The Hoover/Candy Engineer (Gary) has now finished my repair. He arrived within the approximate time frame. He asked pertinent questions. He did some electronic tests. He took the top off the machine and ran it for a period of time. The machine was making an unusual clicking sound. He then did further assessment and identified that it was the motor. He then replaced the motor and put the machine back in its space. Appreciated. He also cleared up and explained what he had done. Again, responsive, prompt, professional, efficient 5 Star Service. Thanks to Hoover Candy and Domestic and General Care and Repair for excellent service.