When our main oven could not be repaired we were informed we could chose a replacement. We did. The replacement was ordered but when ordering it stated no installation or removal/ recycling? I queried this with D&G and was assured once ordered we would receive an email from the supplier offering these additional services. They contacted us to offer the additional service but then informed us they didn't have any engineers in our area to carry out the installation? Basically washing their hands of a service we were told by D&G they would supply. Had we known this we wouldn't have ordered the oven from this supplier instead first place. We have had to find an engineer to carry out the installation. They don't recycle the old oven! Very time consuming and frustrating to say the least! We will now have to arrange the Recycling independently!! 😡
1 month ago
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