This company is an absolute disgrace. Since the new CEO Matthew Crummack took over they’re only interested in your premiums. I’ve been without a washing machine now since 25/11/2021, so 5 weeks, as they are saying they “can’t get a part”. They finally agreed to replace the machine last week and said “somebody will get back to you”. Still no call. After paying thousands of pounds of premiums over the years, it’s an absolute p#%s-take. I’m now having to find someone else to replace the machine as there is a baby in the house so you can imagine how much washing is being generated. AVOID THIS COMPANY at all costs and direct your complaint directly to the top. Hopefully they might improve if they see what a mess this company has become.