pleased with your Hoover H-wash 350 replacement. We appreciate your feedback regarding the delivery and the DWH checks; we strive to provide accurate information and ensure smooth delivery experiences. If there's anything more we can assist you with, please don’t hesitate to reach out. We're here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“Excellent service would recommend to everyone”

Helpful Report

Posted 1 month ago

Thank you so much for your glowing review, Kelly! We're delighted to hear that you found our service excellent and that you'd recommend us to everyone. Your support truly means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. We're always here to help! Warm regards, The Domestic & General Team

Posted 1 month ago

“Poor communication unable to respond to my problem”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear that you’re experiencing communication issues with us. We understand how important it is to have your concerns addressed promptly and effectively. We value your input and would like the opportunity to resolve this matter for you. Please check your messages, as we've reached out to discuss how we can assist you further. Thank you for bringing this to our attention, and we look forward to making things right. The Domestic & General Team

Posted 1 month ago

“Still waiting on a washing machine ordered on 16 th April now in to the month of may a total disgrace as I told them I care for a family member who needs a lot of clothing but this did not matter to domestic and general they even sent me the insurance for a new washing machine but could not send a washing machine a joke of a company”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Margaret. We're sincerely sorry to hear about the delay with your washing machine order and understand how challenging this must be, especially while caring for a family member. It's disappointing for us to know that we haven’t met your expectations. We truly value your concerns and would like the opportunity to address this issue further. Please check your messages, as we've reached out to discuss how we can assist you more effectively. Thank you for bringing this to our attention, and we hope to resolve this matter for you soon. Best regards, The Domestic & General Team

Posted 1 month ago

“Horrendous experience! Signed up for service plan a month ago to get my dryer fixed and the repair company told me nothing was wrong with the dryer that it was the air vent. So we had to spend money on that and the dryer still didnt work. SO they came back and said the dryer was actually broken and they cannot get the part to fix it. I called D & G and they said a manager would get back to me in 48 to 72 and I have heard nothing. Customer service reps claim they have no ability to transfer to a manager. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. Please check your messages, as we've reached out to discuss your situation further and find a resolution. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team

Posted 1 month ago

Thank you for your feedback. We're genuinely sorry to hear about the challenges you've faced with your dryer and our service. It’s understandable to feel frustrated when things don’t go as planned, especially when you're relying on us for support. We take your concerns seriously and would like to make this right. If you could reach out to customercomplaints@domesticandgeneral.com, our team will be ready to assist you. Thank you for bringing this to our attention, and we hope to assist you soon. Best regards, The Domestic & General Team

Posted 1 month ago

“Excellent engineer who sorted out our boiler problems. Loads of experience and new exactly what was the problem.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Richard! We're thrilled to hear that our engineer was able to sort out your boiler problems with expertise and efficiency. Your satisfaction is our top priority, and it's great to know that we met your expectations! If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help! Best wishes, The Domestic & General Team

Posted 1 month ago

“Horrific experience. Bought a 5 year warranty on a fridge, was "repaired" 3 times by these guys, long delays each time, terrible communications, and fault not fixed and have to start he whole rollercoaster again. They say they will update on progress via email but they never do. Each time you call they say "nothing we can do" and "you just have to wait" After 3 months of running around and throwing out tons of groceries that went off, I just bought a new fridge. Never buying Domestic and General products again - they just give horrible experience and hope you give up and buy a replacement yourself.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Ahmed. We're genuinely sorry to hear about the frustrations you've encountered with your fridge warranty. It’s clear we did not meet your expectations, and we deeply regret the difficulties you've faced with communication and delays in resolving the issue. We understand how upsetting it must have been to deal with food spoilage during this time. Your experience is important to us, and we would appreciate the opportunity to address your concerns further. Please check your messages, as we've reached out to discuss how we can assist you better. Thank you for bringing this to our attention, and we hope to resolve this matter for you. The Domestic & General Team

