Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,312 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Took five days to come and repair a washing machine on a temp fix, awaiting a branded part.”

Helpful Report

Posted 2 weeks ago

Thank you for your review! We appreciate your patience in waiting for the repair and understand how important it is to have everything in working order. We’re glad our team could provide a temporary fix while we await the branded part. Your feedback is invaluable, and we’re committed to getting everything sorted for you soon! Many thanks, The Domestic & General team

Posted 2 weeks ago

“After many failed 'repairs', by many incompetent workmen, my washing machine continues to destroy clothes... I'd estimate close to £200 worth of clothes by now. But they still continue to refuse to replace it. Instead I have to keep having days of work to wait for their clueless repairers.. Each one saying the last one didn't know what they were doing. Very frustrating. Should have saved the insurance fees and just brought a new machine myself. Terrible handling of complaint by both Domestic and General and Hotpoint - very rude advisors.”

Helpful Report

Posted 2 weeks ago

We're truly sorry to hear about the ongoing issues with your washing machine and the frustration you've experienced with our services. It's completely understandable that you would feel upset after multiple attempts to resolve the problem, especially when it has affected your clothes and taken time out of your days. Your concerns are very important to us, and we are committed to finding a satisfactory resolution. We appreciate your feedback about the handling of your complaint, and we will take steps to improve our service moving forward. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very happy always ready to help all the time and get repaired done quickly. Would highly recommend.”

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Posted 2 weeks ago

Thank you for your wonderful review, Graham! We're delighted to hear that our team was always ready to help and that your repairs were completed quickly. Your recommendation means a lot to us, and we’re here whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“The customer service was perfect, enough information supplied and very well explained , all in all very good”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Keith! We’re delighted to hear that our customer service team provided you with all the information you needed and explained everything clearly. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need anything else in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“No problems very friendly and helpful...even paid for a seal to be fitted which was completed the next day.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that our team was friendly and helpful and that we could assist you by fitting the seal so promptly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you need any further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“All very good, but a Saturday service would be helpful.”

Helpful Report

Posted 2 weeks ago

Thank you for your valuable feedback! We're glad to hear you had a very good experience with us. We understand that a Saturday service would be a great addition, and we appreciate your suggestion as we continually strive to improve our offerings. If you need any assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very good service the man came in had a look at my appliance he has ordered the part and will return to fix it.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Chris! We're delighted to hear that our technician was able to assess your appliance and order the necessary part. We’re committed to providing excellent service, and we look forward to returning to get everything fixed for you. If you have any further questions in the meantime, just let us know! Many thanks, The Domestic & General team

Posted 2 weeks ago

“If you have to come back to finish the repair please make sure the next engineer knows what needs to be done.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We understand the importance of clear communication between our engineers, and we’ll ensure that any necessary details are shared for future visits. Your input helps us improve our service, and we appreciate your understanding. If you need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I waited approximately 15 minutes to speak to an adviser which I thought was pretty good, she was very pleasant and engaging and sorted and out my query quickly and efficiently.”

Helpful Report

Posted 2 weeks ago

Thank you for your great review! We're delighted to hear that your wait time was minimal and that our adviser was able to assist you efficiently. Your satisfaction is important to us, and we're always here to help with any queries you may have in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“This is due to my freezer being out of order for nearly 8 weeks when my wife wd pregnant and we could not meet our autistic sons needs for fresh produce and spent alot of money on take outs I felt really let down.”

Helpful Report

Posted 2 weeks ago

We're very sorry to hear about the troubles you've faced with your freezer, Stuart. It's completely understandable how challenging this situation must have been, especially with your wife’s pregnancy and your son's needs. Your experience is important to us, and we truly regret any added stress this may have caused to your family. We’re committed to improving our service and would love to find a way to make this right for you. Please check your messages for more information on how we can assist you further. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very good service.Good price to insure my appliances and they have been very quick to repair them when necessary.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re delighted to hear that you found our service to be very good and that we were quick to repair your appliances when needed. Your feedback reinforces our commitment to providing quality service at a great price. If you ever need us again, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“The engineers are always professional and knowledgeable. The people who deal with custom service are not!”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your experience with our customer service, Linda. We strive to provide a seamless experience, and it's disappointing to know that we fell short in this instance. We're committed to improving our service and would love the opportunity to resolve your concerns. Thank you for your feedback, and we hope to turn this experience around for you. Many thanks, The Domestic & General team

Posted 2 weeks ago

“No problems very friendly and helpful.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your kind words! We're delighted to hear that you found our team friendly and helpful. Your satisfaction is our priority, and we’re here to assist with any questions or concerns you may have in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Absolutely rubbish. 3rd visit in total. And still not fixed”

Helpful Report

Posted 2 weeks ago

We’re genuinely sorry to hear about your experience. It's disappointing to learn that your issue hasn’t been resolved yet after multiple visits. We understand how frustrating it is to keep having the same problem and appreciate your patience throughout this process. Please check your messages for details on how we plan to address this and ensure we find a solution for you promptly. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Well after sorting out banking details twice after numerous letters for each item why it carnt be on 1 piece of paper only need 1 , Then repeated phone calls to update banking details to be told want to speak to my husband when im only one on it account is behond me then after and finally speaking annoying they repeated saying wrong bank details when it had already been paid, Lady again saying wrong details in the end said forget it I will cancel, then onto a guy who tells me it’s been paid why couldn’t she see on screen what he did flustrating”

Helpful Report

Posted 2 weeks ago

We're very sorry to hear about the trouble you've encountered with your banking details and the communication challenges. It’s understandable that this has caused you frustration, especially as you’re trying to sort this out. We appreciate your feedback, and we want to ensure that your concerns are addressed. Please know that we’re here to help you resolve this, and we’d like to assist you further. Please check your messages as we want to get this sorted as quickly as possible. We will do our utmost to support you through this process. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Quick and efficient. Fixed nonconformity in flume.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Stephen! We're delighted to hear that you found our service quick and efficient. Addressing the nonconformity in your flume is what we do best, and your satisfaction means a lot to us. If you ever need further assistance, please reach out to us anytime! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Good service”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review! We're delighted to know you received good service. Your satisfaction is what we strive for, and we appreciate you taking the time to share your experience. If you ever need further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Quick, efficient service - very happy”

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Posted 2 weeks ago

Thank you for your fantastic review, Colin! We're delighted to hear that you found our service quick and efficient. Your satisfaction means a lot to us, and we truly appreciate you sharing your positive experience. If you ever need assistance again, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Good service friendly and now there job no mess”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you experienced friendly service and a job well done with no mess. Your satisfaction is our priority, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Im happy with there service always have been”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Tracey! We're thrilled to hear that you are consistently happy with our service. Your satisfaction means the world to us, and we look forward to continuing to meet your expectations. If you need anything in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,312 reviews