There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!