Despite clear policy documents stating that both the boiler and controls are covered, the company has repeatedly denied coverage for the controls—specifically a Motorised Valve that is explicitly listed.
Even after one support agent acknowledged the controls were covered and sent an engineer, the repair was halted without explanation. I’ve since been told by multiple agents that the controls aren't covered, with one even suggesting it might be a printing error—unacceptable. The dispute team reviewed the case and rejected the claim, despite the evidence.
1 month ago
Domestic and General has a
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