Posted 1 month ago

“I am writing to express my dissatisfaction with the recent service I received regarding the delivery and installation of my new cooker. The entire process was frustrating and disappointing. Firstly, the delivery took significantly longer than expected, causing considerable inconvenience. Moreover, despite selecting and asking for the recycling service for my old cooker, this was not carried out. This oversight left me with the burden of arranging its disposal myself. When I sought assistance to resolve these issues, I found the customer service to be unhelpful. The only solution offered was to contact a local service provider, which would incur an additional cost of £400. Overall, my experience has been highly unsatisfactory, and I would not recommend your services to anyone based on this encounter. I hope you take this feedback seriously and address these issues to improve your service for future customers.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Elham. We sincerely apologize for the frustration you experienced regarding the delivery and installation of your cooker. It’s clear we fell short of your expectations, and we understand how inconveniencing this situation has been for you. Your concerns about the missed recycling service and the lack of support from our customer service team are taken seriously. We strive to ensure all aspects of our service meet our customers’ needs, and we regret that we didn't deliver on that promise for you. We would appreciate the opportunity to address these issues and find a resolution. Please keep an eye on your messages, as we have reached out to you for further assistance. Thank you for bringing this to our attention, and we hope to make things right. Best wishes, The Domestic & General Team

Posted 1 month ago

“I had to select one star to write a review but would rate D&G zero from my recent experience. Had D&G boiler & appliance insurance for many years without a claim. At annual service boiler was condemned. An absolute circus ensued, unable to speak with an adviser (told online only), online adviser was clueless as to what I was reporting and kept repeating herself. D&G arranged another service visit after I’d informed them it had been condemned. Obviously condemned again by second unnecessary engineer. No heating or hot water for 10 days. Claim was declined until I put the boiler back on the wall (it wasn’t off the wall). Totally useless, ineffective customer service. However, D&G are fab at pestering the life out of people with sales calls to sell even more insurance cover. BEWARE!”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Sue. We're deeply sorry to hear about your recent experience with our service. We understand how essential your heating and hot water are, and it’s disappointing that we didn’t deliver the support you needed during this challenging time. Your concerns about the customer service you received are certainly valid, and we regret any frustration caused by our processes. We take your comments seriously and would like to address this situation further. We have sent you a private message to discuss how we can assist you better. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concerns. The Domestic & General Team

Posted 1 month ago

“Domestic and general replaced my tumble dryer in no time. Very professional.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Panos! We're delighted to hear that we could replace your tumble dryer quickly and that you found our service to be professional. Your satisfaction is what drives us! If you need any further assistance or have any questions, please don’t hesitate to reach out. We're always here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“From contacting D&G initially, right through to the delivery and installation of my replacement fridge-freezer, the service from both D&G and Mark’s Electrical was excellent in all respects. Thank you and well done to all involved!”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, John! We’re delighted to hear that you had an excellent experience from start to finish with both Domestic & General and Mark’s Electrical. Your kind words will surely motivate our team to continue delivering outstanding service! If you have any further questions or need assistance, don’t hesitate to reach out. We're always here for you! Best wishes, The Domestic & General Team

Posted 1 month ago

“You provide a very good service same day call outs are very good my only concern was it took 5 visits to fix my boiler”

Helpful Report

Posted 1 month ago

Thank you for your review, David! We appreciate your feedback and are glad to hear that you found our same-day call outs beneficial. We apologize for the inconvenience of the multiple visits needed to resolve your boiler issue. Your experience is important to us, and we’re continuously working on improving our service. If you have any more concerns or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, The Domestic & General Team

Posted 1 month ago

“contact in the netherlands is horrible, no available phone number and the one that should work just keeps saying, sorry due to technical issues we are not able to answer the phone, try again later, i've tried every old and new number.”

Helpful Report

Posted 1 month ago

“Great service, we were kept up to date every day, new appliance delivered on time by a very nice team.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We’re so pleased to hear that you received great service and that our team kept you updated throughout the process. It’s fantastic that your new appliance was delivered on time by a friendly team! If you need anything else in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 month ago

“smooth transaction”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We're thrilled to hear that your transaction went smoothly. Our goal is to provide an effortless experience for our customers, and it’s fantastic to know we met that standard for you. If you need any further assistance, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 month ago

“The whole process took too long. It took over 2wweks to get an engineer. Another 2 weeks after chasing it up to get be told I need a replacement. Paid for collection , despite having AO ( install, replace and collection). Delivery guys said that they were not instructed to install. Machine still not installed 😕”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, John. We sincerely apologize for the delays you faced and the confusion regarding your installation. We understand how frustrating this situation must be, and it’s certainly not the standard of service we strive to provide. We have sent you a private email so we can better assist you. Thank you for giving us the chance to make this right. The Domestic & General Team

Posted 1 month ago

“Very good with the servic on time”

Helpful Report

Posted 1 month ago

Thank you for your kind review, Azam! We’re delighted to hear that you found our service to be timely and efficient. It’s great to know that we met your expectations. If you need any further assistance, please feel free to reach out. We’re always here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 2.3 based on 838 reviews