I am extremely disappointed with the service received under our Domestic & General protection plan, taken out via John Lewis. While the engineer who attended three separate times was professional and courteous, he was unable to resolve the issue with our relatively new fridge freezer. This meant taking three days off work, which has had a real financial impact on us. Despite the fault not being ours, we’ve been issued with a credit note that is not equal to the value of the original appliance. To make matters worse, the specific four door fridge freezer model we carefully chose after thorough research is no longer available at John Lewis, yet it is still available elsewhere (Currys). Domestic & General’s refusal to offer a cash alternative has left us unable to replace our appliance like for like. We are having to compromise on both style and function due to your inflexibility. We feel mis sold this policy. Had it been made clear that we could be left with a partial credit and no option for a direct replacement or refund, we would never have taken it out. It was presented as a product that would protect us from exactly this kind of outcome, and it has failed to do so. We will be left out of pocket, without the appliance we want, and extremely frustrated. We are still looking for a resolution but received a standard complaint letter response. The policy offered through Currys is now better than the one we were sold, which adds insult to injury. This has been a poor experience from start to finish, and I would not and will not be recommending Domestic & General protection to anyone. I will be actively discouraging others from purchasing this cover, which offers no real security when things go wrong.