It seems many retailers that sell insurance cover use this company, Domestic & General, as their call-out engineers, especially in London. We had to suffer their horrendous service for 8 years with various appliances, the last a fridge where it was unrepairable & they took a month to send out the correct replacement voucher, which was for a much cheaper brand I might add. They don't care about customers & will do their utmost to make life as difficult as possible for you. We were without a fridge for a month & a half. Thats D&G service! Check with your insurer if they use D&G if so don't take insurance with them, take it from someone who knows.