I had quotation on all my home appliances over the phone and was given ref. nos. 70877, 70879, 70881, 70884, 70885 & 70886 and I was told that they will send quotation by post as they do not send it by email, in this day of technology, its has now been four weeks but I have not received quotation and every time I call them they kept saying its in the post, therefore I started sending emails and every time they response my email, they say that, just put quotations number & post code details, but it does not recognise their ref. nos. I cannot believe that, they do not care about new customers & denting their first impression with new customer, its shame, as it has been established company, but going down hill, and their customer service is second to none, going backwards