Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.70

2.7 Rating 1,085 Reviews

42 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always found them easy to use. Quick service. Absolutely worth the money”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Dawn! We're delighted to hear that you find our services easy to use and quick. Your satisfaction means the world to us, and we're glad you feel it's worth the investment! If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always responsive, helpful and professional”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so pleased to hear that you found our team responsive, helpful, and professional. Your feedback is incredibly appreciated and drives us to maintain our high standards of service. If there's anything else we can assist you with, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“First class service, My washing machine had to have a service but when the man came to do it he told me what he could not fix it. But because I had it insured I was given a new one”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Christina! We're thrilled to hear that you received first-class service and that your insurance helped you get a new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Domestic and general were very quite to sort any issues that I had with both my fridge and washing.”

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Posted 2 weeks ago

Thank you for your kind review! We're so glad to hear that we were quick to assist you with your fridge and washing machine issues. Your satisfaction is our top priority, and we appreciate you sharing your positive experience. If you need any further help, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“So they tell you 48 to 72 hours to review your case and still waiting. No one has even looked at it. The manufacturer keeps sending the wrong item each time and the customer has to suffer the consequences.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your concerns with us. We’re truly sorry to hear that you’re experiencing delays in the review of your case and that there have been issues with the items sent from the manufacturer. We understand how frustrating this can be, and we appreciate your patience as we work to resolve the matter. We're committed to providing a better experience, and your feedback is invaluable in helping us improve our services. We have sent you a personal message, to try and address this as quickly as possible. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service. Came out to repair fridge freezer once, on second call-out engineer was planning to repair but the cost was obviously greater than the value of the appliance so L&G provided a replacement no questions asked”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re so pleased to hear that our engineer was able to assist you with your fridge freezer, and we're glad we could provide a suitable solution. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can help you with, please don't hesitate to reach out! Warm wishes, Team Domestic & General

Posted 2 weeks ago

“the customer service was great”

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Posted 2 weeks ago

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and it's always encouraging to know we're meeting your expectations. If you need any assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I needed a replacement part for my fridge. Unusual model, fridge in a drawer. The gentleman on the phone could not find the appropriate part so sent an engineer who came promptly, identified the part and arranged a replacement which was delivered timeously. I was delighted with the service I received.”

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Posted 2 weeks ago

Thank you for your fantastic review, Rachel! We're thrilled to hear that our team went above and beyond to assist you with your fridge part. It's great to know that the engineer was prompt and able to resolve the issue efficiently. Your satisfaction is our priority, and we truly appreciate your kind words about our service. If you need anything else in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you for your excellent review! We're delighted to hear that you received such outstanding service from our team. Your satisfaction is our top priority, and your kind words truly motivate us to keep delivering the best experience possible. If there's anything else you need, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Really pleased & had no problems sunce”

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Posted 2 weeks ago

Thank you for your amazing review! We're thrilled to hear that you’re really pleased and have had no problems since. Your satisfaction is what drives us, and it's always wonderful to know we’ve met your expectations. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Initial call was great, got me set up for my washer and dryer. The repair was done quickly on my washer. But then constantly bombarded with add on sales, insurance etc etc even after saying numerous times i dont need anymore cover, ive already got house insurance still got called. So ended up blocking the number as sick of the harassment”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Lisa. We’re really sorry to hear that you felt overwhelmed by our follow-up calls after your repair. It's important for us to respect our customers' preferences, and we truly apologize for not meeting that expectation in your case. We appreciate your input, and we’ll ensure your preferences are noted moving forward to avoid any further inconvenience. We hope to have the chance to provide you with a better experience in the future. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Fantastic price and service every time”

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Posted 2 weeks ago

Thank you so much for your fantastic review, Natalie! We're overjoyed to hear that you consistently find great prices and service with us. Your satisfaction means the world to us, and we're committed to keeping up the good work. If you ever need anything else, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Had them to mend washing machine came next day fixed on first visit”

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Posted 2 weeks ago

Thank you for your positive review! We're so glad to hear that our team was able to assist you quickly and effectively with your washing machine. Making sure you have a smooth experience is our top priority, and we appreciate your kind words. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very helpful and friendly”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Leila! We're so glad to hear that you found our team helpful and friendly. Your feedback means a lot to us and motivates us to keep providing the best service possible. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Your prices have rocketed and I am considering cancelling them. Can’t afford them anymore.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We understand your concerns about our pricing, and we're truly sorry to hear that you're considering cancelling your plan. We strive to provide value to our customers, and your thoughts are essential for us to improve. If there’s any way we can assist you in finding a solution that works for your budget, please reach out to us directly. We value your business and hope to retain you as a customer. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Never had a problem,always quick at responding to your repair and if there's a problem and it can't be repaired quick and officiant to replace”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review! We're so glad to hear that you've never faced any issues and that our team has been quick and efficient in addressing your repairs. It's great to know we could promptly assist you whenever needed. If you have any further questions or need assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always quick to repair white goods. Never had a problem with them. Engineers always polite and helpful. Cost effective.”

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Posted 2 weeks ago

Thank you for your wonderful review, Carol! We're so glad to hear that our quick repairs and polite engineers have consistently met your expectations. It's fantastic to know that you find our service cost-effective as well! Your satisfaction means the world to us, and we’re here whenever you need us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service friendly staff”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so glad to hear that you had great service and found our staff to be friendly. Your kind words mean a lot to us, and we're here to ensure you always have a positive experience with us. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I was very satisfied. The mechanic came at the agreed time.He found what was wrong and put it right replacing the broken parts.It only took 30minutes or so and he left no mess.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review! We're so glad to hear that our mechanic arrived on time and quickly resolved the issue for you. Ensuring a clean and efficient service is important to us, and your satisfaction means the world to our team. If you ever need our help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“You never chnagemy address and it is always a hassle to book appointments”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re really sorry to hear about the difficulties you’ve experienced with your address not being updated and the hassle it has caused you when trying to book appointments. We understand how important it is for these details to be accurate and for your experience to be seamless. We appreciate you bringing this to our attention, you can however update your address in My Account or you can give us a ring and we can do it. Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.7 based on 1,085 reviews