I just received a new AEG Washer Dryer from D&G partner marks and electrical which has then broke 9 days later I spoke to a manager and calk centre worker who did not help, rang again in the morning passed from pillar to post having to call each company to sort out a replacement estimated time for replacement 4 weeks! I called D&G again got put through to a lovely lady called Karen from product replacement who sorted everything for me . Karen was lovely polite and compassionate. Within 30 minutes my new washer dryer will arrive in 3 days and she even got me a refund for delivery snd instalation. Karen is honestly the only reason I will continue with D&G fantastic member of staff the other 3 members I spoke to before her could do with extra training. Well done Karen and thank you for treating me like a valued customer.