Abysmal customer service, zero reliability. I have been trying to get a cooker hood repaired or replaced for four months. The repairer said it was urepairable & wrote me a letter. Since then I have repeatedly contacted D&G and been fobbed off with one excuse after another, then promised on three separate occasions that a 'code' for product replacement would be sent to me. I still haven't got it. I have emailed their CEO toady and said if they don't resolve it in 7 days I will take action against them. If I could give them less than 1 star I would. Total rubbish.