Absolutely appalling. Took an ages to get the replacement arranged. First attempt at delivery when packaging removed the fridge freezer was badly damaged. It had obviously been packed like that. The second attempt at delivery it wasn't delivered as the driver couldn't find my address. This despite it being a park home on a small estate. A map of the site clearly placed at the entrance, the site office opposite the entrance and workers on site. Despite having my phone number they didn't think to call me. I should have been at work on both days and had arranged for an engineer to attend to install it. I am extremely angry about this ineptitude. It is now due to be delivered on another day when I should be at work!!