I am writing to formally express my deep dissatisfaction with what has been, quite honestly, one of the worst customer service experiences I have encountered. I was unable to reach anyone via the customer service phone line for over an hour while trying to obtain basic information regarding my account, including how to manage or cancel my policy. No prior communication was sent to inform me of any policy renewal, which added to my confusion and frustration. When I finally connected with someone through the website, I was informed that the policy was being updated monthly—information I had not been previously made aware of. Furthermore, the automated phone system repeatedly requested a passcode I did not have and would disconnect the call rather than allow me to speak to a representative or offer an alternative solution. After managing to cancel the policy, I inquired whether I could continue using the service for the remainder of the already-paid month. I was told I needed to speak with another representative. Upon transfer, I was met with a representative who refused to provide his name, spoke over me, and told me to "stop crying." He offered no viable solutions and was dismissive, condescending, and completely lacking in empathy. This experience has seriously damaged my trust in your brand. As a result, I will strongly reconsider any future purchases of Whirlpool or KitchenAid products and will not hesitate to share this experience with others.