got conned into a manufacturer warranty with my new boiler, only be covered if I had a annual service every year boiler service/repair contract, including an annual service, these clowns D&G thought it was great idea to send someone off their own back to do a annual service on my boiler that was 3 weeks old, come the following year BAXI would not do the annual cover on boiler , even though I still pay for a cover & manufacturer cover , D&G and also BAXI will not do my 2nd year annual service , saying it not covered to do a annual service, so why was i paying cover for then if it dont include a annual service, phone calls after phone call between the two of them to be told B******* , time after time , don't waste your time with these people go elsewhere. had a slight problem with my boiler that was flashing a error code & the baxi guy, tried to condemn my brand new boiler only after 10 months of having it installed , till I told him, oh , it's still under manufacturer warranty's, so replace it then , oh it ok now it's not a major problem now