After replacing an oven light and switching back on, the bulb blew and the oven didn't work at all. Couldn't light the gas with a match - completely dead. Reported to D&G and cannot fault the girl who took my details, but the engineer's visit was for 13 working days later. They do not work weekends and so, in reality I will be without cooking facilities for 3 weeks. I have calculated that over the years I have paid in excess of £1,600 for this insurance plan and when I need them this the best they can do. Will not take out warranty on goods ever again. I could have bought several new ovens for what I have paid them. This warranty is abysmal you cannot take people's money and then offer this level of service.