I have properties that I have been trying to arrange appliance repairs for, for weeks. D&G customer service is probably THE worst I have ever experienced in trying to do this. Landlords cannot make bookings on-line due to the covid-19 pandemic, and whenever I have called, I have had to hold on every occasion for no less than 45 minutes to an hour. 3 weeks ago I was told I would have to have the appliance model number in order to book. So I asked my tenant to send me the model number. This evening I had the "pleasure" of speaking to Susie who was about as interested in my appliance repairs as a dead dormouse. After calling and having to wait on hold yet again for about 45 minutes, I was told I would have to call some other numbers tomorrow, was given a job number and told in a roundabout way to toddle off. I asked Susie if she wanted the model number as that was why I was told to call back last time as a booking would not be possible without it. Susie said she already had it (she lied) and that you don't need the model number to make a booking as she already had it on the system. Susie asked me if I wanted help with anything else (I did - I wanted to make sure all of my records wee correct, as when I log-in my on-line account only shows 1 appliance, although I have 10 insured with you and I cannot book any repairs for them. Also, I wanted to double-check that the appliances were all registered at the correct addresses as the paperwork I had received in the post was wrong). But, unfortunately, Susie had other ideas. She didn't mean it when she asked me if I needed help with anything else as she promptly hung up while I was talking - probably so she could settle down in time for Corrie with her dinner, while my tenant struggles to turn her cooker on. I had to remind myself I am speaking to a private company and paying for this service!! Susie said she was "sorry about that" when I told her how long I had waited to get the repairs sorted, but really, she couldn't give 2 figs. Thanks, Susie, and thanks D&G for taking my money and showing everyone what good customer service means to you.