First time I have used your service. You took over SSE boiler servicing. Boiler was serviced and needed a new part. Engineer rang D and G and explained the situation. I received an email from D and G organising an engineer visit for 31.12.2018.Today is Aug 29th !!!!! I rang and appointment was changed to today sometime between 08.00 and 17.00. I received no confirmation but assumed the engineer would arrive. Stayed at home for the day. Had to rearrange some issues in order to do this. At around 15.30 I am wondering if the engineer would arrive. I telephoned D and G to double check. The appointment was on the system but had not been passed to an engineer. I received an apology. However that was a day wasted. Now I have to wait in another day (Friday 31st) from 08.00 to 17.00 hoping that an engineer will arrive. I do not expect you will have heard of Fred Carno !!! Cant believe that I am paying for this incompetence.