They don’t respect my right to privacy. They have now called me 8 times trying to hard sell me new policies. On each occasion I have told them to remove my details from their marketing lists yet they fail to do so. They also wrote off my washing machine but charged me to remove the old one and refused to install it. Really unhelpful when living alone and without any to assist. When I had to call engineers out to look at my machine, they were all sexist and tried to tell me I was just a woman that didn’t understand and my machine was meant to operate like that (a second opinion disagreed with them and fixed it for me). I would not recommend taking appliance insurance from them.