I had an extremely disappointing experience with this company and cannot recommend their services based on what I went through.
I enrolled in a $33/month protection plan to address issues with my Whirlpool washer, which was not unlocking, spinning, or draining properly. The company advertises that if an appliance is deemed beyond repair, the plan will be canceled and refunded. That was not my experience.
A technician visited on 7/21 and replaced the actuator. When the washer continued to malfunction later that same day, he returned—but arrived using a YouTube video as a guide, something I could have done myself. He also made dismissive and unprofessional comments, implying we were wasting his time. Ultimately, he suggested the machine may be beyond repair but decided to order an encoder and electrical board just in case.
On 7/25, he installed the new parts. Despite saying the washer was now working, it immediately malfunctioned again during the very first load. We spent the weekend shopping for a replacement washer, having clearly lost confidence in both the machine and the repair process.
I attempted to cancel the plan on 7/28. I was passed between Advantage Appliance, Whirlpool, and finally D&G, the actual plan provider. After explaining my situation multiple times, I was told that the plan could not be canceled or refunded unless the technician officially deemed the unit “beyond repair.” Even though the technician had clearly implied that during the second visit, D&G refused to follow up with him or honor their policy. They offered to send another tech a full week later—after I had already scheduled removal of the appliance and installation of a new washer.
When I asked about canceling the plan outright, I was told it would cost $200. At that point, after weeks of inconvenience and no resolution, I canceled my card to prevent further charges.
This experience involved poor communication, unprofessional service, and complete inflexibility in honoring stated policies. I urge this company to review how they handle escalations like mine and train their representatives to show more care and follow-through.
4 days ago
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