I bought an extended warranty for my Maytag washer and was not informed by the rep that the washer must remained inside the house
I remodeled my kitchen after buying the warranty and relocated the washer outside in a wooden shed house secured of any wether inclements. Washer was repaired prior to the transfer out and broke a few weeks after.
Now domestic general is not covering the repair and want to charge me a cancellation fee. I will be filing a BBB complaint for misleading sales as the representative should have stated that super important condition before selling me the extended warranty
Very disappointed at their customer service as well because when I asked for a supervisor the rep intended to deny me that right and said “the supervisor will tell you the same thing as I am now so there is no point in speaking to a supervisor”.
Very disappointing to have to deal with subpar service representatives
1 month ago
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