Finally after 6 call outs (over 6months) for my malfunctioning washer dryer I got the company to give me a replacement. Installation was not included so I booked someone to come the day after delivery. Delivery didn't happen, no text, no call, no machine, so I got back to them and the order had not been placed on their end. So I had to wait another week for delivery, had to cancel and rebook installation person, then got the washer dryer delivered, only to find that they would not take old appliance even though I had paid for this. So I had to call to get my money back and book someone else. There also was no invoice or proof of purchase so I had to get back to them again, Invoice has been promised but I expect there to be another hang-up. DO AVOID THIS COMPNY IF YOU CAN